---
description: Learn how Engagely can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Engagely Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Engagely](/software/2052298/engagely)

# Engagely

Canonical: https://www.getapp.za.com/software/2052298/engagely

> engagely.ai helps automate Customer Engagement with its next-level smart solutions and services to deliver amazing customer experience across 35+ enterprise channels and 120+ global languages. 

Present in 10+ Countries I Trusted by 150+ Global Customers I Serving 10+ Industries
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Engagely

\* Better Lead Generation- 
engagely.ai’s Conversational AI Bots help businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales team instantly with its CRM integration. It lets businesses engage potential customers proactively, answer FAQs effectively, and recommend products to increase conversions dramatically. 

\* Improved Revenue
engagely.ai helps increase online sales \& revenue by providing personalized customer experiences to help customers find the exact product they need. Leveraging engagely‘s powerful ML-powered recommendation engine can help seamlessly upsell and cross-sell to the customers. Thus improving the revenue drastically. 

\* Reduced Operational Cost
engagely.ai‘s ML engine enables it to train itself on the go, thereby saving training time and cost significantly. engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chatbots.

\* Better Productivity
engagely can save customer support agents' time by handling routine and repetitive queries so that the agents can focus on more crucial and complex issues. engagely's Chatbot works as the first runner and filter the FAQs and pass the baton to the human agent if and when required. Thus giving enough time to the agents to do more meaningful and high-quality work.

\* Improved NPS \& CSAT
engagely lets businesses transform the customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages. It helps respond to the customers in seconds, with high accuracy. All of this leads to better customer satisfaction, thus improving brand’s NPS and CSAT.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Engagely

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese
- **Available Countries**: India, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Service Analytics
- Customizable Branding
- Dashboard

## Integrations (7 total)

- Alexa
- Google Analytics 360
- Messenger
- Telegram
- Twilio
- Twitter/X
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)
- [Employee Engagement Software](https://www.getapp.za.com/directory/715/employee-engagement/software)
- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)
- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Kenyt AI Agents](https://www.getapp.za.com/software/2063686/kenytai) — 4.5/5 (67 reviews)
2. [yellow.ai](https://www.getapp.za.com/software/2038707/yellow-messenger) — 4.5/5 (37 reviews)
3. [Birdeye](https://www.getapp.za.com/software/112535/birdeye) — 4.7/5 (702 reviews)
4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Freshchat](https://www.getapp.za.com/software/106095/freshchat) — 4.1/5 (115 reviews)

## Reviews

### "Effective Customer Engagement and Support" — 5.0/5

> **Gurmohan** | *02 February 2022* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: 1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company
2) The platform is flexible and multi-channel which allows ease of integration with our software
3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy
> 
> **Cons**: 1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand.
2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again,
> 
> Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership

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### "Engagely’s Chatbot is a quantum leap, uncomplicating the chatbot implementation into a DIY Project." — 4.0/5

> **Satakshi Anchal** | *26 November 2021* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: The DIY platform to enhance, develop and train the bot in new journeys.
> 
> **Cons**: No sandbox or test environment to test the journey implementation and functionality.

-----

### "Whatsapp bot" — 3.0/5

> **tasnim** | *13 January 2022* | Accounting | Recommendation rating: 3.0/10
> 
> **Pros**: The ease to provide 24\*7 service without human intervention. Its a automatic source of data and document collection for us.
> 
> **Cons**: constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times.
> 
> We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing.
Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention.

-----

### "Engagely is the best solution" — 5.0/5

> **Ghanshyam** | *02 February 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good.
> 
> **Cons**: All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily.
> 
> All Good.

-----

### "An omnichannel Customer Engagement Solution for Businesses" — 4.0/5

> **Anushua** | *01 February 2022* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: An apt business solution which is:
Easy to Use
Easy to Customize
Diverse
> 
> **Cons**: The software in itself is good but the response time of the team handling the clients' accounts can be improved.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2052298/engagely)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/engagely/> |
| en-AE | <https://www.getapp.ae/software/2052298/engagely> |
| en-AU | <https://www.getapp.com.au/software/2052298/engagely> |
| en-CA | <https://www.getapp.ca/software/2052298/engagely> |
| en-GB | <https://www.getapp.co.uk/software/2052298/engagely> |
| en-IE | <https://www.getapp.ie/software/2052298/engagely> |
| en-NZ | <https://www.getapp.co.nz/software/2052298/engagely> |
| en-SG | <https://www.getapp.sg/software/2052298/engagely> |
| en-ZA | <https://www.getapp.za.com/software/2052298/engagely> |

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