Netigate
About Netigate
Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.
It uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.
Most importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.
Netigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.
Our customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:
- How quickly they can get started with Netigate - often in just a few days
- The flexibility of reporting, which adapts to the needs of different stakeholders
- How easy it is to manage and analyse feedback in more than 120 languages
- The measurable impact, including up to 3x higher NPS
- And the assurance that customer and employee data is managed according to the strictest European regulations.
If you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.
Key benefits of Netigate
Quickly get started with Netigate, it's just a matter of days.
Create surveys from templates or from scratch, and distribute them to maximise response rate - via e-mail, link, SMS, tablet or terminal, custom log-in list, website embed, two-way SMS, API or QR code.
Get flexible reports which adapt to the needs of different stakeholders.
See all customer and employee feedback in one place - surveys, public reviews, support center conversations, web forms, POS and on-site surveys, and more.
Manage and analyse feedback in more than 120 languages.
Understand what is driving your KPIs down and by how much, and take prompt actions to revert the trend.
Improve KPIs such as NPS, eNPS, CSat, CES, and others by up to 3x.
Be safe with full GDPR compliance, ISO certification and adherence to the strictest European regulations regarding data collection, security, management, and privacy.
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Management Consulting
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overall great product that could be even better with sone additional power user features
Reviewed on 2021/05/04
Overall Netigate is a great solution. It offers not only the survey software, but a complete...
Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it. From designing the right questions to analysis.
Pros
Netigate is a very easy to integrate and administrate. It offers great features, amazing reporting and analytics dashboards, extremely easy user onboarding via video tutorials and has intuitive interface. Extremely helpful and competent customer support team.
Cons
Some features for power user could be improved, such as support for custom JavaScripts, scripting of custom functions and elements.
Response from Netigate
Thank you for taking the time to leave your review, Aleksandar. It's wonderful to see that you're benefitting from our GDPR compliance, support teams, and all of the great features available with Netigate. Thank you also for your feedback, which I will pass along to the relevant teams!
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Netigate - provides my organization with the data we need to continously improve CX/EX/UX!
Reviewed on 2023/01/13
Working with Netigate as a company is a partnership - they are (still) not too large, they keep a...
Working with Netigate as a company is a partnership - they are (still) not too large, they keep a familiar feeling when contacting them. And working with a company that has CX/UX/EX as their sole business idea ant not a part of a large portfolio of solutions is beneficial. They know their thing!
Pros
The ease of using, posibility to add own templates to get our look-and-feel, translating the survey into multiple languages is easy. The logics one can build based on responses, with auto-emails to key stakeholders that can take actions directly is amazing!
Cons
The only thing I can up with is that I think it takes too long time before an improvement suggestion is tagged as received and reviewed.
Alternatives Considered
Salesforce Platform- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall feedback
Reviewed on 2019/09/12
Good.
Good.
Pros
Easy to navigate, easy to set up customized surveys and good support
Cons
Issuing in survey send outs, impacting the quality and UX
Response from Netigate
Thank you for your review of Netigate. Sorry to hear you had issues with the survey send outs. We had a temporary issue with this a while back but the issue has been identified and addressed so the stability is now restored. This should not be an issue going forwards.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Netigate: Great solution to conduct your own surveys
Reviewed on 2021/04/21
Deutsche Leasing is happy to have teamed-up with Netigate as we have used its online survey...
Deutsche Leasing is happy to have teamed-up with Netigate as we have used its online survey platform with our partners and employees extensively over the past years. In this context, Netigate’s online survey solution has enabled us to get a better understanding of our external market environment as well as it has supported us to enhance the feedback culture within our company.
Pros
In particular, we do like the following aspects of Netigate's online survey solution:
- Very customer friendly product, its easy and convenient to set up your own surveys
- Several options to deliver your survey to the recipient (e.g. unpersonal link, personalised link, QR-Code)
- Professional look and feel (both for recipient of the survey and the market researcher)
- Dashboards to evalute the results of your survey (incl. an export option to PPT/pdf files in your corporate design)
- Good user support (Success center, onboarding support for new additional users as well as highly reachable technical support)
- Data security (Netigate servers located in European Union)
Cons
For us, there are not too many con's in regards to Netigate's online survey solutions. We would appreciate a visualised logic tree when you set up a survey. This feature would help to see if the logics, the user is set to implement in the questionnaire, actually work.
Response from Netigate
Thank you for your review, Niklas! We're very pleased to hear that our platform has helped you to enhance the feedback culture at your organisation. Thank you also for your feedback regarding survey logic; we have passed this on to the relevant teams!
- Industry: Food Production
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Netigate as a
Reviewed on 2019/07/10
Overall, my need with Netigate works well
Overall, my need with Netigate works well
Pros
The system is easy to use both in terms of creating a survey and sending out.
Cons
The report function is difficult. I would like our leaders to be able to enter the system and take out a report themselves. This without the license cost being too high.
One could send out both to the e-mail adress and sms for the same survey.
Response from Netigate
Thank you for your review and constructive feedback! I'm pleased to let you know that our report function, as well as the entire platform, has recently seen a significant update. The result is an even more user-friendly and powerful reporting system, with a modernised interface.
It's now easier than ever to share reports you've created with anyone within, or outside of, your organisation. You can do this via a general link or email, where you can manage access permissions even after distribution. You can also choose to send single reports or multiple saved reports at the same time. You can find out more here: https://support.netigate.net/support/share-a-report/
Netigate FAQs
Below are some frequently asked questions for Netigate.Q. What type of pricing plans does Netigate offer?
Netigate offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
30-day free trial Please contact Netigate directly for pricing details
Q. Who are the typical users of Netigate?
Netigate has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Netigate support?
Netigate supports the following languages:
Afrikaans, Albanian, Arabic, Bangla, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese
Q. Does Netigate support mobile devices?
Netigate supports the following devices:
Q. What other apps does Netigate integrate with?
We do not have any information about what integrations Netigate has
Q. What level of support does Netigate offer?
Netigate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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