Wolken ServiceDesk

Wolken ServiceDesk

4.0 (1)
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Cloud-based customer service management platform

About Wolken ServiceDesk

Wolken ServiceDesk is a cloud-based software designed to help businesses streamline service management, incident tracking, and change management operations. It enables employees to interact with customers and vendors, raise service requests, and automatically route tickets to appropriate agents.

Wolken ServiceDesk allows organizations to conduct audits and track changes across configuration item attributes. It offers a variety of features such as problem management, a self-service portal, data storage management, asset tracking, reporting, and more. Additionally, it lets administrators create a knowledge repository for customers, ensuring instant query resolution and collaboration across all verticals.

Wolken ServiceDesk supports integration with various third-party platforms such as Workday, Liferay, and Incorta, enabling businesses to push and pull data across systems.


Key benefits of Wolken ServiceDesk

Our unique selling point (USP) lies in our ability to provide a highly scalable and customizable platform that integrates multiple applications and services, catering to the specific needs of each organization. Wolken's solution helps businesses streamline their operations, enhance collaboration, and optimize productivity by leveraging the power of the cloud.


Images

Wolken ServiceDesk Software - Manager Dashboard
Wolken ServiceDesk Software - KB Article
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Wolken ServiceDesk Software - Manager Dashboard
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Not sure about Wolken ServiceDesk? Compare with a popular alternative

Wolken ServiceDesk

4 (1)
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Starting Price

US$30.00
US$19.04
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4 /5
(1)
Value for Money
5/5
Features
4/5
Ease of Use
5/5
Customer Support
4/5

Already have Wolken ServiceDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 1 review
Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Wolken ServiceDesk issues tracking on a single click.

Reviewed on 2021/06/30

Pros

Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.

Cons

The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.

Wolken ServiceDesk FAQs

Below are some frequently asked questions for Wolken ServiceDesk.

Wolken ServiceDesk offers the following pricing plans:

  • Starting from: US$30.00
  • Pricing model: Free Version
  • Free Trial: Available

The pricing starts from $30 Per Agent Per Month for Support Analysts

Wolken ServiceDesk has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Wolken ServiceDesk supports the following languages:

English

Wolken ServiceDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Wolken ServiceDesk has

Wolken ServiceDesk offers the following support options:

24/7 (Live rep), Chat

Related categories

See all software categories found for Wolken ServiceDesk.