Replyco

About Replyco
Replyco is an all-in-one customer service tool that integrates with channels including eBay, Amazon and Shopify, centralizing messages and helping ecommerce businesses to improve response rates. Features include ticket management, live chat widget, automated message organization, auto-responders, message auto-assignment and priority settings.
Replyco allows users to respond to messages quickly with email templates, providing one-click access to order information, and processing eBay returns and refunds. The system provides detailed reporting so performance can be monitored.
Key features include:
Multiple sales channel support
In-app access to customer, order and product details
SLA management
Automated responses
Automated routing with rules and filters
Auto-translate
Intuitive user interface for easier organisation, including folders and tags
Create templated responses for frequent questions
Performance tracking and reporting
Team management approach
Deliver fast and personal customer support to shoppers across all your eCommerce stores in hours, not days.
Unlimited tickets, users and integrations included with all plans. Your first 7 days are on us!
Key benefits of Replyco
Everything you need for an improved customer service experience.
ALL YOUR MARKETPLACES IN ONE TOOL - Selling on eBay, Amazon, Shopify or any other platform? We enable multi-channel sellers to consolidate all of their customer messaging into one easy-to-use inbox. Streamlining order and customer data into one view means you have the information you need to respond quickly and accurately.
IMPROVE RESPONSE RATES WITH EMAIL TEMPLATES AND SMART AUTO-RESPONDERS - Our most popular feature set! Whether you’re responding to FAQs or sending an “Out of Office” response, our email templates coupled with auto-responder rules and customized data tags help improve response rates by 30% or more.
CLOSE MORE SALES BY MEETING CUSTOMERS WHERE THEY ARE - Shoppers want instant answers to their questions. In fact, research shows that 60% of consumers expect a response within 10 minutes of sending an inquiry. Use Replyco’s live chat and instant messaging features to drive sales and increase conversions.
EMPOWER YOUR TEAM FOR A MORE PRODUCTIVE CUSTOMER SERVICE OPERATION - Replyco’s robust set of tools are designed to help your team crush customer service goals with unlimited team access, internal notes, automated team assignments and SLA prioritization. It’s a win-win for everyone.
REPORTING THAT HELPS GROW YOUR BUSINESS - Want to know which sales channels are performing best? Need to fine-tune your customer service strategy? With Replyo’s performance reporting dashboard, you’ll gain insights about customer service agent activity, best-selling products, marketplace metrics and more.
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Reviews
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- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, even better customer service
Reviewed on 2023/07/25
They helped us centralize all our online marketplace messaging systems into one convenient tool. We...
They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us.
Pros
The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.
Cons
Some integrations we would LOVE to have are taking longer than we expected to be released.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software thats grows with the business and very cost effective
Reviewed on 2021/08/10
From the 3 options I had, I definitely chose the right one. The fact that they are a smaller...
From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles.
Pros
The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with [SENSITIVE CONTENT] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too.
Cons
ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc.
Reasons for Switching to Replyco
I called and coincidently ended up speaking to the manager of the company, who I had a great conversation with, without him having to sell me the product. He saw everything from the users point of view - not a commercial point of view. His vision was for the product to be ideal for the majority of SME's as opposed to a big corporate platform which we would pay through the nose for and us 10% of the features. It's what the market needed.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Offers a lot
Reviewed on 2021/08/05
overall is a good system, while we think its not necessarily the best for the price its well worth...
overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now.
Pros
It has a lot of functions and does what our business needs. The value is well worth it compared to the competition
Cons
it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer support - the right way!
Reviewed on 2020/07/09
Very positive. To be honest they are a breath of fresh air and I just wish all of our business...
Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!!
Pros
Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.
Love that new features are being added all of the time. [SENSITIVE CONTENT HIDDEN] is always extremely responsive to our suggestions or any bugs we flag up.
Cons
Features are being added all the time which while this is fantastic, means things can break some times which causes disruption.
Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :)
Reasons for Choosing Replyco
Lack of flexibilityReasons for Switching to Replyco
Zendesk onboarding - terrible, no communications or hand holding so gave up. eDesk is a good platform (based in Ireland). However I wasn't keen on the "per user" pricing model.Response from Replyco
Thank you so much for your kind words Steven. It makes our day that much brighter to know we've had a positive impact. We appreciate your flexibility and (and patience) as we continue to build a better Replyco.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dont know why we have not moved over sooner.
Reviewed on 2020/09/09
Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly...
Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly solved - software is nice - I love the Dark Mode! - Integration with Linnworks was very important to us - these guys have got it all sorted - amazing - well done.
Pros
Its very smooth - nothing clunky everything flows together nicely.
Cons
A few features are missing but you can add to a development list and more simple requests were put in place while we were waiting - amazing!
Replyco FAQs
Below are some frequently asked questions for Replyco.Q. What type of pricing plans does Replyco offer?
Replyco offers the following pricing plans:
- Starting from: €9.00/month
- Pricing model: Subscription
- Free Trial: Available
Replyco offers you ticket- or user-based pricing! No hidden costs, Replyco's pricing is simple and transparent. Book the package that suits your current needs. Find out more about user-based pricing on our website.
Q. Who are the typical users of Replyco?
Replyco has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Replyco support?
Replyco supports the following languages:
English, German
Q. Does Replyco support mobile devices?
Replyco supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Replyco integrate with?
Replyco integrates with the following applications:
Aircall, BigCommerce, Gmail, Instagram, Katana, Linnworks, Magento Marketplace, Rithum, Shopify, Telegram, Twitter/X, Veeqo, WISH, WooCommerce, billbee
Q. What level of support does Replyco offer?
Replyco offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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