HiveDesk

HiveDesk

Employee time tracking and productivity monitoring software.

4.5/5 (21 reviews)

HiveDesk Overview

Recover lost revenue and save money by automatically tracking time with HiveDesk. Track time and monitor productivity through web app. HiveDesk has a simple, intuitive user interface making it super easy to use by you and your team. Build trust with clients and provide constructive feedback to employees with automatic screenshots. Reduce billing and payment errors with automatic timesheets. Get PDF and Excel reports emailed to you automatically.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, India and 4 others, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

HiveDesk Reviews

Overall rating
4.5/5
86% positive reviews
15
Excellent
3
Very good
2
Average
1
Poor
0
Terrible
Jeff S.

Perfect for Our Business

Used Daily for 1+ year
Reviewed on 2019/02/01
Review Source: Capterra

Our experience with Hivedesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of Hivedesk. We love the ease of use and simplicity of the client and interface.

Pros

It is extremely easy to use and very user friendly and intuitive. My work from home staff never have an issue with it, it has never affected our system or our operation and works quietly and reliably in the background. As the work from home manager, I find the reporting easy to generate. We don't need a complex system and Hivedesk gives us the information we need without a lot of clutter to effectively manage our remote staff.

Cons

There are only a few minor issues. One, when installing, the client itself is easy to install but you usually have to update your Java on almost every new install. Hivedesk does provide a link to update Java when needed which is nice, but it has to be done on most installs. Secondly, while there response through the intercom message system is fast and very effective, it would be nice if they had a live support or customer service number.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Crucial to managing a team of hourly remote workers.

Used Daily for 2+ years
Reviewed on 2019/01/25
Review Source: Capterra

Pros

Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue.

Cons

We have had the occasional setup issue, but this is usually resolved quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dave M.

Keeps Honest People Honest

Used Daily for 2+ years
Reviewed on 2019/02/22
Review Source: Capterra

In today's world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons hivedesk won. Plus, team loves their support. Fast and attentive.

Pros

We love hivedesk. It allows us to track peoples use and find areas of weakness. Their price level is perfect for us and we love their reporting.

Cons

The one report I want they don't have. We have a request in, but we have not gotten it. Outside of that, very impressed with solution!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew L.

Excellent Program

Used Daily for 1+ year
Reviewed on 2019/02/08
Review Source: Capterra

I often work remotely and the program allows me to easily check my employees hours for the week and address any concerns. If employees active time is low I can determine why by the screenshot feature and address with the employees any concern I have about their work product.

Pros

This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature. It has other features that allows you to check in on your employees (in house or remote), if needed.

Cons

No negative feedback. The program provides everything promised and more and is easy to navigate!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Raul D.

HiveDesk Review

Used Daily for 2+ years
Reviewed on 2019/03/05
Review Source: Capterra

Good.

Pros

Able to track remote resources, view screenshots and create timesheets in one place.

Cons

Had situations where sessions or session comments are not being logged. Although we receive support for this issue the resource still have the same issue occasionally.

We wish logged hours would be against tasks as opposed as against projects.
We wish there would be reports using tasks as opposed as projects.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

HiveDesk Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Plans start at $15 / month for 3 users. Add more users by upgrading your plan.

HiveDesk Features

  • Projections
  • Timesheets

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Commenting
  • Drag & Drop Interface
  • Gantt Charts
  • Prioritizing
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration

Additional information for HiveDesk

Key features of HiveDesk

  • Allow trusted workers to manage their own screenshots.
  • Allow workers to check-in and check-out on their projects.
  • Allow workers to generate and submit PDF time-sheets
  • Create unlimited projects or tasks for your workers.
  • Easily spot work-sessions with high rates of idle time.
  • Enable OR disable random screenshots during sessions.
  • Invite any worker to participate on any project.
  • Promote key workers to project manager status.
  • Review the screenshots & work notes left by your workers.

Benefits

Save money - Pay remote employees exactly for the hours worked
Recover lost revenue – never miss an hour when invoicing clients
Improve employee productivity – Use automatic screenshots to analyse your employees activities and help them get better
Build trust and transparency with clients
Track time for unlimited number of projects

HiveDesk FAQs

Below are some frequently asked questions for HiveDesk.

Q. What type of pricing plans does HiveDesk offer?

HiveDesk offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: Subscription

Free Trial: Available

Plans start at $15 / month for 3 users. Add more users by upgrading your plan.

Q. What are the main features of HiveDesk?

HiveDesk offers the following features:

  • Allow trusted workers to manage their own screenshots.
  • Allow workers to check-in and check-out on their projects.
  • Allow workers to generate and submit PDF time-sheets
  • Create unlimited projects or tasks for your workers.
  • Easily spot work-sessions with high rates of idle time.
  • Enable OR disable random screenshots during sessions.
  • Invite any worker to participate on any project.
  • Promote key workers to project manager status.
  • Review the screenshots & work notes left by your workers.

Q. Who are the typical users of HiveDesk?

HiveDesk has the following typical customers:

Mid Size Business, Small Business

Q. What languages does HiveDesk support?

HiveDesk supports the following languages:

English

Q. What type of pricing plans does HiveDesk offer?

HiveDesk has the following pricing plans:

Subscription

Q. Does HiveDesk support mobile devices?

We do not have any information about what devices HiveDesk supports

Q. What other apps does HiveDesk integrate with?

We do not have any information about what integrations HiveDesk has

Q. What level of support does HiveDesk offer?

HiveDesk offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support