Mailjet

Mailjet

Marketing, Transactional & Automation Email

4.4/5 (259 reviews)

Mailjet Overview

Signup for free and send your first email! Our intuitive drag-and-drop editor makes designing the perfect responsive email faster with real-time collaboration and in-app commenting.

Use our automation tool to send relevant and personalized emails to your contacts. Send transactional emails and monitor the sending of these critical messages with our real-time monitoring features.

Over 100,000 companies around the world trust Mailjet for their marketing and transactional emails.

With 24/7 customer support and a free plan, Mailjet is the emailing solution you've been looking for.

Pricing

Starting from
US$8,70/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, India, Japan, Latin America, Mexico

Supported Languages

English, French, German, Italian, Spanish

Mailjet Reviews

Overall rating
4.4/5
88% positive reviews
164
Excellent
65
Very good
14
Average
6
Poor
10
Terrible
Katerina V.

Mailjet facilitates product management

Used Daily for 2+ years
Reviewed on 2018/10/01
Review Source: Capterra

In general I like Mailjet. You set up it once and you forget about it because you know that it is running like clockwork. I always recommend it to my colleagues.

Pros

Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.

Cons

The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Melanie C.

Longtime fan and user for years.

Used Weekly for 2+ years
Reviewed on 2018/04/02
Review Source: Capterra

Allows 3rd party applications to send email without having to open up security on mail servers, and does so with ease.

Pros

MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over.

The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.

Cons

The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.)

In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Outstanding Mailing Management Software

Used Monthly for 2+ years
Reviewed on 2019/03/12
Review Source: Capterra

Pros

MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.

The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.

On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Cons

Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Danielle C.

Review

Used Daily for 6-12 months
Reviewed on 2019/03/12
Review Source: Capterra

This works really well for what I need. It is easy to use and easy to train people not so tech savvy to use as well. Aside from the cons above, I have had a great time updating content. I do with the help people we a little more helpful. When I had a problem in that the emails we saying "sent" but nothing was being received - they told me it was my problem and there was nothing they could do. - That may be the case, but there are nicer ways of saying this. I had already checked my email spam and the head spam blocker and nothing was there from mailjet. I ended up having to send out a link to the online version that I had pulled off of a previous test email. That all being said, I still continue to use the program as it is easy to manage and provides nice stats.

Pros

I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.

Cons

That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Lucas P.

Of all the ESPs I use, I tend to prefer MailJet for nearly everything

Used Monthly for 2+ years
Reviewed on 2019/02/19
Review Source: Capterra

The number-one unique feature that Mailjet provides is MJML with a drag-and-drop builder. Hands-down the best way to roll out anything from an MVP email for testing to a full-fledged transactional messaging system. The close integration of the Builder with the Send API to dynamically populate the messages is AWESOME! Separating code and design is definitely a goal that this can help you achieve.

I love being able to send through SMTP. It's a huge plus for managed WordPress hosting environments where it's impractical to run a mail server. I also really appreciate the Mail Parse API, which allows me to focus on processing inbound emails via webhook and JSON -- no messy content or attachment handling.

The freemium setup, as of early 2019, is sufficient to run small operations for $0, and then the entry-level paid plan is such a good value after you outgrow the free level. I recommend Mailjet to all my clients who need mail sending or receipt/processing.

Pros

Freemium pricing structure
Good value for entry-level paid plan
MJML WYSIWYG Builder
Data-merge into stored templates
Email address shortcut to send to entire mailing list

Cons

There seems to be some question about the definition of a transactional message. My client's emails that resulted from visitors filling a form (a transaction, I would say) were blocked based on content filters and the support team didn't have a really good answer as to why, other than quoting their policy that the service is for sending bulk or transactional messages only. This issue may have been cleared up in the meantime.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10

Mailjet Pricing

Starting from
US$8,70/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Mailjet’s free plan gives you access to major features like unlimited contacts, delivery and analytics dashboards, customer support, APIs and more. Send up to 6000 emails per month.

Mailjet’s premium plans offer advanced features like Segmentation, A/B Testing, Email Automation and more.

Mailjet works well with structure of all sizes and has a variety of plans for every needs, from Forever Free (6000 emails/month) to Custom Plans.

Check https://www.mailjet.com/pricing for full details about Mailjet Pricing.

