ManageEngine ServiceDesk Plus Overview
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster.
ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps users to improve productivity of their IT Service team and keep their end-users happy.
ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows users to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let users know the number of over-utilized or under-utilized licenses across their organization.
ServiceDesk Plus can help users maintain a complete product catalog based on product type, that lists all assets owned by their organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction surveys.
Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more.
Incident management, Problem management, Change management & CMDB has been implemented with all functionalities.
ManageEngine ServiceDesk Plus Overview
Pricing
Pricing options
Reduce IT Support Costs. Powerful Plans To Supercharge IT Support.
ManageEngine ServiceDesk Plus Features
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ManageEngine ServiceDesk Plus Reviews
ManageEngine ServiceDesk Plus Reviews
ManageEngine has Streamlined our Helpdesk!
We were previously on BMC RemedyForce and it would take me an entire day to configure a simple ticket template. It takes me mere minutes with ManageEngine. Their support staff and developers are the best in the business and I can't say enough good things about my experiences working with them.
Great ticketing system for helpdesk
This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed.
ServiceDesk Plus - Manage your Helpdesk with Ease
it has been an invaluable tool these past years to keep track of our helpdesk tickets.
Basic Helpdesk Application
Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.
The future of service Desk
Great solution to seamlessly manage tickets with reporting that is comprehensive.
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ManageEngine has Streamlined our Helpdesk!
Pros
It's easy to use and configure! Their support staff and community are absolutely incredible. They even have FREE master classes to help you learn more about how it works, and user conferences where the actual developers give you hands-on training, so you find out even more about administering it. You get a head's up about new features coming down the pipe. I just can't say enough good things about it!
Cons
The feature requests sometimes take a while to come through, but that you can put them in at all is a definite pro. They listen to their users!
Great ticketing system for helpdesk
This is a great helpdesk application for most small-to-medium companies who don't need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed.
Pros
Ease of use, setup, low resource consumption on server, built-in reporting is enough for my company, Solutions, preventative maintenance tasks, templates, email fetching, user portal, external mobile app.
Cons
Reporting isn't that user friendly, upgrades don't allow skipping of versions, not cumulative. Support isn't that good in resolving issues, so luckily we haven't had many
ServiceDesk Plus - Manage your Helpdesk with Ease
it has been an invaluable tool these past years to keep track of our helpdesk tickets.
Pros
The software is great for tracking our IT helpdesk tickets. It provides easy to configure analysis options. Another plus is the option to keep and manage a knowledgebase of common solutions.
Cons
You have to be careful when assigning tickets from the main menu. I once clicked on the wrong check box when wanting just to select the very first ticket and thereby assigned all open tickets to one technician. Took us a few minutes to get all the tickets reassigned to the correct tech.
Basic Helpdesk Application
Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.
Pros
ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.
Cons
ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.
The future of service Desk
Great solution to seamlessly manage tickets with reporting that is comprehensive.
Pros
The software is user friend and simplifies the help desk processes. It adheres to the best practice ITSM workflows. It has powerful integration capabilities with majority of data source drivers of many platforms. The reporting is suburb, graphical displays and extensive reporting capabilities. Can be deployed on cloud or on premises
Cons
Hosting on premises a bit more complicated to manage than on cloud otherwise great application to start managing help desk workflows
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ManageEngine ServiceDesk Plus Pricing
ManageEngine ServiceDesk Plus Pricing
Reduce IT Support Costs. Powerful Plans To Supercharge IT Support.
Reduce IT Support Costs. Powerful Plans To Supercharge IT Support.
