Salon / Spa Account Manager

About Salon / Spa Account Manager
Milano Salon & Spa Software is a cloud-based and on-premise platform that helps businesses manage appointments, create schedules, track referrals, and send reminders to customers via text or email notifications.
The application enables owners to maintain a customer database, create profiles, and track client history. Businesses can streamline transactions at the point of sale and monitor both retail and professional inventory. Team members can create, run, and track marketing campaigns and offer loyalty programs to enhance customer relationships.
Supervisors can gain insights into profits and revenue earned via the generated reports. Other features offered by Milano Salon & Spa Software are resource booking, form management, facial and body charting, and more.
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Reviews
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- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've used Milano software in school and once you wrap your head around it, its' a great...
Reviewed on 2018/03/13
All the benefits you would anticipate from a CRM.
All the benefits you would anticipate from a CRM.
Pros
I like that it offers everything you need in a customer relations management program. The interface could be a little bit more user friendly or aesthetically pleasing but that's just my input.
Cons
Program lacks colour or anything that draws you in, it gets the job one but it's not the easiest or most well done layout for a program.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Monthly report on Salon Spa
Reviewed on 2023/11/30
Pros
The monthly report is easy to understand.
Cons
There are too many steps to process a transaction.

- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Milano was software my company ended up moving away from.
Reviewed on 2020/02/21
Milano did the job, but it didn't do it in the best way the software could have, which caused extra...
Milano did the job, but it didn't do it in the best way the software could have, which caused extra work for my staff, and myself.
Pros
They had all the basic features needed in a booking and POS software like reports, client profiles, sales, and booking systems.
Cons
I had a litany of bad experiences with the software that caused me to eventually take my company somewhere else for business, such as:
- Slow software performance
- Slow response times regarding customer support
- Promises of feature development and advancement that were never delivered
- Exorbitant pricing for basic features like multi-locational support
- Dated GUI that wasn't the most user-friendly
- The software would constantly go down and stop working making payments with clients difficult as well as awkward situations when the salons were busy and clients were left standing around when they wanted to pay and leave
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great program, has lots of reports available for individual staff and team reports
Reviewed on 2018/03/06
Pros
I like most that it is easy to schedule an appointment, add new guests and check out guests. It's easy to do your day end cash balance with this program
Cons
I like the least that it needs some upgrading with the text message confirmation and emarketing, it also freezes on occasion
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing
Reviewed on 2020/02/09
Used this software for 13+ years, it has never let us down
Used this software for 13+ years, it has never let us down
Pros
This system has EVERYTHING you could need to run a salon, from clients info, reports, emails, customer service, bookings.
Cons
The only downfall to this system is that it isn't free
Salon / Spa Account Manager FAQs
Below are some frequently asked questions for Salon / Spa Account Manager.Q. What type of pricing plans does Salon / Spa Account Manager offer?
Salon / Spa Account Manager offers the following pricing plans:
- Free Trial: Available
Please contact Milano Software for pricing details.
Q. Who are the typical users of Salon / Spa Account Manager?
Salon / Spa Account Manager has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salon / Spa Account Manager support?
We do not have any information about what languages Salon / Spa Account Manager supports
Q. Does Salon / Spa Account Manager support mobile devices?
Salon / Spa Account Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salon / Spa Account Manager integrate with?
Salon / Spa Account Manager integrates with the following applications:
Global Payments Integrated, Shift4, Worldpay
Q. What level of support does Salon / Spa Account Manager offer?
Salon / Spa Account Manager offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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