About TriNet

TriNet is a human resources management solution designed to help businesses in education, finance, life sciences, retail, technology, manufacturing, and other industries manage payroll, compliance, taxes, benefits, and more. The platform enables organizations to streamline the entire recruitment lifecycle, from hiring to onboarding and performance management.

TriNet enables enterprises to view and manage payroll and benefits data and time-off requests via a unified portal. Administrators can view pay information and update personnel profiles, employees can also use a self-service portal to edit W-4s, enroll in benefits, request leaves, and update direct deposit information. It also offers other features such as third-party integrations, workforce analytics, customizable dashboards, and more.


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TriNet Software - TriNet expenses reports
TriNet Software - TriNet reconciled reports

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

3,8 /5
(41)
Value for Money
2,8/5
Features
3,8/5
Ease of Use
3,7/5
Customer Support
3,2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 41
Calvin
Calvin
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One stop shop for most things HR

Reviewed on 2019/12/20

Highly positive. There is some variability when it comes to customer service, some reps are either...

Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

Pros

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Alternatives Considered

Gusto and ADP Workforce Now

Reasons for Choosing TriNet

Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us.

Switched From

Gusto

Reasons for Switching to TriNet

As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed.
Phil
Phil
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great PEO and outsourced HR solution for small businesses

Reviewed on 2021/11/11

Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the...

Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.

Pros

TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

Cons

TriNet is expensive and the support we received for our company 401(k) plan was not good.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing TriNet

More overall features and value than our previous provider despite the increase in cost.

Switched From

Gusto

Reasons for Switching to TriNet

More features and overall value than the competition.
Josh
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Trinet is a scam

Reviewed on 2023/10/25

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next...

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.

Pros

Over five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices.

Cons

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.

Tom
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Annual price increases of over 10%. Hidden charges

Reviewed on 2024/01/25

Will not use again. Shopping for a new provider

Will not use again. Shopping for a new provider

Pros

Product is a commodity so I don’t think they do anything better than anyone else.

Cons

Hidden charges. Exorbitant annual increases.

Sally
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Product is not bad; customer service is pretty bad

Reviewed on 2021/03/04

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup...

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well.
Customer service is definitely their weakness, and they have a lot of room for improvement there.

Pros

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

Cons

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

Showing 5 reviews of 41 Read all reviews

TriNet FAQs

Below are some frequently asked questions for TriNet.

TriNet offers the following pricing plans:

  • Free Trial: Not Available

Please contact TriNet Group for pricing details.

TriNet has the following typical customers:

11–50, 51–200, 201–500, 501–1 000

TriNet supports the following languages:

English

TriNet supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations TriNet has

TriNet offers the following support options:

24/7 (Live rep), Chat

Related categories

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