8x8 Work

Integrated contact center, voice, chat, video, and APIs

About 8x8 Work

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.


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8x8 Work Software - meetings on multiple devices
8x8 Work Software - Centralized Admin Console
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8x8 Work video
8x8 Work Software - meetings on multiple devices
8x8 Work Software - Centralized Admin Console

Not sure about 8x8 Work? Compare with a popular alternative

8x8 Work

4,0 (271)
VS.
Highly reviewed

Starting Price

US$24,00
month
US$27,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

94
96

Integrations

13
6

Ease of Use

4,0 (271)
4,5 (660)

Value for Money

3,9 (271)
4,4 (660)

Customer Service

3,6 (271)
4,6 (660)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,0 /5
(271)
Value for Money
3,9/5
Features
4,1/5
Ease of Use
4,0/5
Customer Support
3,6/5

Already have 8x8 Work?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 271
Anthony "Tony"
Anthony "Tony"
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best VoIP

Reviewed on 2016/12/10

We have started a landscape and hardscape business in Houston recently. Just a small family owned...

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Swapnil
Swapnil
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to set up and easy to use VOIP phone system

Reviewed on 2018/01/16

Modernized our 8-year-old phone systems. Easy to use for the young crowd.

Modernized our 8-year-old phone systems. Easy to use for the young crowd.

Pros

1. Ease of setup of physical phones in the office
2. Cloud management and cloud access with adequate permissions to everyone
3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email.
4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC.
5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed.

Cons

1. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts.

2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company.

Travis
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

8x8’s technology is mediocre, the call quality poor, and it is significantly priced

Reviewed on 2019/01/25

Pros

I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term.

Cons

Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away!

Jono
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the Most Stable VOIP Systems

Reviewed on 2023/12/13

Pros

They have all the necessary functions used for our business

Cons

Some of the staff members needs a longer time to adapt to the 8x8 system

Response from 8X8

We are incredibly grateful that you took the time to leave us a 5-star review. Your review means a lot to us. Thank you for choosing 8x8!

Dallas
Dallas
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

8x8 works great for an ip phone client

Reviewed on 2020/03/06

Works well to manage and make calls from my computer, nice that I can connect it to my actual...

Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on.

Pros

I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too.

Cons

I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk.

Showing 5 reviews of 271 Read all reviews

8x8 Work FAQs

Below are some frequently asked questions for 8x8 Work.

8x8 Work offers the following pricing plans:

  • Starting from: US$24,00/month
  • Pricing model: Subscription
  • Free Trial: Available

8x8 Work has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

8x8 Work supports the following languages:

English

8x8 Work supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

8x8 Work integrates with the following applications:

Copper, Freshdesk, Gmail, Google Calendar, Google Chrome, HubSpot CRM, Microsoft Outlook, Microsoft Teams, NetSuite CRM, Salesforce Foundation, ServiceNow, Slack, Zendesk Suite

8x8 Work offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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