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ManageEngine ServiceDesk Plus Features
ManageEngine ServiceDesk Plus Features
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Categories
Categories
Additional information for ManageEngine ServiceDesk Plus
Additional information for ManageEngine ServiceDesk Plus
Key features of ManageEngine ServiceDesk Plus
- Agent scanning
- Alerts / escalation
- Approval process control
- Archiving & retention
- Asset discovery
- Asset lifecycle management
- Asset management
- Automatic lead distribution
- Automatic notifications
- Automatic ticket dispatch
- Best practice ITSM workflows
- Business rules
- CMDB
- Categorization
- Change management
- Change order management
- Charting
- Codeless customizations
- Commenting
- Contract management
- Custom fields
- Customer history
- Customizable reporting
- Email integration
- Email notifications
- Email templates
- Employee self service
- Escalation management
- Gantt charts
- Help desk management
- Help desk reports
- IT asset tracking
- IT project management
- ITIL compatible
- Incident management
- Inventory management
- Lead assignment
- Mobile integration
- Monitoring
- Multi-channel management
- Multi-site support
- POS
- Performance support
- Powerful integrations with IT management apps
- Prioritizing
- Problem management
- Project management
- Project workflow
- Projections
- Purchase order management
- Real time reporting
- Reporting & statistics
- Rules based algorithms
- SLA management
- SMS integration
- Scheduled reporting
- Self service portal
- Service catalog
- Smart automation
- Software asset management
- Software license management
- Software management
- Surveys & feedback
- Third party integration
- Timer
- Timesheets
- Trouble ticketing
- Workflow management
Benefits
ManageEngine ServiceDesk Plus FAQs
ManageEngine ServiceDesk Plus FAQs
Below are some frequently asked questions for ManageEngine ServiceDesk Plus.
Q. What type of pricing plans does ManageEngine ServiceDesk Plus offer?
ManageEngine ServiceDesk Plus offers the following pricing plans:
Starting from: US$495,00/year
Pricing model: One Time License, Subscription
Free Trial: Available
Reduce IT Support Costs. Powerful Plans To Supercharge IT Support.
Q. What are the main features of ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus offers the following features:
- Agent scanning
- Alerts / escalation
- Approval process control
- Archiving & retention
- Asset discovery
- Asset lifecycle management
- Asset management
- Automatic lead distribution
- Automatic notifications
- Automatic ticket dispatch
- Best practice ITSM workflows
- Business rules
- CMDB
- Categorization
- Change management
- Change order management
- Charting
- Codeless customizations
- Commenting
- Contract management
- Custom fields
- Customer history
- Customizable reporting
- Email integration
- Email notifications
- Email templates
- Employee self service
- Escalation management
- Gantt charts
- Help desk management
- Help desk reports
- IT asset tracking
- IT project management
- ITIL compatible
- Incident management
- Inventory management
- Lead assignment
- Mobile integration
- Monitoring
- Multi-channel management
- Multi-site support
- POS
- Performance support
- Powerful integrations with IT management apps
- Prioritizing
- Problem management
- Project management
- Project workflow
- Projections
- Purchase order management
- Real time reporting
- Reporting & statistics
- Rules based algorithms
- SLA management
- SMS integration
- Scheduled reporting
- Self service portal
- Service catalog
- Smart automation
- Software asset management
- Software license management
- Software management
- Surveys & feedback
- Third party integration
- Timer
- Timesheets
- Trouble ticketing
- Workflow management
Q. Who are the typical users of ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does ManageEngine ServiceDesk Plus support?
ManageEngine ServiceDesk Plus supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Q. What type of pricing plans does ManageEngine ServiceDesk Plus offer?
ManageEngine ServiceDesk Plus has the following pricing plans:
One Time License, Subscription
Q. Does ManageEngine ServiceDesk Plus support mobile devices?
ManageEngine ServiceDesk Plus supports the following devices:
Android, iPhone, iPad
Q. What other apps does ManageEngine ServiceDesk Plus integrate with?
ManageEngine ServiceDesk Plus integrates with the following applications:
Applications Manager, CloudMonix, ComAround Knowledge, Help Desk Migration, ManageEngine Desktop Central, ManageEngine OpManager, Zoho Analytics, Zoho Assist, Zoho Cliq, xMatters
Q. What level of support does ManageEngine ServiceDesk Plus offer?
ManageEngine ServiceDesk Plus offers the following support options:
FAQs, Online Support, Forum, Phone Support
We were previously on BMC RemedyForce and it would take me an entire day to configure a simple ticket template. It takes me mere minutes with ManageEngine. Their support staff and developers are the best in the business and I can't say enough good things about my experiences working with them.