Hello Customer

4.3 (8)
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Customer experience management & analysis

About Hello Customer

Hello Customer: the AI-powered Voice of Customer platform to collect, centralize and analyze feedback, prioritize actions and confidently take business-critical decisions.

-AI analysis with the highest precision and deepest level of detail, out of the box and in real-time.
-Launch your feedback program in weeks, not months
-Get actionable insights in no time
-Enrich and segment your feedback data

Discover how we help brands like Bridgestone, Holland & Barrett and TotalEnergies prioritize the right CX projects.


Key benefits of Hello Customer

- We integrate with your CRM, ticketing- , UX- & many other tools.
- Industry-leading accuracy and depth of analysis
- Community-trained AI engine: insights from day one
- Fast implementation & easy to use
- Surveys & analysis available in all EU languages
- GDPR & ISO27001 compliant. EU Servers.


Images

Hello Customer Software - Email metrics
Hello Customer Software - Survey Dashboard
Hello Customer Software - Feedback Analytics Widgets & Dashboards
Hello Customer Software - Feedback Analytics Reporting
Hello Customer Software - Conversation Manager
Hello Customer Software - Key Driver Analysis & Smart filters
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Hello Customer video
Hello Customer Software - Email metrics
Hello Customer Software - Survey Dashboard
Hello Customer Software - Feedback Analytics Widgets & Dashboards
Hello Customer Software - Feedback Analytics Reporting
Hello Customer Software - Conversation Manager
Hello Customer Software - Key Driver Analysis & Smart filters

Not sure about Hello Customer? Compare with a popular alternative

Hello Customer

4.3 (8)
VS.
Highly reviewed

Starting Price

€1,800.00
month
US$5.00

Pricing Options

Free version
Free trial
Free version
Free trial

Features

91
59

Integrations

8
15

Ease of Use

4.1 (8)
4.5 (32)

Value for Money

4.3 (8)
4.3 (32)

Customer Service

4.7 (8)
4.3 (32)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.3 /5
(8)
Value for Money
4.3/5
Features
3.8/5
Ease of Use
4.1/5
Customer Support
4.7/5

Already have Hello Customer?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 8
Balwinder
Balwinder
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good way to get customer feedback

Reviewed on 2019/04/18

It helped me know my customers well.

It helped me know my customers well.

Pros

A business can grow only by understanding customer needs and feedbacks. Hello customer is a great and easy way to know your customers in better way and this definitely increases the chance to grow a business efficiently.

Cons

I think this is really a great to reach and know your customers but, the company should increase its popularity.

Lieven
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

important tool to work on customer centricity

Reviewed on 2023/01/20

Great tooling but even more important the great support and the possibility to discuss business...

Great tooling but even more important the great support and the possibility to discuss business challenges

Pros

Easy to use also on integration level, interesting customer insights

Cons

less performant tooling for long surveys

Alternatives Considered

Medallia Experience Cloud

Reasons for Switching to Hello Customer

Customer support and possibility to discuss challenges with the HC team

Response from Insider Metrics

Thank you so much for your review Lieven, much appreciated! We will pass your feedback internally :)

isabelle
Overall rating
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

feedback

Reviewed on 2019/11/14

Good collaboration, we have the impression that - although not all the problems are solved - the...

Good collaboration, we have the impression that - although not all the problems are solved - the remarks are listened to and in the short term small changes happen which make a difference in the way of using the system.

Pros

objective way of data processing , rather than individual interpretation

Cons

The text interpretation by Isaac in the several languages could be better

Navid
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great tool with a great team

Reviewed on 2019/11/27

NPS is one of the key metrics in Mindvalley and we are always striving to improve our products,...

NPS is one of the key metrics in Mindvalley and we are always striving to improve our products, services, and customer experience and Hello Customer helps us to achieve this goal.

Pros

Hello Customer brings all the NPS data of our different products in one place and helps us to understand our customers better and find out what are the things we should continue doing and what are the things that we should improve on.
It helps us to know points of improvement and create product road maps and understand what are the things that we need to prioritize.
Also, the platform helps to automatically calculate the NPS for different batches of the customers and compare different batches and program feedback and score in order to have a better overview of how a product is doing throughout the time and compared to other products.
On top of that, Hello Customer's team are very friendly and helpful in guiding and helping and response very fast and clear.
We have a great working relationship with them in the past years and happy to continue this relationship

Cons

I would like more control over the Quarantine periods (the system doesn't send multiple surveys to the same customer). In the sense that the Touchpoint can differentiate the quarantine period based on the metadata that we are sending to the platform. So if we are using the same touchpoint for programs A and B, I can set one Quarantine period. However, I would prefer that the touchpoint can differentiate these two and don't count one quarantine for both.

Response from Insider Metrics

Hi Navid

Thanks for the feedback, we love working with you too! We just wanted to reach out and let you know that we've submitted your request about the Quarantine period to our Product team for them to take into consideration. Your client partner Carmen will keep you updated on whether it will be in the roadmap or not.

Thanks again!

The Hello Customer Team

Tayfun
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Delivers the promise.

Reviewed on 2019/11/22

The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for...

The goal was to send NPS surveys, in the frequency that we'd like, with a quarantine period for customers, by uploading a custom Excel file, in multiple languages. And the product enables this, the way we want.

Pros

It works as expected and delivers what it says it does.

Cons

Reporting. It's practically useless. Where it displays information that can be used, if you need to capture this information for multiple points (in our case, different regions, divisions and markets) and if you need e.g. 10 different points (in our case, this is more) you have to update your filters 10 times by clearing all options and start filtering from scratch. Total waste of time. Expected improvements, suggestions of usage, etc. were shared 2-3 times, to 2-3 different people and these were never considered although many updates were received to the product, including a big one which looked like a complete overhaul.

Response from Insider Metrics

Hi Tayfun!

Thanks a lot for your review! Happy to read that we deliver what we promise. We were well aware that filters in the reporting module weren't saved and that his was causing friction with our users.

To solve this we implemented 'Filter Sets' in our lastest November release. This new feature allows you to save the filters you've selected so you have easy access to them every time you use the analysis module. This will save you loads of time :)

We're sorry to hear that you weren't aware that we've just implemented this. Our support team will get back to you with some help articles on the Filter Sets and from a communication point of view we're going to check how we can improve the release communication for both admins and users.

Thanks again for your feedback and have a great day!

The Hello Customer team

Showing 5 reviews of 8 Read all reviews

Hello Customer FAQs

Below are some frequently asked questions for Hello Customer.

Hello Customer offers the following pricing plans:

  • Starting from: €1,800.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact us directly for pricing information.

Hello Customer has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Hello Customer supports the following languages:

Dutch, English, French, German, Spanish

Hello Customer supports the following devices:

Hello Customer integrates with the following applications:

Freshdesk, Google Tag Manager 360, Hotjar, Pointerpro, Salesforce Platform, Snowflake, Zapier, Zendesk Suite

Hello Customer offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Hello Customer.