Wolken ServiceDesk

About Wolken ServiceDesk
Wolken ServiceDesk is a cloud-based software designed to help businesses streamline service management, incident tracking, and change management operations. It enables employees to interact with customers and vendors, raise service requests, and automatically route tickets to appropriate agents.
Wolken ServiceDesk allows organizations to conduct audits and track changes across configuration item attributes. It offers a variety of features such as problem management, a self-service portal, data storage management, asset tracking, reporting, and more. Additionally, it lets administrators create a knowledge repository for customers, ensuring instant query resolution and collaboration across all verticals.
Wolken ServiceDesk supports integration with various third-party platforms such as Workday, Liferay, and Incorta, enabling businesses to push and pull data across systems.
Key benefits of Wolken ServiceDesk
Our unique selling point (USP) lies in our ability to provide a highly scalable and customizable platform that integrates multiple applications and services, catering to the specific needs of each organization. Wolken's solution helps businesses streamline their operations, enhance collaboration, and optimize productivity by leveraging the power of the cloud.
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Reviews
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- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Wolken ServiceDesk issues tracking on a single click.
Reviewed on 2021/06/30
Pros
Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.
Cons
The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.
Wolken ServiceDesk FAQs
Below are some frequently asked questions for Wolken ServiceDesk.Q. What type of pricing plans does Wolken ServiceDesk offer?
Wolken ServiceDesk offers the following pricing plans:
- Starting from: US$30.00
- Pricing model: Free Version
- Free Trial: Available
The pricing starts from $30 Per Agent Per Month for Support Analysts
Q. Who are the typical users of Wolken ServiceDesk?
Wolken ServiceDesk has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Wolken ServiceDesk support?
Wolken ServiceDesk supports the following languages:
English
Q. Does Wolken ServiceDesk support mobile devices?
Wolken ServiceDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Wolken ServiceDesk integrate with?
We do not have any information about what integrations Wolken ServiceDesk has
Q. What level of support does Wolken ServiceDesk offer?
Wolken ServiceDesk offers the following support options:
24/7 (Live rep), Chat
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