Opendock
About Opendock
Opendock is a cloud-based dock scheduling system. It allows carriers, brokers, and dispatchers to book, update, and cancel warehouse dock appointments. It also serves as a communication platform for the supply chain and offers features such as single sign-on, PO updates, quick booking, and more. A warehouse must be registered within the system for carriers to book appointments, and warehouse users can use Opendock to receive bookings, view appointments across multiple locations, and send reminders to reduce no-shows.
Key benefits of Opendock
Reduce Labor Costs:
Free up warehouse staff with less inbound calls and e-mails by letting carriers schedule online.
Lower Freight Costs:
Decrease detention fees with appointments and reduce rates by making it easier for drivers to pickup and deliver.
Improve Visibility:
Manage your warehouse with real-time status updates and dock appointment data that can be shared across the enterprise.
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Reviews
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- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Opendock is a good platform for scheduling trucks.
Reviewed on 2025/02/04
We were satisfied with Opendock. It worked as advertised and was overall easy to use.
We were satisfied with Opendock. It worked as advertised and was overall easy to use.
Pros
Dispatchers can schedule appointments using our Opendock calendar.
Cons
Couldn't get run a good shipping report.
- Industry: Plastics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pretty much the perfect dock scheduling system!
Reviewed on 2024/08/29
I have been extremely satisfied with our implementation of Opendock for our company. There really...
I have been extremely satisfied with our implementation of Opendock for our company. There really isn't much more to say than I have already said, it has been a game changer for our department, almost as much as hiring more staff.
Pros
The ease of scheduling appointments for us and for outside carriers is perfect. I can even get some of my older, more computer illiterate customers to book with little issue. Being able to upload and save files for each appointment is great and had enabled my department to cut down on paper documents and waste less paper and toner, plus finding the documents is as easy as going back to the date or searching with a keyword.
Cons
The only con we have faced is with uploading documents. You have to upload everything at once and then you can't upload more without deleting what is there and reuploading everything. I was able to bring this up with Opendock and they said they plan to update this feature, so hopefully that will be coming in the near future.
Alternatives Considered
GoRampReasons for Switching to Opendock
Had all the features we wanted without any upcharges. I liked that Opendock is based in the US for support issues and timezones.- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Opendock appointment logs
Reviewed on 2025/01/21
It wasn't a bad experience. Opendock just needs to add sections where you can add much needed...
It wasn't a bad experience. Opendock just needs to add sections where you can add much needed information.
Pros
It was easy to maneuver around in. Learning how to use it was easy as well.
Cons
You couldn't capture actually loading times. It only captured the time of arrival and departure.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience
Reviewed on 2024/08/30
It's great using on a daily basis and allows us to know what trucks are coming and all of the...
It's great using on a daily basis and allows us to know what trucks are coming and all of the information needed.
Pros
Freedom of scheduling and it allows us know what trucks are inbound.
Cons
Nothing it suits us very well. we used a different scheduler in the past but this one works best for us.
- Industry: Food Production
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Good and bad
Reviewed on 2024/08/29
Not bad. It allows tracking but there's to many hands that can Change at any time .
Not bad. It allows tracking but there's to many hands that can Change at any time .
Pros
There are many tools in here that are valuable and the date that provided is amazing.
Cons
it allows to others to track as well and change times with out notice
Alternatives Considered
STONE MLMReasons for Switching to Opendock
pricing< as well as scheduling. we will continue to produceOpendock FAQs
Below are some frequently asked questions for Opendock.Q. What type of pricing plans does Opendock offer?
Opendock offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Free for carriers, brokers, and dispatchers. Contact a seller to learn more.
Q. Who are the typical users of Opendock?
Opendock has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Opendock support?
Opendock supports the following languages:
English
Q. Does Opendock support mobile devices?
Opendock supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Opendock integrate with?
We do not have any information about what integrations Opendock has
Q. What level of support does Opendock offer?
Opendock offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Opendock.
Third Party Logistics (3PL) Software
