vWork

Job scheduling & dispatch software for field teams.

4,4 /5 (18 reviews) Write a Review!

vWork Overview

What is vWork?

vWork software is job scheduling and dispatch software for field workers, that makes your team more efficient and improves your customer experience. You allocate jobs more efficiently, your field workers know where and when each job is scheduled in an easy- to-use app and your customers are kept informed every step of the way. From market leading route optimization, to repeating jobs automation and health and safety modules, our advanced job scheduling platform allows your team to be more efficient.

vWork Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

Try vWork free for 14 days - no credit card needed. vWork's Business edition costs $49 per user per month.


vWork Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

vWork-mobile-application
vWork-messaging
vWork-schedule
vWork-jobs-screen
vWork-map
vWork video vWork screenshot: vWork-mobile-application vWork screenshot: vWork-messaging vWork screenshot: vWork-schedule vWork screenshot: vWork-jobs-screen vWork screenshot: vWork-map

vWork Reviews

vWork Reviews

Overall rating
4,4
/
5
Excellent
8

Very good
10

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,2
Ease of Use
4,5
Customer Support
4,6
100% recommended this app
Stuart M.

Reliable software that performs well, A+++

It was the easiest software for our company to use based on past experiences with other similar software.


Scott M.

I use this product for approximately 80 in my team. I find it hugely valuable and simple to...

The software frees up resources and adds value. I found it paid for itself very quickly through better time keeping and great utilisation of the team.


Verified Reviewer

good app


Tony D.

I use VWorks most days to manage our bookings.

Being across the company we all get to use/share tips and improve on best practises.

It is a good system for managing our bookings.


Murray C.

Would be the best service management software I have come across.

We have been able to automate a lot of the delivery allocation process and provide a high level of service to our customer base. It saves us time every day by not having to manually sort our delivery schedule into order, and being able to see clearly when the trucks go is great.


Stuart M.
Industry: Retail
Company size: 1 001-5 000 Employees

Reliable software that performs well, A+++

Used Daily for 2+ years
Reviewed on 2018/06/26
Review Source: Capterra

It was the easiest software for our company to use based on past experiences with other similar software.

Pros

I really love the clean, easy-to-use interface and how everything is laid out in a logical format. It's easy to get your head around right from the start and very easy to customise, too.

Cons

Occasionally if you're in a rush to fill something out and accidentally miss something you can't proceed until you've "fixed" what you missed. It'd be helpful if it made it more obvious what information you're missing and give you a quick option to fix it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott M.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

I use this product for approximately 80 in my team. I find it hugely valuable and simple to use.

Used Daily for 2+ years
Reviewed on 2018/06/22
Review Source: Capterra

The software frees up resources and adds value. I found it paid for itself very quickly through better time keeping and great utilisation of the team.

Pros

The schedule / grant chart is an excellent tool to organise you Team.

You gain an excellent appreciation for the current state of operations. Who has finish, who is starting a job and what step they are up to.

By linking to each job and worker through the app you transform your operation with electronic collection of valuable information.

Customers can also raise there own jobs through the customer portal.

The team are actively developing the solution and updates and improvements occur regularly.

Support is first class.

Cons

I would love the software to also track assets beside workers.

You can do this if you make the worker the asset.

But ideally the team need to add this as an option.

I know they are actively considering this for the future.

I'd also love to see the text alerts have greater customisation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Company size: 11-50 Employees

good app

Used Other for 1-5 months
Reviewed on 2018/04/09
Review Source: Capterra

Pros

Useful for its purpose. get all the information and required functionality for what is build for. Good app.

Cons

Not used extensively so I do not find any shortcomings for the app. I need to use more find the least interested features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Tony D.

I use VWorks most days to manage our bookings.

Used Daily for 2+ years
Reviewed on 2018/06/19
Review Source: Capterra

Being across the company we all get to use/share tips and improve on best practises.

It is a good system for managing our bookings.

Pros

Its a good way to see what Jobs have been booked for me. I can also make bookings for other staff and view their Calendars in our region

Cons

It can take a few minutes to get a booking made. (waiting for Invoice to integrate and inputting their Job Details)

A customer will walk-in and ask if they can setup their devices at the end of their purchase. At that moment I have the time free for this customer. Presently I cant make a place holder and then add the customer/invoice details after their sale), There have been problems where a subsequent booking is made for the same time.

