Momence

Software for managing live events and on-demand experiences.

About Momence

Momence is a ticketing platform for events and content. Users can sell tickets or access rights to live events, on-demand video, courses, and digital content. The software integrates with third-party apps and provides appropriate access controls. Tools to monetize access rights for in-person events, like education courses and conferences, are also provided. To create hybrid experiences, users can combine live and in-person events. A video library function is included on-demand content, and the platform integrates with other virtual event software, including Zoom.

For bookings, users can choose from different purchase options before signing up. Registrations are automated upon first purchases, and upselling options are available to facilitate more revenue or subscriptions. The look and feel of registration pages are fully configurable, and custom fields can be added as needed. Momence software also includes data analytics, CRM capabilities, SMS functions, and email marketing tools.


Images

Momence Software - Momence Dashboard - create live events, on-demand video libraries, memberships and subscriptions
Momence Software - Sell tickets and collect payments with event pages
Momence Software - Create an on-demand video library
Momence Software - One-line-of-code plugin that integrates with your website in seconds
Momence Software - Live event schedule plug-in
View 5 more
Momence Software - Momence Dashboard - create live events, on-demand video libraries, memberships and subscriptions
Momence Software - Sell tickets and collect payments with event pages
Momence Software - Create an on-demand video library
Momence Software - One-line-of-code plugin that integrates with your website in seconds
Momence Software - Live event schedule plug-in

Not sure about Momence? Compare with a popular alternative

Momence

4,5 (55)
VS.

Starting Price

No pricing found
A$109,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

114
91

Integrations

6
12

Ease of Use

4,3 (55)
4,5 (51)

Value for Money

4,4 (55)
4,6 (51)

Customer Service

4,5 (55)
4,8 (51)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,5 /5
(55)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,5/5

Already have Momence?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 55
Kari
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Be careful when using Momence

Reviewed on 2024/03/25

Pros

Momence is a great tool for running your yoga studio or fitness facility. The interface is easy to use and it was easy for clients to book their classes.

Cons

Be very careful about the content you are uploading to Momence. When I signed up for their video on demand service, they never communicated to me that I could not redownload my content. Due to limited space, I deleted my original recordings (mostly classes recorded from Zoom). When I left Momence, I wanted to take that content back. They told me it “wasn’t possible”. I’ve never put content on a platform that didn’t allow me to download that piece of content. They snidely told me they “weren’t a cloud service”. I feel like they stole my intellectual property. Be careful if you’re using their on-demand to save EVERYTHING.

Jason
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great system appointment and health based features have some ways to go, and data migration...

Reviewed on 2024/02/17

I think Momence is a great tool, I think the team is great overall, and they are very attentive to...

I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement.

Pros

I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future.

Cons

The biggest draw back for me was the data migration. I'm utterly disappointed that
1) they did not disclose how limited there import approach was, in fact it was the opposite
2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it
3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data)
4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards.

Alternatives Considered

ABC Glofox, Vagaro, Mindbody, Fresha and WellnessLiving

Reasons for Choosing Momence

Better clinics was too limited overall and had a lot of bugs. it wasn't mobile friendly, didn't have gift card or membership features, had no online store capability, no customer app or portal so ended up with multiple duplicates, no staff app and had a very limited design. Also features didn't improve frequently enough to warrant staying with them. The team is great though, very supportive they just had a very small team to customer base and the app wasn't evolving fast enough.

Switched From

Better Clinics

Reasons for Switching to Momence

It seems like Momence was the best mix of usability, accessibility, flexibility, support, and transparency in pricing. It also hit on all the main features that we wanted and the administration of it was less complex than others, while the interface and feature set was more well rounded overall. Also the overall reviews leaned in Momence favour when it came to overall satisfaction with the provider itself.
Sara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Monumental Waste of Time

Reviewed on 2022/03/28

One month after launch I requested to cancel my 12 month subscription which I paid up front - I...

One month after launch I requested to cancel my 12 month subscription which I paid up front - I was told I could request a refund at any time - and while they agreed to refund me, it's been nearly 7 weeks and while I continue to have issues with the software I have had no funds at all returned to me. I have had more issues in less than 3 months than I ever did in 4 years with my previous software. The product did not perform or provide as I was told it would and it's been a huge waste of my time and energy. Particularly disappointed with the lack of customer service.

Pros

The only positive was the ease of SMS usage. I have nothing positive to say otherwise.

