Momence
About Momence
Momence is a ticketing platform for events and content. Users can sell tickets or access rights to live events, on-demand video, courses, and digital content. The software integrates with third-party apps and provides appropriate access controls. Tools to monetize access rights for in-person events, like education courses and conferences, are also provided. To create hybrid experiences, users can combine live and in-person events. A video library function is included on-demand content, and the platform integrates with other virtual event software, including Zoom.
For bookings, users can choose from different purchase options before signing up. Registrations are automated upon first purchases, and upselling options are available to facilitate more revenue or subscriptions. The look and feel of registration pages are fully configurable, and custom fields can be added as needed. Momence software also includes data analytics, CRM capabilities, SMS functions, and email marketing tools.
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Growing, developing company
Reviewed on 2024/12/18
It is worth it if you're paying for it, but it became much more difficult to find value in it in...
It is worth it if you're paying for it, but it became much more difficult to find value in it in the basic plan
Pros
I love that they are actively developing it and constantly have new features available
Cons
I recently had to downgrade due to change in my studio. What they promised me a few months ago ended up being incorrect by the time of my downgrade to the basic plan
Alternatives Considered
MindbodyReasons for Choosing Momence
Tula kept raising the prices and Momence promised locked in pricesReasons for Switching to Momence
Mindbody was way overpriced compared to momence- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Momence - A good health/wellness scheduling system!
Reviewed on 2024/10/28
Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling ,...
Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business
Pros
Extremely easy to use from the administrative side
Cons
Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't do it! Stay clear of Momence!
Reviewed on 2024/12/10
Stay clear as a small business! I've been trying to cancel my business account since October and...
Stay clear as a small business! I've been trying to cancel my business account since October and was charged again today. I will now have to begin disputing charges on my credit card. There is no way to remove payment information, and when someone rarely responds to my request to cancel my business account, it is all talk and no action.
Pros
There isn't much to like. Although they were very responsive when I set up my business nearly two years ago, it was all downhill from there.
Cons
There is a lack of support and customer service. There is no easy way to cancel a business account. I've been trying to get someone to cancel my account for two months. In the meantime, I keep getting charged monthly, and I'm no longer using it.
Reasons for Switching to Momence
Price. I was given a deal since I'm using a bit differently than intended.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Momence would be great if they actually started listening to their customers
Reviewed on 2024/11/16
Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten...
Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten worse for us bc they no longer offer phone support - so getting ahold of someone who can actually help usually means emailing the co-founder, who will reply with brief non-answers that basically translate to : yes we hear you, no we don't care.
Pros
clean interface is pretty much the only thing that's a pro, and the cons monumentally outweigh any pros. If you're considering momence, please for your time/sanity/wallets sake... DONT SIGN A CONTRACT WITH THEM
Cons
i hate how clunky and non-custmizable the embeddable widget is - momence does not care that their widget isn't mobile friendly. I also HATE they force you to give them a backlink from your website to momence.com improving their SEO - we pay you $300 go buy your own backlinks don't force us to promote your product.
The review generation sucks you can't customize the messaging or sequences sent for reviews so good luck getting your clients to leave reviews from the "automation" momence provides
The CRM is even worse. They allow you to create custom fields for data you collect in your FB ads, but they DO NOT allow you to create custom fields in your email or SMS messaging - imagine how infuriating it is for us for example - we have a massage studio and when people respond to our ads they give us a prefered appt time - we have to MANUALLY reply to each one bc momence doesn't have features CRMS from 5 years ago have.
Yes i've reached out to their team about this numerous times and from the bottom all the way to the co-founders, they have brushed off the suggestion.
Oh - lead management? you're forced to manage leads in small batches - of course they provided a CSV IMPORT feature but no CSV export feature (probably bc they want to make it as difficult as possible for customers to leave)
But bc of the limitations of their CRM today their support suggested the only way i can get to that data is to manually export data (since the lead management panel only shows a limited number of fields the task of exporting a months worth of leads so we can actually contact them the way we want to? that will literally take hours and hours and hours)
Which btw, if you like chat support from overseas by people who are still learning english, you will LOVE momence.
If you expect competent support from people who know and understand their own product? Yeah keep looking, momence aint it.
Alternatives Considered
VagaroReasons for Switching to Momence
initially their management and sales appeared very accessible and promised they'd be there for us when we needed help. management answers emails but they are rarely HELPFUL - that makes all the difference- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lots of features, great service
Reviewed on 2024/08/19
Pros
I chose momence because their features include sliding scale pricing, payment plans, and integrations with all our studio partners. Their customer service has been really great and responsive.
Cons
It's a bit pricier than some other options, but for our 20 person studio it offers the perfect amount of features which have made our students stickier.
Alternatives Considered
ABC GlofoxReasons for Choosing Momence
There was a migration to a newer dashboard that caused a lot of bugs that would result in problems like classes appearing twice, classes disappearing, and new classes being added without consent. We needed a more reliable system and better customer support.Switched From
ArketaReasons for Switching to Momence
Price was more comfortable than some other platformsMomence FAQs
Below are some frequently asked questions for Momence.Q. What type of pricing plans does Momence offer?
Momence offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
We offer four pricing tiers - Momence Light - Free plan - Access to all features except SMS messaging + 5% transaction fee per ticket. Momence Basic - $20/mo - Access to all features + SMS messaging + 1% transaction fee per ticket. Momence Pro - $60/mo - Access to all features + SMS messaging + zero transaction fees. Momence Custom - Custom Pricing - Access to all features + SMS messaging + zero transaction fees.
Q. Who are the typical users of Momence?
Momence has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Momence support?
Momence supports the following languages:
English
Q. Does Momence support mobile devices?
Momence supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Momence integrate with?
Momence integrates with the following applications:
Shopify, Squarespace, Stripe, Webflow, Wix, WordPress
Q. What level of support does Momence offer?
Momence offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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