Feedbackly
About Feedbackly
Feedbackly is an all-in-one feedback tool that turns feedback into sales automatically through the entire customer journey. Create customizable surveys or use ready-made survey templates. Publish surveys simultaneously on any sales/communication channel and let the feedback gather for you automatically.
Analyze the responses in the industry-leading dashboard and in the customer journey specialized analytics tool. To make taking action on feedback simple, set up automated notifications that let you know when you need to fix problems or when is the moment to upsell.
PS! Feedbackly is a CXM provider on the market enabling Emotional Experience measurement. Furthermore, it shows which emotions drive sales.
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Reviews
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- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great platform for collecting customer and employee feedback
Reviewed on 2021/12/03
Pros
Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.
Cons
The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.
Response from Feedbackly
Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at [email protected] with any further suggestions or thoughts.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer feedback collection made easy
Reviewed on 2018/12/13
Pros
Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool.
You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet.
You can collect feedback from multiple channels including text, email, website, and more.
It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).
Cons
Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.
Response from Feedbackly
Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use and great to have.
Reviewed on 2018/03/16
more insight into customer info
more insight into customer info
Pros
Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best Exprience
Reviewed on 2018/05/08
Pros
Compare as a single pane;
Find a new software;
good looking;
review optimized;
good choice;
UI stylish;
Cons
not bad but directory of software should goes update and dynamical, categorization should better;
Thanks
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Normal Experience
Reviewed on 2018/05/10
really its a very good solution it helps me to get a very good visibility about the different...
really its a very good solution it helps me to get a very good visibility about the different software solution
Pros
Quality of search it allow me to find more information and get a good feedback and that is very helpful to me especially when i meet with me customers
Cons
Response time : for me it take a long time to show me what i need i tried it from different devices but always the same status
Feedbackly FAQs
Below are some frequently asked questions for Feedbackly.Q. What type of pricing plans does Feedbackly offer?
Feedbackly offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Feedbackly software pricing is based on the feedback amount you're gathering. The billing period can be monthly or annual. Welcome to try out Feedbackly for free with a free trial!
Q. Who are the typical users of Feedbackly?
Feedbackly has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Feedbackly support?
Feedbackly supports the following languages:
English, Finnish, Spanish
Q. Does Feedbackly support mobile devices?
Feedbackly supports the following devices:
Q. What other apps does Feedbackly integrate with?
Feedbackly integrates with the following applications:
Adobe Commerce, HubSpot CRM, HubSpot Marketing Hub, Luzmo, Mailchimp, Salesforce Platform, Shopify, WordPress
Q. What level of support does Feedbackly offer?
Feedbackly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Feedbackly.
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