About ID.me

Identity touches all sectors of the economy. But revealing the information that identifies us can be risky. At ID.me, we’ve changed this paradigm.

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


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ID.me

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Pricing Options

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Features

18
1

Integrations

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Ease of Use

4.0 (28)
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Value for Money

4.0 (28)
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Customer Service

4.1 (28)
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Reviews

Overall rating

4.2 /5
(28)
Value for Money
4/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support
4.1/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 28
Dr David M
Dr David M
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ID.me Verification for Customer Discount

Reviewed on 2022/06/22

From initial contact and negotiations through implementation and post launch maintenance, the staff...

From initial contact and negotiations through implementation and post launch maintenance, the staff has been very kind and on demand ready to answer any questions we have and work with our internal teams quickly to address any needs that we have.

Pros

Ease of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers.

Cons

No cons whatsoever to date and we've been using ID.me for 2+ years

Response from ID.me

Thank you so much David. You are an incredible partner to work with. We appreciate how you always come to the table open to new ideas and excited about ways to grow the partnership. Looking forward to our continued success. -Kristin

Tina
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy for EPCS

Reviewed on 2022/02/15

Great people, great support, great company.

Great people, great support, great company.

Pros

ID.me has been continuously improving their product and it is far superior to the previous solution we had. I highly recommend ID.me.

Cons

Sometimes users think they are finished setting up their account and they are not. They don't see the continue button. I hear this is soon to be fixed.

Response from ID.me

Thank you so much, Tina! I've enjoyed getting to work with you and experience your enthusiasm for identity proofing and wonderful suggestions to keep the process simple for providers. -Jessica

Reynolds
Reynolds
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Risky SPAM Practices

Reviewed on 2024/07/11

Pros

It, at least, does provide identity verification services

Cons

In an attempt to monetize its other services, ID.me sends unsolicited marketing emails about services not enrolled in, and thinly justifies them as "transactional", although they contain no actual account update information, no unsubscribe option, and have clearly marketing focus titles like "Take control of your data with ID.me"

Dimple
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service

Reviewed on 2022/01/19

Overall, a positive experience.

Overall, a positive experience.

Pros

The ease that users are able to get their identity verified, is efficient and allows for them to be on-boarded quickly.

Cons

The only complaint we have seen is with Yubikeys, there is an additional step required to login.

Response from ID.me

Thank you, Dimple! Your seamless integration allows for your prescribers to easily send e-prescriptions, within compliance. We appreciate your commitment to combating fraud and for ensuring a frictionless end user experience. -Jessica

David
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Instant Verification System

Reviewed on 2022/01/13

Outstanding. I highly recommend ID.me to you.

Outstanding. I highly recommend ID.me to you.

Pros

ID.me is a great instant verification system. It plugs right into Shopify and is very easy to set-up. Plus website visitors know it so they feel comfortable using it.

Cons

I don't have any cons to share about ID.me

Response from ID.me

Thank you so much David! We love being able to work with you and allow your organization to offer discounts without fear of fraud and abuse.

-Kristin

Showing 5 reviews of 28 Read all reviews

ID.me FAQs

Below are some frequently asked questions for ID.me.

ID.me offers the following pricing plans:

  • Free Trial: Not Available

Please contact ID.me for pricing details.

ID.me has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ID.me supports the following languages:

English, Hindi, Japanese, Korean, Spanish, Thai, Traditional Chinese, Vietnamese

ID.me supports the following devices:

We do not have any information about what integrations ID.me has

ID.me offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base

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