ID.me

About ID.me
Identity touches all sectors of the economy. But revealing the information that identifies us can be risky. At ID.me, we’ve changed this paradigm.
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ID.me Verification for Customer Discount
Reviewed on 2022/06/22
From initial contact and negotiations through implementation and post launch maintenance, the staff...
From initial contact and negotiations through implementation and post launch maintenance, the staff has been very kind and on demand ready to answer any questions we have and work with our internal teams quickly to address any needs that we have.
Pros
Ease of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers.
Cons
No cons whatsoever to date and we've been using ID.me for 2+ years
Response from ID.me
Thank you so much David. You are an incredible partner to work with. We appreciate how you always come to the table open to new ideas and excited about ways to grow the partnership. Looking forward to our continued success. -Kristin
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy for EPCS
Reviewed on 2022/02/15
Great people, great support, great company.
Great people, great support, great company.
Pros
ID.me has been continuously improving their product and it is far superior to the previous solution we had. I highly recommend ID.me.
Cons
Sometimes users think they are finished setting up their account and they are not. They don't see the continue button. I hear this is soon to be fixed.
Response from ID.me
Thank you so much, Tina! I've enjoyed getting to work with you and experience your enthusiasm for identity proofing and wonderful suggestions to keep the process simple for providers. -Jessica

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Risky SPAM Practices
Reviewed on 2024/07/11
Pros
It, at least, does provide identity verification services
Cons
In an attempt to monetize its other services, ID.me sends unsolicited marketing emails about services not enrolled in, and thinly justifies them as "transactional", although they contain no actual account update information, no unsubscribe option, and have clearly marketing focus titles like "Take control of your data with ID.me"
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service
Reviewed on 2022/01/19
Overall, a positive experience.
Overall, a positive experience.
Pros
The ease that users are able to get their identity verified, is efficient and allows for them to be on-boarded quickly.
Cons
The only complaint we have seen is with Yubikeys, there is an additional step required to login.
Response from ID.me
Thank you, Dimple! Your seamless integration allows for your prescribers to easily send e-prescriptions, within compliance. We appreciate your commitment to combating fraud and for ensuring a frictionless end user experience. -Jessica
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Instant Verification System
Reviewed on 2022/01/13
Outstanding. I highly recommend ID.me to you.
Outstanding. I highly recommend ID.me to you.
Pros
ID.me is a great instant verification system. It plugs right into Shopify and is very easy to set-up. Plus website visitors know it so they feel comfortable using it.
Cons
I don't have any cons to share about ID.me
Response from ID.me
Thank you so much David! We love being able to work with you and allow your organization to offer discounts without fear of fraud and abuse.
-Kristin
ID.me FAQs
Below are some frequently asked questions for ID.me.Q. What type of pricing plans does ID.me offer?
ID.me offers the following pricing plans:
- Free Trial: Not Available
Please contact ID.me for pricing details.
Q. Who are the typical users of ID.me?
ID.me has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ID.me support?
ID.me supports the following languages:
English, Hindi, Japanese, Korean, Spanish, Thai, Traditional Chinese, Vietnamese
Q. Does ID.me support mobile devices?
ID.me supports the following devices:
Q. What other apps does ID.me integrate with?
We do not have any information about what integrations ID.me has
Q. What level of support does ID.me offer?
ID.me offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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