Mailjet Features

  • API
  • CRM Integration
  • Reporting & Statistics
  • Third Party Integration

  • Activity Dashboard
  • Automatic Notifications
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • SMS Integration
  • Voice Mail

Additional information for Mailjet

Key features of Mailjet

  • A/B Testing
  • Advanced Statistics
  • Automated Worklows
  • Campaign comparison
  • Comments
  • Dedicated API Support
  • Dedicated IP
  • Deliverability Experts
  • Delivery and Analytics Dashboard
  • Delivery optimization
  • Email Automation
  • Event API
  • Integrations with over 75 platforms and apps
  • One-to-one personalization
  • Parse API
  • Personalization
  • Publication Request
  • RESTful API
  • Real-Time Collaboration
  • Real-time email tracking
  • Real-time transactional email monitoring
  • Role Management
  • SMTP Relay
  • Segmentation
  • Send API
  • Template Gallery
  • Templating language
  • Unlimited number of contacts

Benefits

1- Improved deliverability
20% of the legitimate emails never make it to the inbox. Imagine the impact that it has on your ROI! If you want to optimize this by yourself, it's a full time job. So focus on the heart of your activity, where your added value is and let Mailjet handle all this for you.

2- Real-time
Your customers will no longer have to wait for your emails to reach them. Especially, think of all the transactional stuff: account confirmations, password resets, etc. If these emails take too much time to arrrive, it can hurt your reputation and make your client / prospect unhappy.

3- Scalability
No matter if you scale up or down, the system adapts and everything remains constant. That makes things much more simple!

4- In-depth, precise analytics
The guys of the marketing team no longer has to sollicitate the IT department to do their job. They get all the data they want in a few clicks. Who opened the emails? Who clicked? Where? When? How? Etc. The marketers will get all the answers they're looking for very easily.

5- Pay as you use
Save money and stop spending more than what you need! Forget about contract or engagements!

6- Forever-up-to-date
Stop trying to always catch up with ISP's recommendations. Lay back or
focus on what you're good at. Mailjet's algorithm is managing all this for you!

7- Stability
Stop running from one bug to the other. Start enjoying the smooth experience of the cloud end-user.

8- Productivity & Ease-of-use
No excuse, anyone can start designing and sending emails in a few minutes! Everything can be done quick and efficiently.

9- Security
Cloud emailing is more secured than locally based SMTP servers. These are often easy targets for hackers.

10- Ease of access
Anywhere, anytime. No matter where they are based, collaborators can follow up and closely manage their emailing.

Mailjet FAQs

Below are some frequently asked questions for Mailjet.

Q. What type of pricing plans does Mailjet offer?

Mailjet offers the following pricing plans:

Starting from: US$8,70/month

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Mailjet’s free plan gives you access to major features like unlimited contacts, delivery and analytics dashboards, customer support, APIs and more. Send up to 6000 emails per month.

Mailjet’s premium plans offer advanced features like Segmentation, A/B Testing, Email Automation and more.

Mailjet works well with structure of all sizes and has a variety of plans for every needs, from Forever Free (6000 emails/month) to Custom Plans.

Check https://www.mailjet.com/pricing for full details about Mailjet Pricing.

Q. What are the main features of Mailjet?

Mailjet offers the following features:

  • A/B Testing
  • Advanced Statistics
  • Automated Worklows
  • Campaign comparison
  • Comments
  • Dedicated API Support
  • Dedicated IP
  • Deliverability Experts
  • Delivery and Analytics Dashboard
  • Delivery optimization
  • Email Automation
  • Event API
  • Integrations with over 75 platforms and apps
  • One-to-one personalization
  • Parse API
  • Personalization
  • Publication Request
  • RESTful API
  • Real-Time Collaboration
  • Real-time email tracking
  • Real-time transactional email monitoring
  • Role Management
  • SMTP Relay
  • Segmentation
  • Send API
  • Template Gallery
  • Templating language
  • Unlimited number of contacts

Q. Who are the typical users of Mailjet?

Mailjet has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Mailjet support?

Mailjet supports the following languages:

English, French, German, Italian, Spanish

Q. What type of pricing plans does Mailjet offer?

Mailjet has the following pricing plans:

Free, Open Source, Subscription

Q. Does Mailjet support mobile devices?

We do not have any information about what devices Mailjet supports

Q. What other apps does Mailjet integrate with?

Mailjet integrates with the following applications:

Akita, Boomtrain, Cloud Elements, Justuno, Oxatis, ProjectManager.com, Salesmachine, Sellsy, Slack, webCRM

Q. What level of support does Mailjet offer?

Mailjet offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials