StarChapter

Member-Friendly Association & Membership Management Software

4,3 /5 (426 reviews) Write a Review!

StarChapter Overview

What is StarChapter?

StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.

StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.

We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.

Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.

StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.

StarChapter Overview

Pricing

Starting from
US$44,00/month

Pricing options

Free Trial
Subscription
Value for money

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).


StarChapter Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

StarChapter video StarChapter video StarChapter video StarChapter screenshot: StarChapter screenshot: StarChapter screenshot: StarChapter screenshot: StarChapter screenshot:

StarChapter Reviews

StarChapter Reviews

Overall rating
4,3
/
5
Excellent
217

Very good
143

Average
56

Poor
9

Terrible
1

Value for Money
4,3
Features
3,9
Ease of Use
3,9
Customer Support
4,5
85% recommended this app
Pearl F.

Outstanding comprehensive association management system

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.


Betsy L.

Great association management system!

We now have ONE platform that we use for all our needs. We have ONE list to manage with all our member info. It's a turnkey system, and has made things much easier for a board that changes every two years. We're very happy with StarChapter!


Lori P.

Great Platform

I was working on 2 systems in the past and I love this integrated platform!!


Alisha P.

Small Texas Association

There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.


Verified Reviewer

Membership management software that covers all bases!

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.


Pearl F.

Outstanding comprehensive association management system

Reviewed on 2016/01/21
Review Source: GetApp

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Betsy L.
Industry: Nonprofit Organization Management
Company size: Self Employed

Great association management system!

Used Daily for 6-12 months
Reviewed on 2020/08/04
Review Source: Capterra

We now have ONE platform that we use for all our needs. We have ONE list to manage with all our member info. It's a turnkey system, and has made things much easier for a board that changes every two years. We're very happy with StarChapter!

Pros

This checks all the boxes for us. We needed a platform that let us send comms to our members, manage our membership list (including sending invoices for renewals and new members), manage event registrations, post news articles, allow our members (and non-members for a fee) to post job openings, and more...and this fit the bill! It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful. We're very happy with our switch, and now all our data is managed in one place - which was the ultimate problem we set out to solve with our previous website.

Cons

There are a few little nuances we've discovered, such as not being able to use multi-byte characters (emojis, etc) in subject lines of comms and not being able to export ALL comm data (must be exported individually). I think the biggest thing that could stand to be improved is the comm data - you can get open rate, but that's pretty much it. You can't see what links are clicked on the most, or other data that other email-specific platforms offer. That said, it wasn't a deal-breaker for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lori P.
Industry: Human Resources
Company size: 201-500 Employees

Great Platform

Used Daily for 1+ year
Reviewed on 2020/08/18
Review Source: Capterra

I was working on 2 systems in the past and I love this integrated platform!!

Pros

We had a home grown system for 15+ years. We decided we needed to update the look and it make it an all in one system for sign ups, membership, events, etc. We looked at many different products and found Star Chapter best met our needs.

Cons

I am learning new things all the time and am sure . I wish there was someone to talk to in a quicker manner. Since we joined all questions are in writing and can take at least 2 days to get an answer and often times there are follow ups so even longer. I find the videos and help questions helpful but my only complaint would be more customer service employees.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Alisha P.
Industry: Medical Practice
Company size: 2-10 Employees

Small Texas Association

Used Daily for 1-5 months
Reviewed on 2016/12/22
Review Source: Capterra

There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.

Pros

The email communicating system.

Cons

The mismatch of options on the front end, individual profile end, and admin end of the site.
The inability to set standard views for daily use (defaults for individual members)
The complicated way the profile editor is displayed.
The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Verified Reviewer
Industry: Religious Institutions
Company size: 2-10 Employees

Membership management software that covers all bases!

Used Weekly for 1-5 months
Reviewed on 2020/08/13
Review Source: Capterra

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

Pros

StarChapter set everything up
The training they provided was comprehensive
The support is excellent. I had a few questions and received a response back within hours or even minutes.
Once you get the hang of how it works, it is easy to make changes
The price is incredible! We are a very small non-profit with a limited budget.
Our users love the software. The admins really like the back end and the information it provides.
Our members love the website and how easy it is to renew membership, sign up for classes and events.

Cons

Reporting is a little weak:
I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.)
I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,9/10
Based on 426 user ratings
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StarChapter Pricing

StarChapter Pricing

Starting from
US$44,00/month
Free Trial
Subscription
Value for money

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).

Value for Money
4,3/5
Based on 426 user ratings
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StarChapter Features

StarChapter Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3,9/5
Based on 426 user ratings
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Categories

Additional information for StarChapter

Additional information for StarChapter

Key features of StarChapter

  • Contact Database
  • Design Layouts
  • Email Templates
  • Financial Management
  • Import Membership Data
  • Invoices
  • Manage Member and Non-member Data
  • Membership directory
  • Payment and eCommerce
  • Secure Login
  • Send newsletters and surveys
  • Sponsors & Ad Management
  • Track attendance
  • Website and Content Management

Benefits

Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.

StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.

Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.

StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.

StarChapter FAQs

StarChapter FAQs

Below are some frequently asked questions for StarChapter.

Q. What type of pricing plans does StarChapter offer?

StarChapter offers the following pricing plans:

Starting from: US$44,00/month

Pricing model: Subscription

Free Trial: Not Available

StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).

Q. What are the main features of StarChapter?

StarChapter offers the following features:

  • Contact Database
  • Design Layouts
  • Email Templates
  • Financial Management
  • Import Membership Data
  • Invoices
  • Manage Member and Non-member Data
  • Membership directory
  • Payment and eCommerce
  • Secure Login
  • Send newsletters and surveys
  • Sponsors & Ad Management
  • Track attendance
  • Website and Content Management

Q. Who are the typical users of StarChapter?

StarChapter has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does StarChapter support?

StarChapter supports the following languages:

English

Q. What type of pricing plans does StarChapter offer?

StarChapter has the following pricing plans:

Subscription

Q. Does StarChapter support mobile devices?

We do not have any information about what devices StarChapter supports

Q. What other apps does StarChapter integrate with?

StarChapter integrates with the following applications:

PayPal

Q. What level of support does StarChapter offer?

StarChapter offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials