ServiceMonster

The all-in-one software for service businesses

About ServiceMonster

ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution.


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ServiceMonster Software - Schedule appointments, estimates, reworks, and more with a powerful scheduling view.
ServiceMonster Software - Create estimates, invoices, and work orders in ServiceMonster. Send estimates or invoices directly to clients and accept payments online.
ServiceMonster Software - Take your business anywhere with ServiceMonster Mobile. Technicians can use the app to see their schedule, track hours, and complete detailed job reports for you to review.
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ServiceMonster video
ServiceMonster Software - Schedule appointments, estimates, reworks, and more with a powerful scheduling view.
ServiceMonster Software - Create estimates, invoices, and work orders in ServiceMonster. Send estimates or invoices directly to clients and accept payments online.
ServiceMonster Software - Take your business anywhere with ServiceMonster Mobile. Technicians can use the app to see their schedule, track hours, and complete detailed job reports for you to review.

Not sure about ServiceMonster? Compare with a popular alternative

ServiceMonster

4,8 (14)
VS.
Highly reviewed

Starting Price

US$49,00
month
US$36,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

85
155

Integrations

12
8

Ease of Use

4,6 (14)
4,3 (66)

Value for Money

4,5 (14)
4,3 (66)

Customer Service

4,7 (14)
4,2 (66)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,8 /5
(14)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,7/5

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Showing 5 reviews of 14
Michael
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Necessity for my business

Reviewed on 2023/11/03

We were fortunate to have this service and it really helped us stay organized with our customers.

We were fortunate to have this service and it really helped us stay organized with our customers.

Pros

Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice.

Cons

Nothing really. After understanding how the app worked it was just what we needed.

Frank
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great customer service, good system, has some quirks.

Reviewed on 2023/03/08

I like them, they try hard and overall have a good product besides some irritating guirks. I have...

I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!

Pros

The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.

Cons

There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.

Mario
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

New user

Reviewed on 2023/02/28

Decent product for the price. Customer service is good to work with.

Decent product for the price. Customer service is good to work with.

Pros

Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed.

Cons

The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas.

Keith
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My right hand person

Reviewed on 2023/03/14

I always recommend ServiceMonster two other business owner in various industries.

I always recommend ServiceMonster two other business owner in various industries.

Pros

As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem

Cons

I can’t think of anything I did not like about ServiceMonster.

Sule
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome Software

Reviewed on 2023/03/14

Absolutely wonderful program. I am a fan of Service Monster.....

Absolutely wonderful program. I am a fan of Service Monster.....

Pros

FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program.

Cons

The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier .

Showing 5 reviews of 14 Read all reviews

ServiceMonster FAQs

Below are some frequently asked questions for ServiceMonster.

ServiceMonster offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Subscription
  • Free Trial: Available

ServiceMonster is available at three price points. Our Basic tier is designed for owner-operators and offers the core ServiceMonster features to organize your clients and manage jobs. Upgrade to Grow and you get access to advanced reporting functionality, marketing features, and the ability to track leads. ServiceMonster Premier is our most powerful option, with the most features to manage and grow your business. Track new opportunities, create advanced email campaigns to engage customers before and after the job, and take your business to the next level. Every subscription to ServiceMonster comes with world-class phone support and training, based in the United States. Users who pay annually receive a discount.

ServiceMonster has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

ServiceMonster supports the following languages:

English

ServiceMonster supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ServiceMonster integrates with the following applications:

Broadly, CHIIRP, FittleBug, Google Calendar, NiceJob, QuickBooks, ResponsiBid, SendJim, Stripe, Twilio, Zapier, authorize.net

ServiceMonster offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for ServiceMonster.