Lightspeed

Lightspeed powers success in every aspect of your business.

About Lightspeed

Better solutions for better business, that's the Lightspeed way.

Lightspeed exists to help your dealership thrive no matter the industry. That's why we're constantly innovating and developing solutions to help you serve your customers. Not only does Lightspeed serve Marine and Boat retailers and dealers, but also powersports, motorcycle, and recreational (RV) retailers and dealers.

Work smarter, not harder, with improved visibility into your business, robust communications, complete information between parts, sales, service, and finance.


Key benefits of Lightspeed

Dealer management system
Build a boat
Rental and storage
Computerized Vehicle Registration
CRM
Lead Management
Payroll Processing
eSignature
Multi-location management
Industry benchmark reports
Loyalty program
LightspeedEVO texting
Marina & Rental operations


Images

Lightspeed Software - Lightspeed buying guide range
Lightspeed Software - Lightspeed buyers order
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Lightspeed video
Lightspeed Software - Lightspeed buying guide range
Lightspeed Software - Lightspeed buyers order

Not sure about Lightspeed? Compare with a popular alternative

Lightspeed

3,9 (154)
VS.

Starting Price

No pricing found
US$165,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

10
20

Integrations

No integrations found
2

Ease of Use

3,6 (154)
4,1 (16)

Value for Money

3,4 (154)
3,9 (16)

Customer Service

3,3 (154)
4,5 (16)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

3,9 /5
(154)
Value for Money
3,4/5
Features
3,7/5
Ease of Use
3,6/5
Customer Support
3,3/5

Already have Lightspeed?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 154
Hardy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Getting the job done

Reviewed on 2022/02/07

All in all this is an excellent Point of Sale system. It is targeted at motorsports, marine...

All in all this is an excellent Point of Sale system. It is targeted at motorsports, marine dealerships, RV dealerships. If you are in one of these industries give this POS of sales package a serious look.

Pros

The service module within this POS package is excellent. If you service customer owned product, this module will allow you to easily track the repair order, from checking in the repair, assigning technicians, adding parts to the repair order, handling special orders, to notifying the customer once completed. Yes it is that good.

Cons

While certain features in the parts module are advanced - determining what to order for example, other areas are lacking. Case in point. We order many items from multiple vendors. This flexibility allows us to modify orders based upon availability and pricing specials. My buyers needs to understand and manage this complexity. Because of the design choices that were made many years ago, this complexity is readily apparent to my sales person at the front counter. This is baked into the program design and unlikely to change.

Mary
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good POS System

Reviewed on 2021/10/15

The Controller at the home location is able to view all 4 location's information. For him this is...

The Controller at the home location is able to view all 4 location's information. For him this is beneficial. For us, it's just another POS that happens to be what we are currently using and it works pretty well for our needs.

Pros

Lightspeed works well for many of our daily functions.

Cons

When we find something about the program that we find difficult it is hard to get a change made. I realize you have many customers to please but I feel like our voice is not heard. Integration was difficult. Our first of 4 locations took a year to get going. The rest were much faster after the first was worked out. However, one of the things that made us want to use LS was that we were told we would be able to view each others inventory. That turned out to be false.

Response from Lightspeed DMS

Hi Mary,

Thank you for taking the time to provide feedback with your experience with Lightspeed.

Being able to view other locations inventory is available and fairly common as most of the larger dealerships use Lightspeed.

We would love to help you and your team figure out the inventory viewability issue. Please reach out via phone at 800-521-0339 or email at [email protected] to provide us more details, and we will work to resolve this.

Thank you,
Lightspeed

Paul
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

From a powersports dept. managers perspective

Reviewed on 2022/01/28

Okay but not great. With a few minor changes it could be great.

Okay but not great. With a few minor changes it could be great.

Pros

Desktop widgets.
Automated task like customer notification for special order parts.
The ability to make custom reports.

Cons

More "guard rails" to prevent staff from making mistakes. How about pop up windows that warn staff when there's a bal due on a special order pick up invoice. Or alert staff that a customer they've added to an invoice has special ordered parts ready for pick up.
1- Unable to create spring orders that do not affect the function of the buying guide.
2- Unable to allocate inbound parts for stock to a customer's special order at time of sale
3-Unable to use a scan gun for receiving
4-The system needs more filters. ie The ability to scan a part label and locate the part on a customers special order list. Then have the system auto fill as the parts are scanned. Add an addition button function to pick up these scanned parts.
5- Parts that have a min / max should automatically populate the buying guide. Why do I need to run a buying guide to add these items manually when I already set minimum and max inventory levels?
6-Please give us the ability to pickup all special orders and layaway parts for a customer with one mouse click. The current process of clicking on each individual special order and layaway is so tedious. Especially when the special order and layaway were originally sold on the same invoice.
7- Automated special ordered parts in re-notification that can be set by the dealer if a customer hasn't picked up parts a few days after the customer received the first notification.
8- Add the ability for sales staff to see when a special order for a deal has arrived

Heather
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

LLM Review

Reviewed on 2021/10/15

The product is a good product but sometimes basic ideas are passed over for more exciting features.

The product is a good product but sometimes basic ideas are passed over for more exciting features.

Pros

The best quality of Lightspeed is the integration between Sales, Service, Parts and Accounting. We can track who started the sale, what parts were added and if they were special order and also what parts were used on a repair order. The inventory systems is very helpful to know quantities on hand and also to track where parts went.

Cons

We would like some better training. I enrolled all of my employees for the Lightspeed university and none of them have received a notification on where to go to sign up for specific tasks. CDK is relying on the community too much. With every company across the country, staffing is an issue and I get that CDK is in the same situation.

Response from Lightspeed DMS

Hi Heather,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

Please reach out to [email protected] to let us know who all on your team needs to be set up for Lightspeed University, and we will resolve the issue.

Thank you!
Lightspeed

Whitney
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Everything You Need in One Place

Reviewed on 2021/10/15

Overall, if you can afford this product, you are the only thing in the way! Get it now! It will...

Overall, if you can afford this product, you are the only thing in the way! Get it now! It will make your life 100 times better. Track all activity across all departments in ONE spot. Manage inventory, financials, margins, sales, payroll.

Pros

The accounting features are the most impactful to me because you can run any current or past financial statement whenever you need to because all of your departments activity feed into the chart of accounts real time. The customer support Lightspeed offers is unlike any other software support I have ever experienced. You always get a knowledgeable person, in a timely manner, on the other line that will help you solve whatever the issue may be.

Cons

My only gripe about Lightspeed is you are not able to delete errors sometimes. The way everything is integrated stops you from deleting mistakes sometimes.

Response from Lightspeed DMS

Hi Whitney,

Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive.

As always, if you need anything our support team is available to you.

Thank you!
Lightspeed

Showing 5 reviews of 154 Read all reviews

Lightspeed FAQs

Below are some frequently asked questions for Lightspeed.

Lightspeed offers the following pricing plans:

  • Free Trial: Not Available

Lightspeed EVO is very customizable and each dealerships needs are different. The price is dependent on the number of licenses, modules, layered apps and training needed. Lightspeed EVO has packages starting as low as $2,995.00

Lightspeed has the following typical customers:

501–1 000

Lightspeed supports the following languages:

English

Lightspeed supports the following devices:

We do not have any information about what integrations Lightspeed has

Lightspeed offers the following support options:

Email/Help Desk, Phone Support

Related categories

See all software categories found for Lightspeed.