8x8 Work

4.0 (300)
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Integrated contact center, voice, chat, video, and APIs

About 8x8 Work

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.


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8x8 Work Software - meetings on multiple devices
8x8 Work Software - Centralized Admin Console
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8x8 Work video
8x8 Work Software - meetings on multiple devices
8x8 Work Software - Centralized Admin Console

Not sure about 8x8 Work? Compare with a popular alternative

Starting Price

US$24.00
month
US$20.99
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

94
48

Integrations

11
No integrations found

Ease of Use

4.0 (300)
4.1 (283)

Value for Money

3.9 (300)
3.8 (283)

Customer Service

3.7 (300)
3.9 (283)
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Reviews

Overall rating

4.0 /5
(300)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support
3.7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 300
Anthony "Tony"
Anthony "Tony"
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best VoIP

Reviewed on 2016/12/10

We have started a landscape and hardscape business in Houston recently. Just a small family owned...

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Ralph
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product - wouldn't want to be without it.

Reviewed on 2021/12/23

In general, I have been very happy with 8x8, and would not want to be without it.

In general, I have been very happy with 8x8, and would not want to be without it.

Pros

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Cons

Nothing comes to mind; I have no suggestions.

Reasons for Choosing 8x8 Work

Call recording is included with 8x8.

Reasons for Switching to 8x8 Work

Again, ease of use, simple administration, and free call recording.

Response from 8X8

Thank you so much for taking the time to leave us a 5-star review.

Travis
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

8x8’s technology is mediocre, the call quality poor, and it is significantly priced

Reviewed on 2019/01/25

Pros

I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term.

Cons

Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away!

Rick
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Came for price, staying for features

Reviewed on 2024/08/16

From my first contact with 8x8 I was helped to understand the product and its benefits. Once I...

From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). I got our automated attendant going well and added a PLT headset I purchased online, but had trouble setting up the fax. 8x8 help jumped in and coached me to complete the setup.

Pros

Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort.

Cons

I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call.

Response from 8X8

Hi Rick, we appreciate your feedback. We are pleased you are satisfied with 8x8 and you have received help when needed.

Aaron
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Happy with Service

Reviewed on 2020/07/07

Very easy migration and porting of numbers from other previous providers.

Very easy migration and porting of numbers from other previous providers.

Pros

Very easy to use, their app is phenomenal. Pricing can't be beat. Easy set up guide to re-provision our existing phones to 8x8.

Cons

None that I have found in the six plus months since we've made the switch over to 8x8. Couldn't be happier!

Showing 5 reviews of 300 Read all reviews

8x8 Work FAQs

Below are some frequently asked questions for 8x8 Work.

8x8 Work offers the following pricing plans:

  • Starting from: US$24.00/month
  • Pricing model: Subscription
  • Free Trial: Available

8x8 Work has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

8x8 Work supports the following languages:

English

8x8 Work supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

8x8 Work integrates with the following applications:

Copper, Freshdesk, Gmail, Google Calendar, Google Chrome, HubSpot CRM, Microsoft Outlook, Microsoft Teams, ServiceNow, Slack, Zendesk Suite

8x8 Work offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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