Gupshup
About Gupshup
Gupshup enables better customer engagement through conversational messaging. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales, and support.
The carrier-grade conversational messaging platform provides a single messaging API for 30+ channels and a rich AI-powered conversational experience-building tool kit for any use case
It brings you a network of market partnerships across messaging channels, device manufacturers, ISVs, regional partners, and telcos.
With Gupshup, businesses have made conversations an integral part of their customer engagement success.
Key benefits of Gupshup
• Reduced time to market
• Single API for all channels
• Improved customer engagement and retention
• Multi-Lingual support and rich media
• Higher reliability and scalability
• Improved operational efficiencies
• Targeted lead generation with a higher ROI
• Policy compliance and security built-in at every layer
• Chatbot platform supporting over 39k+ bots
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Reviews
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- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Experience with Gupshup
Reviewed on 2021/10/09
Overall experience is above expectations. I find entire team of gupshup very customer centric and...
Overall experience is above expectations. I find entire team of gupshup very customer centric and readily available to solve problems.
Pros
1) The product is simple to use, the design of their console is very intuitive and easy to understand.
2) Their APIs are well designed and consistent. This reduced the engineering effort and investment.
Cons
Although design is very clean, I think folks can add more analytical tools for giving more insights on user behaviour, interaction and errors. This insight currently is made available on request basis.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I like the AI-powered chatbots, and message Templates.
Reviewed on 2025/01/15
Overall its AI chat bot is good but onboarding and sales support it not good.
Overall its AI chat bot is good but onboarding and sales support it not good.
Pros
I like the AI-powered chatbots, and message Templates.
Cons
Sales and Support is not good, It offering two-way communication and interactive messaging solutions.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Pathetic After Sales Support and pricing of the product for SME is not justified
Reviewed on 2024/06/24
Pros
-Product keeps improving every now and then
-Sales Team is quick and responsive
-Reliable product with almost zero downtime
-Super wonderful Onboarding Process
Cons
-One of the worst after-sales support I have experienced in my life.
-Queries are responded to in days and not hours.
-No one will take accountability or ownership of the query.
-Billings/Accounts Team is super inefficient.
-Even a simple query will take at least a week to resolve.
-Multiple emails exchanged in asking silly questions stretching the resolution time.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
More focus on SMS marketing then WhatsApp Marketing.
Reviewed on 2024/12/23
Overall I had good Experience, less featured related to WhatsApp API.
Overall I had good Experience, less featured related to WhatsApp API.
Pros
They are support multiple industries and Good Conversion tools
Cons
They more focus on SMS marketing then WhatsApp Marketing.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
No proper customer Support and less Integration.
Reviewed on 2024/12/23
they have very strong presense on SMS marketing
they have very strong presense on SMS marketing
Pros
The Team is very good, and Conversion based Solution I like most
Cons
They have No proper customer Support and less Integration.
Gupshup FAQs
Below are some frequently asked questions for Gupshup.Q. What type of pricing plans does Gupshup offer?
Gupshup offers the following pricing plans:
- Free Trial: Available
Please contact Gupshup for pricing details.
Q. Who are the typical users of Gupshup?
Gupshup has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gupshup support?
Gupshup supports the following languages:
Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does Gupshup support mobile devices?
Gupshup supports the following devices:
Q. What other apps does Gupshup integrate with?
Gupshup integrates with the following applications:
CleverTap, Freshdesk, HubSpot CRM, LeadSquared, Magento Marketplace, MoEngage, Salesforce Platform, Shopify, WebEngage, Zapier
Q. What level of support does Gupshup offer?
Gupshup offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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