StarChapter
About StarChapter
StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.
StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.
We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.
Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.
StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.
Key benefits of StarChapter
Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.
StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.
Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.
StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.
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Reviews
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- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service, Price and Functionality
Reviewed on 2021/07/06
Pros
I've used StarChapter for more than 10 years. The platform is very user-friendly and customer service is top notch. The knowledge base is thorough and easy to navigate.
Cons
When membership dues are variable based on size, the platform isn't intuitive. Flat dues work great!
Alternatives Considered
YourMembershipReasons for Choosing StarChapter
We switched because we needed an actual member directory and event registration.Reasons for Switching to StarChapter
We never received a response from the other provider.Response from Star Chapter
Wow thank you for being a long time StarChapter user and for taking the time to share your experience, we really appreciate your feedback.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Florida FBINAA Review
Reviewed on 2024/04/05
I am generally happy with the product, but I think there is always room for improvement. As the...
I am generally happy with the product, but I think there is always room for improvement. As the author [sensitive content hidden] says, the enemy of great is good.
Pros
I like the "one stop shop" features of managing our organization.
Cons
The product is mostly intuitive, but the webpage design and management features could be improved and simplified. The biggest thing that I think StarChapter can improve upon is the customer/technical service access. Talking to a real person the day of the issue is paramount to modern organizations, and I would suggest investing in the human capital to accomplish better customer or technical support.
Response from Star Chapter
Thank you for taking the time to share your feedback.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Every Platform Has Its Flaws
Reviewed on 2023/11/30
Pros
The website generally looks good and membership management is fairly seamless.
Cons
Payment is confusing for members, and we frequently overlook attendees because it is an unclear process. Reconciling payments on the back end is a mess, forcing someone to check multiple spots to determine what was included in a deposit.
Response from Star Chapter
Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team and we will schedule that for you.
- Industry: Mechanical or Industrial Engineering
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ASPE BC Chapter StarChapter Reviews
Reviewed on 2024/04/03
Good days and bad days. There are still a lot things to learn. Knowledge based learning is good. ...
Good days and bad days. There are still a lot things to learn. Knowledge based learning is good. Unfortunately time is a big thing when we all do the job as a volunteer.
Pros
Set up the meeting and the registration for the meeting. Check up the statistic of the use of the website.
Cons
Unfortunately Board member changes every year and new members needs training.
An annual introductory training sessions would help.
Response from Star Chapter
Thank you for taking the time to share your feedback. If you need additional training, please reach out to our team it is included in your subscription and we will schedule that for you.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
An alright platform, but could be more effective
Reviewed on 2023/12/04
Pros
The platform has good features and customizability.
Cons
If you aren't familiar with working with websites, then you'll have trouble with email formatting and webpage management. The help guides are somewhat useful and so is customer support, but it's not intuitive. I wish there were more integrations so that we could connect Google calendar or Zoom.
Response from Star Chapter
Thank you for taking the time to share your experience, we appreciate your feedback.
StarChapter FAQs
Below are some frequently asked questions for StarChapter.Q. What type of pricing plans does StarChapter offer?
StarChapter offers the following pricing plans:
- Starting from: US$58.00/month
- Pricing model: Subscription
- Free Trial: Not Available
StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization.
Q. Who are the typical users of StarChapter?
StarChapter has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does StarChapter support?
StarChapter supports the following languages:
English
Q. Does StarChapter support mobile devices?
StarChapter supports the following devices:
Q. What other apps does StarChapter integrate with?
We do not have any information about what integrations StarChapter has
Q. What level of support does StarChapter offer?
StarChapter offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for StarChapter.
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