---
description: Learn how WaitWell can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: WaitWell Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Visitor Management Software](/directory/334/visitor-management/software) > [WaitWell](/software/2050993/waitwell)

# WaitWell

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> WaitWell is a cloud-based queue management and appointment booking platform for multi-location organizations, combining virtual.
> 
> Verdict: Rated **4.8/5** by 105 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of WaitWell

\* Eliminates physical lineups by replacing them with virtual queues, reducing in-office wait times and allowing customers to wait remotely until called.
\* Provides real-time queue visibility so staff can monitor customer flow, adjust capacity, and respond to demand spikes without manual coordination.
\* Sends automated notifications to customers when their turn approaches, reducing no-shows and keeping service moving at a consistent pace.
\* Supports appointment scheduling alongside walk-in queue management, giving businesses flexibility to handle both planned and unplanned customer visits.
\* Delivers reporting and analytics on wait times, service durations, and peak periods, helping managers identify bottlenecks and allocate staff more effectively.
\* Configurable for multi-location deployments, allowing centralized oversight of queue performance across branches or service points from a single dashboard.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 105 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: WaitWell Inc.

## Commercial Context

- **Starting Price**: US$29,00
- **Pricing model**: Usage Based
- **Pricing Details**: Starting at $29/month/location
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Chinese, English, French, German, Punjabi, Somali, Spanish, Ukrainian
- **Available Countries**: Canada

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Automated Scheduling
- Availability Management
- Calendar Management
- Client Database
- Client Management
- Communication Management
- Compliance Management
- Confirmations/Reminders
- Contact Management
- Credit Card Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History

## Integrations (3 total)

- Meeami CV MVNS
- Microsoft Teams
- Slate

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Visitor Management Software](https://www.getapp.za.com/directory/334/visitor-management/software)

## Related Categories

- [Visitor Management Software](https://www.getapp.za.com/directory/334/visitor-management/software)
- [Appointment Scheduling Software](https://www.getapp.za.com/directory/316/appointments-scheduling/software)
- [Patient Scheduling Software](https://www.getapp.za.com/directory/3825/patient-scheduling/software)
- [Patient Engagement Software](https://www.getapp.za.com/directory/1359/patient-engagement/software)
- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)

## Alternatives

1. [Calendly](https://www.getapp.za.com/software/102609/calendly) — 4.7/5 (4163 reviews)
2. [Google Calendar](https://www.getapp.za.com/software/91461/google-calendar) — 4.8/5 (4323 reviews)
3. [Goldie](https://www.getapp.za.com/software/2061688/goldie) — 4.8/5 (1173 reviews)
4. [Doctoralia for Specialists](https://www.getapp.za.com/software/2058133/doctoralia-pro) — 4.7/5 (415 reviews)
5. [Vagaro](https://www.getapp.za.com/software/103275/vagaro) — 4.7/5 (3671 reviews)

## Reviews

### "WaitWell is an Excellent customer support management and appointment scheduling platform" — 5.0/5

> **Dionne Joy** | *26 December 2025* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow.
- 

-
> 
> **Cons**: WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both.  WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments.
-
> 
> My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend.

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### "Great Product, Amazing Results" — 5.0/5

> **Carleton** | *15 June 2022* | Law Enforcement | Recommendation rating: 10.0/10
> 
> **Pros**: The simplicity, cost effectiveness, support and customizability of features are all aspects that our organization liked most about the software.  There are few other companies that offer as much as this does in a cost effective package this is easy to use for employee's and customers alike.
> 
> **Cons**: It is still a fairly new company so the software lacks some of the fit and finish or more established companies with mature solutions.
> 
> Our organization needed to transform our public facing service delivery model in a significant way during the pandemic.  Waitwell was the partner that allowed us to do with a powerful yet simple platform and a team dedicated to their customers' success.  The simplicity and features were an amazing value at their cost level compared to other companies.

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### "Simply making appointments" — 4.0/5

> **Verified Reviewer** | *13 November 2023* | Information Services | Recommendation rating: 8.0/10
> 
> **Pros**: Waitwell provides flexible features that we requires for visitors management as well as making appointments. Firstly, it is easy to setup and customize that not require so much technical. Secondly, it has a friend user interface that get no issue to use. Very helpful to track visitors and appointments for them. API also is supported to link to other services.
> 
> **Cons**: iOS app need to be improved to make more smooth and also the report needs to have more option to get more convenience.

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### "WaitWell Review: A Pretty Solid Tool" — 4.0/5

> **Isla** | *02 August 2026* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: WaitWell's calendar integration works well enough, and it's pretty solid for scheduling meetings and appointments with clients. I like how I can easily share my availability with team members. We've had fewer no-shows since using this feature.
> 
> **Cons**: Not a huge deal, but the mobile app could use some updates. Sometimes it takes a bit to figure out why a feature isn't working as expected. We've had some minor issues with notifications, but customer support has been responsive and helpful.
> 
> I've had a generally positive experience with WaitWell, finding its scheduling and waitlist management features to be user-friendly and effective for my team's needs. However, occasional technical issues and limited customization options have prevented me from giving it a full 5-star rating.

-----

### "Friendly tool" — 5.0/5

> **Verified Reviewer** | *13 April 2026* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Waitwell has completely changed how we run our day-to-day operations. Scheduling appointments is smooth and no longer feels like a constant juggling act. It's genuinely useful—it’s cut down a lot of the back-and-forth that used to slow us down, and our front desk team isn’t nearly as overwhelmed anymore.
> 
> **Cons**: It has excellent customer service but
also included technology that handles cloud computing and mobile access.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2050993/waitwell)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/waitwell/> |
| en-AE | <https://www.getapp.ae/software/2050993/waitwell> |
| en-AU | <https://www.getapp.com.au/software/2050993/waitwell> |
| en-CA | <https://www.getapp.ca/software/2050993/waitwell> |
| en-GB | <https://www.getapp.co.uk/software/2050993/waitwell> |
| en-IE | <https://www.getapp.ie/software/2050993/waitwell> |
| en-NZ | <https://www.getapp.co.nz/software/2050993/waitwell> |
| en-SG | <https://www.getapp.sg/software/2050993/waitwell> |
| en-ZA | <https://www.getapp.za.com/software/2050993/waitwell> |
| fr | <https://www.getapp.fr/software/2050993/waitwell> |
| fr-BE | <https://fr.getapp.be/software/2050993/waitwell> |
| fr-CA | <https://fr.getapp.ca/software/2050993/waitwell> |

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