Replyco

4.7 (21)
Write a Review!
Win Back 50% of Time Lost Messaging Customers

About Replyco

Replyco is an all-in-one customer service tool that integrates with channels including eBay, Amazon and Shopify, centralizing messages and helping ecommerce businesses to improve response rates. Features include ticket management, live chat widget, automated message organization, auto-responders, message auto-assignment and priority settings.

Replyco allows users to respond to messages quickly with email templates, providing one-click access to order information, and processing eBay returns and refunds. The system provides detailed reporting so performance can be monitored.

Key features include:

Multiple sales channel support
In-app access to customer, order and product details
SLA management
Automated responses
Automated routing with rules and filters
Auto-translate
Intuitive user interface for easier organisation, including folders and tags
Create templated responses for frequent questions
Performance tracking and reporting
Team management approach

Deliver fast and personal customer support to shoppers across all your eCommerce stores in hours, not days.

Unlimited tickets, users and integrations included with all plans. Your first 7 days are on us!


Key benefits of Replyco

Everything you need for an improved customer service experience.

ALL YOUR MARKETPLACES IN ONE TOOL - Selling on eBay, Amazon, Shopify or any other platform? We enable multi-channel sellers to consolidate all of their customer messaging into one easy-to-use inbox. Streamlining order and customer data into one view means you have the information you need to respond quickly and accurately.

IMPROVE RESPONSE RATES WITH EMAIL TEMPLATES AND SMART AUTO-RESPONDERS - Our most popular feature set! Whether you’re responding to FAQs or sending an “Out of Office” response, our email templates coupled with auto-responder rules and customized data tags help improve response rates by 30% or more.

CLOSE MORE SALES BY MEETING CUSTOMERS WHERE THEY ARE - Shoppers want instant answers to their questions. In fact, research shows that 60% of consumers expect a response within 10 minutes of sending an inquiry. Use Replyco’s live chat and instant messaging features to drive sales and increase conversions.

EMPOWER YOUR TEAM FOR A MORE PRODUCTIVE CUSTOMER SERVICE OPERATION - Replyco’s robust set of tools are designed to help your team crush customer service goals with unlimited team access, internal notes, automated team assignments and SLA prioritization. It’s a win-win for everyone.

REPORTING THAT HELPS GROW YOUR BUSINESS - Want to know which sales channels are performing best? Need to fine-tune your customer service strategy? With Replyo’s performance reporting dashboard, you’ll gain insights about customer service agent activity, best-selling products, marketplace metrics and more.


Images

Replyco Software - Replyco Dashboard
View 2 more
Replyco video
Replyco Software - Replyco Dashboard

Not sure about Replyco? Compare with a popular alternative

Replyco

4.7 (21)
VS.
Highly reviewed

Starting Price

€9.00
month
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

56
113

Integrations

15
79

Ease of Use

4.6 (21)
4.5 (3,374)

Value for Money

4.7 (21)
4.4 (3,374)

Customer Service

4.6 (21)
4.5 (3,374)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Freshdesk

4.5
#1 Alternative to Replyco
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk...

Zoho Desk

4.5
#2 Alternative to Replyco
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting...

eDesk

4.4
#3 Alternative to Replyco
Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all...

Zendesk Suite

4.4
#4 Alternative to Replyco
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Reviews

Overall rating

4.7 /5
(21)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.6/5

Already have Replyco?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 21
Matthew
Matthew
Overall rating
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, even better customer service

Reviewed on 2023/07/25

They helped us centralize all our online marketplace messaging systems into one convenient tool. We...

They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us.

Pros

The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.

Cons

Some integrations we would LOVE to have are taking longer than we expected to be released.

Vik
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent software thats grows with the business and very cost effective

Reviewed on 2021/08/10

From the 3 options I had, I definitely chose the right one. The fact that they are a smaller...

From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles.

Pros

The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with [SENSITIVE CONTENT] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too.

Cons

ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc.

Alternatives Considered

eDesk and Zendesk Suite

Reasons for Switching to Replyco

I called and coincidently ended up speaking to the manager of the company, who I had a great conversation with, without him having to sell me the product. He saw everything from the users point of view - not a commercial point of view. His vision was for the product to be ideal for the majority of SME's as opposed to a big corporate platform which we would pay through the nose for and us 10% of the features. It's what the market needed.
Amir
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Offers a lot

Reviewed on 2021/08/05

overall is a good system, while we think its not necessarily the best for the price its well worth...

overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now.

Pros

It has a lot of functions and does what our business needs. The value is well worth it compared to the competition

Cons

it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read

Steven
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer support - the right way!

Reviewed on 2020/07/09

Very positive. To be honest they are a breath of fresh air and I just wish all of our business...

Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!!

Pros

Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.

Love that new features are being added all of the time. [SENSITIVE CONTENT HIDDEN] is always extremely responsive to our suggestions or any bugs we flag up.

Cons

Features are being added all the time which while this is fantastic, means things can break some times which causes disruption.

Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :)

Alternatives Considered

eDesk and Zendesk Suite

Reasons for Choosing Replyco

Lack of flexibility

Reasons for Switching to Replyco

Zendesk onboarding - terrible, no communications or hand holding so gave up. eDesk is a good platform (based in Ireland). However I wasn't keen on the "per user" pricing model.

Response from Replyco

Thank you so much for your kind words Steven. It makes our day that much brighter to know we've had a positive impact. We appreciate your flexibility and (and patience) as we continue to build a better Replyco.

Gareth
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dont know why we have not moved over sooner.

Reviewed on 2020/09/09

Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly...

Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly solved - software is nice - I love the Dark Mode! - Integration with Linnworks was very important to us - these guys have got it all sorted - amazing - well done.

Pros

Its very smooth - nothing clunky everything flows together nicely.

Cons

A few features are missing but you can add to a development list and more simple requests were put in place while we were waiting - amazing!

Showing 5 reviews of 21 Read all reviews

Replyco FAQs

Below are some frequently asked questions for Replyco.

Replyco offers the following pricing plans:

  • Starting from: €9.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Replyco offers you ticket- or user-based pricing! No hidden costs, Replyco's pricing is simple and transparent. Book the package that suits your current needs. Find out more about user-based pricing on our website.

Replyco has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Replyco supports the following languages:

English, German

Replyco supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Replyco integrates with the following applications:

Aircall, BigCommerce, Gmail, Instagram, Katana, Linnworks, Magento Marketplace, Rithum, Shopify, Telegram, Twitter/X, Veeqo, WISH, WooCommerce, billbee

Replyco offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Replyco.