Hello Customer

About Hello Customer
Hello Customer: the AI-powered Voice of Customer platform to collect, centralize and analyze feedback, prioritize actions and confidently take business-critical decisions.
-AI analysis with the highest precision and deepest level of detail, out of the box and in real-time.
-Launch your feedback program in weeks, not months
-Get actionable insights in no time
-Enrich and segment your feedback data
Discover how we help brands like Bridgestone, Holland & Barrett and TotalEnergies prioritize the right CX projects.
Key benefits of Hello Customer
- We integrate with your CRM, ticketing- , UX- & many other tools.
- Industry-leading accuracy and depth of analysis
- Community-trained AI engine: insights from day one
- Fast implementation & easy to use
- Surveys & analysis available in all EU languages
- GDPR & ISO27001 compliant. EU Servers.
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Reviews
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- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good way to get customer feedback
Reviewed on 2019/04/18
It helped me know my customers well.
It helped me know my customers well.
Pros
A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.
Cons
I think this is really a great to reach and know your customers but, the company should increase its popularity.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
important tool to work on customer centricity
Reviewed on 2023/01/20
Great tooling but even more important the great support and the possibility to discuss business...
Great tooling but even more important the great support and the possibility to discuss business challenges
Pros
Easy to use also on integration level, interesting customer insights
Cons
less performant tooling for long surveys
Alternatives Considered
Medallia Experience CloudReasons for Switching to Hello Customer
Customer support and possibility to discuss challenges with the HC teamResponse from Insider Metrics
Thank you so much for your review Lieven, much appreciated! We will pass your feedback internally :)
- Industry: Events Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
feedback
Reviewed on 2019/11/14
Good collaboration, we have the impression that - although not all the problems are solved - the...
Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system.
Pros
objective way of data processing , rather than individual interpretation
Cons
The text interpretation by Isaac in the several languages could be better
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great tool with a great team
Reviewed on 2019/11/27
NPS is one of the key metrics in Mindvalley and we are always striving to improve our products,...
NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal.
Pros
Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on.
It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize.
Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products.
On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear.
We have a great working relationship with them in the past years and happy to continue this relationship
Cons
I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both.
Response from Insider Metrics
Hi Navid
Thanks for the feedback, we love working with you too! We just wanted to reach out and let you know that we've submitted your request about the Quarantine period to our Product team for them to take into consideration. Your client partner Carmen will keep you updated on whether it will be in the roadmap or not.
Thanks again!
The Hello Customer Team
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Delivers the promise.
Reviewed on 2019/11/22
The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for...
The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want.
Pros
It works as expected and delivers what it says it does.
Cons
Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul.
Response from Insider Metrics
Hi Tayfun!
Thanks a lot for your review! Happy to read that we deliver what we promise. We were well aware that filters in the reporting module weren't saved and that his was causing friction with our users.
To solve this we implemented 'Filter Sets' in our lastest November release. This new feature allows you to save the filters you've selected so you have easy access to them every time you use the analysis module. This will save you loads of time :)
We're sorry to hear that you weren't aware that we've just implemented this. Our support team will get back to you with some help articles on the Filter Sets and from a communication point of view we're going to check how we can improve the release communication for both admins and users.
Thanks again for your feedback and have a great day!
The Hello Customer team
Hello Customer FAQs
Below are some frequently asked questions for Hello Customer.Q. What type of pricing plans does Hello Customer offer?
Hello Customer offers the following pricing plans:
- Starting from: €1,800.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Please contact us directly for pricing information.
Q. Who are the typical users of Hello Customer?
Hello Customer has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hello Customer support?
Hello Customer supports the following languages:
Dutch, English, French, German, Spanish
Q. Does Hello Customer support mobile devices?
Hello Customer supports the following devices:
Q. What other apps does Hello Customer integrate with?
Hello Customer integrates with the following applications:
Freshdesk, Google Tag Manager 360, Hotjar, Pointerpro, Salesforce Platform, Snowflake, Zapier, Zendesk Suite
Q. What level of support does Hello Customer offer?
Hello Customer offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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