Platinum system

I love how easy platinum works with all my other programs in the office. We utilize things like Fortis and SKED and platinum system integrates so perfectly with all these things. On top of that, Platinum is super easy to learn and even easier for taking our notes every day. If you have to train a new team member it is as simple as having them watch the short videos to get them familiar with all that they need to know and more. Finally, I love how easy it is to share patient information with other offices that send us records request without having to send actual files through the mail or have the patient pick them up. We have people who travel between MI and FL all the time and we are able to easily work with those offices without missing any of the records of their care.

The biggest problem I have with platinum is the support team at times tries to do things too often from a script rather than truly understanding why they do things a certain way. Our IT guy did a great job working with them and honestly was teaching them some things over the phone every time they tried to contradict our system set up even after our IT guy would tell them why several times. This is not to say the support team isn't good. They just are too scripted on how they are supposed to do things. Every time I have ever called they are prompt in their response and typically get things resolved within the hour at longest if I have a big issue. They could just use some more training on overall technology in order to better work with a more diverse set of configurations rather than saying it has to be done a certain way since it was not obviously true when we set things up for our office. Examples; how we configured our network works and that wireless also works with platinum even if they didn't agree.

The software is highly intuitive, clear and simple to use, especially from the doctors perspective. We have been happily using Platinum System in our clinics since 2003. The system immediately replaced three inefficient CAs in one high volume clinic, thus, paying for itself several times over. I never looked at Platinum as an expense or cost, but rather an investment for efficiencies that has literally saved our four clinics tens of thousands of dollars in labor costs over the years, not to mention avoiding potential personnel headaches. It is truly a practice game changer if you are looking for smooth, effortless, cost efficient clinical operations.

Nothing from a software perspective in the context of our clinical settings. Customer service has always been 5 stars. Due to our location, the only "con" is having to wait for customer service to be on-line because they are 5 hours behind us. May be a challenge for some overseas customers, but fortunately, issues are very rare. The customer service people are polite, professional, resourceful and helpful. Any time we had glitches with the system, it was typically a hardware issue on our side.