ServiceMonster
About ServiceMonster
ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution.
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- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Service Monster old version great - the upgraded version can use some tweaks!
Reviewed on 2024/12/26
Service Monster has always been an easy to use program, except for a few minor glitches.
Service Monster has always been an easy to use program, except for a few minor glitches.
Pros
Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy.
Cons
Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule. Also it sometimes does not pull information from Service Monster 5 which causes extra work. The screen and set up is not as easy to follow as previous versions.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Necessity for my business
Reviewed on 2023/11/03
We were fortunate to have this service and it really helped us stay organized with our customers.
We were fortunate to have this service and it really helped us stay organized with our customers.
Pros
Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice.
Cons
Nothing really. After understanding how the app worked it was just what we needed.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
New user
Reviewed on 2023/02/28
Decent product for the price. Customer service is good to work with.
Decent product for the price. Customer service is good to work with.
Pros
Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed.
Cons
The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My right hand person
Reviewed on 2023/03/14
I always recommend ServiceMonster two other business owner in various industries.
I always recommend ServiceMonster two other business owner in various industries.
Pros
As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem
Cons
I can’t think of anything I did not like about ServiceMonster.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer service, good system, has some quirks.
Reviewed on 2023/03/08
I like them, they try hard and overall have a good product besides some irritating guirks. I have...
I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!
Pros
The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.
Cons
There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.
ServiceMonster FAQs
Below are some frequently asked questions for ServiceMonster.Q. What type of pricing plans does ServiceMonster offer?
ServiceMonster offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
ServiceMonster is available at three price points. Our Basic tier is designed for owner-operators and offers the core ServiceMonster features to organize your clients and manage jobs. Upgrade to Grow and you get access to advanced reporting functionality, marketing features, and the ability to track leads. ServiceMonster Premier is our most powerful option, with the most features to manage and grow your business. Track new opportunities, create advanced email campaigns to engage customers before and after the job, and take your business to the next level. Every subscription to ServiceMonster comes with world-class phone support and training, based in the United States. Users who pay annually receive a discount.
Q. Who are the typical users of ServiceMonster?
ServiceMonster has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does ServiceMonster support?
ServiceMonster supports the following languages:
English
Q. Does ServiceMonster support mobile devices?
ServiceMonster supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceMonster integrate with?
ServiceMonster integrates with the following applications:
Broadly, CHIIRP, FittleBug, Google Calendar, NiceJob, ResponsiBid, SendJim, Stripe, Twilio, Zapier, authorize.net
Q. What level of support does ServiceMonster offer?
ServiceMonster offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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