About Anywhere365

Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

Managers can prioritize messages and connect with customers through Microsoft Teams, WhatsApp, Skype, and various social networking sites. Anywhere365 enables call center professionals to generate reports using data mining techniques on a unified interface. Supervisors can also integrate the system with Bullhorn ATS to capture and display candidates’ information.

Other features of Anywhere365 include round-robin, serial hunting, interaction history, simultaneous ring, caller ID, and chatbot.


Images

Anywhere365 Software - Anywhere365 ServiceNow attendant console
Anywhere365 Software - Anywhere365 MS Teams attendant console
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Anywhere365 Software - Anywhere365 ServiceNow attendant console
Anywhere365 Software - Anywhere365 MS Teams attendant console

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Anywhere365

4,3 (99)
VS.
Highly reviewed

Starting Price

US$10 000,00
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

12
143

Integrations

3
33

Ease of Use

4,2 (99)
4,3 (583)

Value for Money

4,1 (99)
4,2 (583)

Customer Service

4,2 (99)
4,2 (583)
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Reviews

Overall rating

4,3 /5
(99)
Value for Money
4,1/5
Features
4,1/5
Ease of Use
4,2/5
Customer Support
4,2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 99
Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for Communication

Reviewed on 2020/08/18

Pros

Its so easy to reach out to someone via chat and to call. Messages are linked to email, so you can go back and find the conversations again. The notifications are subtle and not too distracting but also its hard to miss and forget about a message. Caller ID is great, and love that you can add photos within the organization.

Cons

Sometimes when I would forward my calls to my cell the call wouldn't go through.

Nolan
Overall rating
  • Industry: Retail
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Anywhere365 for skype business reveiw

Reviewed on 2021/07/13

This software is primarily used to connect with my teams, with customers and with clients. While I...

This software is primarily used to connect with my teams, with customers and with clients. While I do not interact with customers in my role, having this service is great when we want to have face-to-face client meetings that can easily be added to your Outlook calendar.

Pros

I really appreciate how simple it is t use Anywhere365 for Skype Business to conduct business presentations to clients, and to receive presentations from regarding product assortment from vendors. The video quality is very good and clear, and I enjoy the ability edit messages after then have been sent.

Cons

My least favourite feature about Anywhere 365 is that you can't archive messages. Another feature that could be better is the amount of time it takes to dial in to a video call, even when my wifi connection is at full bars.

Ashley
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Expensive, low Quality, and Hard to Launch

Reviewed on 2021/04/20

The business problems that I was trying to fix was face to face interaction and communication....

The business problems that I was trying to fix was face to face interaction and communication. However, this was deemed unmanageable and hard to accomplish with Skype.

Pros

It worked, when I really needed it to.. But, with so many other free options I ended up going with someone else with a better connection.

Cons

Integration with existing software was difficult, high costs, and low quality imaging. I also could never log on correctly, with all my information, it did not work well with Google email and passwords.

Tami
Overall rating
  • Industry: Consumer Services
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Anywhere365 for skype business reveiw

Reviewed on 2021/05/21

As I said above, my main utilization as within customer care, and i love the case manegemnt feature...

As I said above, my main utilization as within customer care, and i love the case manegemnt feature that helps keep your client organization organized. I find it very useful to use with my team as well since we were a remote team scattered all throughout the US, and we can't just walk over to someones desk to talk about a previous customer.

Pros

I previously worked in the customer care sector, and skype365 was such a great tool for our team. We already used various Microsoft tools for our daily business, so having 365 integrated into Teams and the the programs we would utilize was a great benefit.
My favourite feature was being able to see the call history at a glance. The line that was dialed in on, the department and rep the person spoke to, who & where they were transferred to along with a timeline of minutes and seconds of each action/transfer.
The transfer feature is also amazing! Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.

Cons

This is probabaly more user error than an actual flaw with the software, but I had a difficult time navigating between the different tabs when i had multipel tabs open. I wish it was possible to colourcode the tabs to help stay organized.

Pradeep
Overall rating
  • Industry: Financial Services
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Skype Business Review

Reviewed on 2021/04/21

When our workforce switched to virtual office because of pandemic, all our team members started...

When our workforce switched to virtual office because of pandemic, all our team members started using Skype extensively. It has enabled us to ensure productivity and collaboration remains the same and we are able to deliver the client requirements. Skype is more of an enabler and a productivity tool for our organization

Pros

Most users are used to Skype interface and the IDE maintains the same look and feel. This provides a quick learning curve for most users. File sharing and screen sharing is extremely easy and quick, this enables collaboration. Quality of audio and video during the calls is excellent and many of my team members mention the same.

Cons

inability to add large number of participants to group meetings. while on group chats, file sharing can cause problems - for example, not all members are able to view the file etc. recent chats sometimes dont appear and it gets hard to search for information from those texts.

Showing 5 reviews of 99 Read all reviews

Anywhere365 FAQs

Below are some frequently asked questions for Anywhere365.

Anywhere365 offers the following pricing plans:

  • Starting from: US$10 000,00
  • Free Trial: Not Available

Anywhere365 has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

We do not have any information about what languages Anywhere365 supports

Anywhere365 supports the following devices:

Android (Mobile)

Anywhere365 integrates with the following applications:

Dynamics 365, Microsoft Teams, ServiceNow

Anywhere365 offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

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