Cons

I was sold this software as an all in one solution, and while we had demos and I had access to a limited free version in the lead up to launch, it was only when we went live I was able to see the limited functionality of the on-demand and course library - which was essentially a step down from the previous product I used. Additionally, the transition was anything but smooth, all of our memberships were moved over, however these all had issues such as being cancelled for no reason but still allowing bookings for classes or double charging members. As an administrator and business owner I have been locked out TWICE in the space of 6 weeks - both times for a period of more than 72 hours. I had to escalate the issue myself to get it resolved.

Alternatives Considered

WellnessLiving

Reasons for Choosing Momence

I was looking for an all in one platform for on-demand and studio bookings that had more features than were available in Punchpass, such as drop-in options for courses. I was using Namastream for on-demand and Punchpass for the studio. I also liked the branding customisation too.

Switched From

Punchpass

Reasons for Switching to Momence

There were several well-known studios using Momence so I thought it would be a robust product to use.
Angelica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless Business Enhancement with Momence

Reviewed on 2023/11/21

I can't speak highly enough about Momence and the transformative impact it has had on our business...

I can't speak highly enough about Momence and the transformative impact it has had on our business operations. The leads functionality has streamlined our lead management process, providing an intuitive and efficient way to capture, organise, and convert leads seamlessly.

The integration of Momence Sequences has been a game-changer in our customer experience strategy. It has allowed us to create and implement personalised, automated campaigns that have significantly enhanced our engagement with clients. The ability to create visually appealing email campaigns from a single platform has had significant cost and time savings.

The support from the Momence team has been exceptional. Their responsiveness and commitment to customer success make them a standout partner. Sometimes it feels like they are reading our minds - we often think of a feature/enhancement only to have it realised the next day! Momence has become an indispensable tool in our business toolkit, and we're excited about the continued growth and innovation it brings to our operations.

Pros

I love the simplicity of Momence. There are no complicated interfaces - everything makes sense and is easy to set up and use. Momence has thought of almost everything you need to run a successful studio and has brought it together in one platform. This means there is no need for complicated 3rd party links to CRM tools or leads management software or a seperate video hosting platform for on-demand classes/courses. Momence puts you in total control of your client journey from prospect to member.

Cons

I think Momence can do better in terms of client education. While I can find most of what I am looking for, sometimes the explanations are not overly detailed or don't have a business use case. This could be because they are continually innovating and improving their product. I can envision a "Momence Academy" with step by step guides of all the features and how they can benefit your business. I'm sure it's on the roadmap!

Alternatives Considered

ClubWorx and ABC Glofox

Reasons for Choosing Momence

Mindbody was getting very expensive and their support was lacking. We wanted a more agile streamlined product at a lower price point.

Switched From

Mindbody

Reasons for Switching to Momence

Momence had the functionality we wanted and a team that was responsive to what we needed as a business. They really took the time to understand our needs and made some of our feature requests a reality.
Rachael
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yoga Studio Booking Software

Reviewed on 2023/11/17

Our overall experience has been postitive and I am looking forward to using even more of the...

Our overall experience has been postitive and I am looking forward to using even more of the features and functionality.

Pros

I love all the features and fucntionality! Especially the integrated CRM that includes texting, email and staff reminders. The ability to create automated marketing sequences. The On Demand Video Library and easy livestream Zoom integration. The customized permissions that you can assign to teachers and staff. The review management funtion, leads integration, live chat support, marketing support and their mobile app. Momence was one of the only studio software that had everything we needed!

Cons

The on boarding was a bit of a challenge. We had some issues with the transferring of data from our previous software and a couple bumps in the road on transition day. The software takes awhile to learn and is not as intuitive or user friendly as I would like for set-up and ease of use, but now that I'm more familiar and comfortable using it, I am very happy we made the switch.

Alternatives Considered

fitDEGREE and Walla

Reasons for Choosing Momence

We loved the simplicity, price and ease of use with Punchpass but they did not offer texting or the ability to create any marketing automations.

Switched From

Punchpass

Reasons for Switching to Momence

Walla was more expensive and at the time did not have their full marketing suite rolled out. FitDegree did not offer the option to have an On Demand Video Library
Showing 5 reviews of 55 Read all reviews

Momence FAQs

Below are some frequently asked questions for Momence.

Momence offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

We offer four pricing tiers - Momence Light - Free plan - Access to all features except SMS messaging + 5% transaction fee per ticket. Momence Basic - $20/mo - Access to all features + SMS messaging + 1% transaction fee per ticket. Momence Pro - $60/mo - Access to all features + SMS messaging + zero transaction fees. Momence Custom - Custom Pricing - Access to all features + SMS messaging + zero transaction fees.

Momence has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Momence supports the following languages:

English

Momence supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Momence integrates with the following applications:

Shopify, Squarespace, Stripe, Webflow, Wix, WordPress

Momence offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Momence.