When looking up a cutomers history I can see their job codes. It would be useful to have all the Job Notes showing so we can see all notes in a glance to quickly gather their relevant history. Particularly when this might be a repeat issue or ongoing training.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Murray C.
Industry: Utilities
Company size: 11-50 Employees

Would be the best service management software I have come across.

Used Daily for 2+ years
Reviewed on 2018/06/21
Review Source: Capterra

We have been able to automate a lot of the delivery allocation process and provide a high level of service to our customer base. It saves us time every day by not having to manually sort our delivery schedule into order, and being able to see clearly when the trucks go is great.

Pros

The system is very reliable and easy to use. When we do have an issue the backup support is first rate, fast and efficient. By using vWork we have been able to engage more with our Customer and with this provide a superior service to that offer and achieved by our competitors. Our customers enjoy the additional interaction with us and this is all down to vWork and its ability to give us the tools required to help us grow our business. I wish vWork had been available many years ago when I was struggling with bits of paper.

Cons

Hard to come up with a negative on vWork - it just works and works well. Nope, sorry - I can't do it - I can't think of anything that I do not like enough to comment on.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 18 user ratings
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vWork Pricing

vWork Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

Try vWork free for 14 days - no credit card needed. vWork's Business edition costs $49 per user per month.

Try vWork free for 14 days - no credit card needed. vWork's Business edition costs $49 per user per month.

Value for Money
4,7/5
Based on 18 user ratings
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vWork Features

vWork Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 18 user ratings
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Categories

Additional information for vWork

Additional information for vWork

Key features of vWork

  • Billing & Invoicing
  • Client Portal
  • Custom Job Templates
  • Custom Reports, one off or repeating
  • Customised alerts
  • Free In-App messaging
  • Group workers, jobs, skills
  • Import/Export Data
  • Job Management
  • Job Status updates
  • Job Tracking
  • Order Tracking
  • Project Templates
  • QR, Barcode scanning
  • Real Time Monitoring Map
  • Real time job updates and alerts
  • Role-Based Permissions
  • Salesforce, Xero, Quickbooks, TomTom
  • Timesheet Management
  • Worker replay and route planning

Benefits

vWork software brings a powerful scheduling hub for dispatchers together with an app for field workers. This combination, including the seamless communication between them, means that both dispatchers and field workers can work efficiently and productively - on each and every job.

You can schedule large volumes of jobs or jobs with complex workflows quickly with intuitive and easy-to-use software. Set repeating jobs in advance and customized templated workflows make it easy to dispatch jobs and for field workers to complete the jobs with 100% accuracy.

Use the map view to know exactly where your field workers are, as well as jobs and equipment for efficient job scheduling. Easily add or change the workflow as you win different types of business. vWork software scales easily to schedule thousands of jobs each month.

vWork's health and safety module means that field workers must acknowledge risks, record new risks and report accidents.

With mature code and an advanced API, its easy to integrate with existing systems.

Working on the move is easy for field workers as they can accept and complete jobs using the iOS and Android apps.

vWork FAQs

vWork FAQs

Below are some frequently asked questions for vWork.

Q. What type of pricing plans does vWork offer?

vWork offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

Try vWork free for 14 days - no credit card needed. vWork's Business edition costs $49 per user per month.

Q. What are the main features of vWork?

vWork offers the following features:

  • Billing & Invoicing
  • Client Portal
  • Custom Job Templates
  • Custom Reports, one off or repeating
  • Customised alerts
  • Free In-App messaging
  • Group workers, jobs, skills
  • Import/Export Data
  • Job Management
  • Job Status updates
  • Job Tracking
  • Order Tracking
  • Project Templates
  • QR, Barcode scanning
  • Real Time Monitoring Map
  • Real time job updates and alerts
  • Role-Based Permissions
  • Salesforce, Xero, Quickbooks, TomTom
  • Timesheet Management
  • Worker replay and route planning

Q. Who are the typical users of vWork?

vWork has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does vWork support?

vWork supports the following languages:

English

Q. What type of pricing plans does vWork offer?

vWork has the following pricing plans:

Subscription

Q. Does vWork support mobile devices?

vWork supports the following devices:

Android, iPhone, iPad

Q. What other apps does vWork integrate with?

vWork integrates with the following applications:

Google Maps, Mobi2Go, QuickBooks Online, QuickBooks Online Advanced, Salesforce Marketing Cloud, Xero, Xero

Q. What level of support does vWork offer?

vWork offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials