Solutionreach
About Solutionreach
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more.
Solutionreach provides smart appointment reminders that are shared with patients via text using an actual office phone number. With digital intake forms, patients can click on a direct link to review and sign pre-filled forms using their mobile devices. Additionally, practices can send out group messages based on specific patient criteria, such as age, procedure code, gender, etc. Groups can also be contacted due to inclement weather, doctor absences, and other reasons. Other Solutionreach features include lead tracking, SEO management, social media monitoring, reporting/analytics, team chat, and more.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software with lots of functionality
Reviewed on 2020/01/24
This has been a great software overall, and I love the online knowledge database and community......
This has been a great software overall, and I love the online knowledge database and community... lots of answers there for things I can't figure out. I love how well it integrates with our EMR as well.
Pros
This is great for our optometry practice. There are lots of tools that are very easy to use and very helpful in communicating with patients and maintaining patients. So much of this is automated and customizable. I can send reminders on a schedule that I choose, by email or text or both. I can send invitations to leave a review on Facebook or Google or to an internal source. I can direct message with patients by sending them "text" messages, and they can reply to our business number with a text - but it comes to Solutionreach. Lots and lot of neat things
Cons
There are a few things I wish were more customizable. Speaking specifically of the reviews, I wish there were a way to send a review just for Google or just for Facebook. Every additional click that someone has to make to leave a review makes it less likely that it will actually happen.
Overall, though, really happy with this.
Response from Solutionreach
Thanks so much for leaving us a review, Jason. If you ever want to submit your ideas for improvements, you can click the blue "Feedback" button in the bottom left from within Solutionreach. Our team reviews any feature requests that come in.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Loving it after our first year
Reviewed on 2024/03/21
Pros
Patient communication is intuitive and easy to use.
Cons
Inability to see provider detail with the schedule on the app.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
System is easy but doesn't do the job
Reviewed on 2023/11/02
Started out great but turned into a disaster
Started out great but turned into a disaster
Pros
Good reporting features and easy to use. It is easy to track open rates and other useful information for your campaigns.
Cons
Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don't admit their errors which is very frustrating.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Software Product
Reviewed on 2024/05/14
Pros
Solutionreach is an easy system to navigate. Being able to see the conversation thread is invaluable.
Cons
Occasional errors on sending messages and occasional system issues created problems.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Reduces employee wages and improves consistency
Reviewed on 2019/04/23
Great idea, but our experience was tainted by poor customer support and buggy software
Great idea, but our experience was tainted by poor customer support and buggy software
Pros
Automates the never-ending task of patient confirmations and recalls
Cons
Randomly skips some tasks and the server tool crashed frequently
Solutionreach FAQs
Below are some frequently asked questions for Solutionreach.Q. What type of pricing plans does Solutionreach offer?
Solutionreach offers the following pricing plans:
- Starting from: US$329.00/month
- Pricing model: Subscription
- Free Trial: Not Available
What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.
Q. Who are the typical users of Solutionreach?
Solutionreach has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Solutionreach support?
Solutionreach supports the following languages:
English
Q. Does Solutionreach support mobile devices?
Solutionreach supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Solutionreach integrate with?
We do not have any information about what integrations Solutionreach has
Q. What level of support does Solutionreach offer?
Solutionreach offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Solutionreach.
- Optometry Software
- Reputation Management Software
- Patient Management Software
- Healthcare CRM Software
- Appointment Reminder Software
- Dental Software
- Dental Charting Software
- SMS Marketing Software
- Patient Engagement Software
- Dermatology Software
- Email Marketing Software
- Appointment Scheduling Software
- All-in-One Marketing Platforms
- Feedback and Reviews Management Software
- Conversational Marketing Platforms
- Customer Experience Software
