Owl Practice

Health Practitioner Management and Administration Platform

About Owl Practice

Owl Practice is a software platform for mental health practices. It simplifies administrative tasks like scheduling, record-keeping, and therapy delivery. It also integrates with an online marketing platform. The software includes a calendar module to manage appointments and deadlines. The calendar works with multiple clinic locations and syncs with third-party calendar applications.

For clinical administration, functions for client files, session notes, and document management are supported by Owl Practice. Along with a calendar, these administrative functions also offer portals for client communications and scheduling. Clients can manage appointments, fill out forms, and communicate via secure messaging. The software also includes a video platform for online therapy sessions and an integrated payment system for regular invoicing. This platform is web-accessible with bank-level encryption, ensuring full compliance with relevant regulations.


Images

Owl Practice Software - Schedule client appointments with ease using Owl’s intuitive calendar and integrated personal appointments feature. A central Owl account can be used to manage many locations increasing billing accuracy and simplicity for clients.
Owl Practice Software - Owl Video Therapy is fully HIPAA compliant and designed with mental health professionals in mind. Our fully secure and encrypted sessions can accommodate single, multi-person, couple, and family sessions.
Owl Practice Software - Enhance your client experience with online booking, secure messaging and online intake forms. Use enhanced features such as distribution of standardized and validated measures, trend analytics, and credit card pre-auth to help with missed appointments.
Owl Practice Software - Store your session and non-session client notes using handwriting, digital, or AI assisted features. Automate SMS & email reminders and even enable “Circle of Care” to connect with other care providers as well. Use "task" features to stay focused.
Owl Practice Software - Insurance with Owl - Owl partners with major payers to make it easy and rewarding for mental health care professionals to accept insurance. Includes real-time eligibility checks across 2,000+ payers, claim and processing tracking, out-of-network billing.
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Owl Practice video
Owl Practice Software - Schedule client appointments with ease using Owl’s intuitive calendar and integrated personal appointments feature. A central Owl account can be used to manage many locations increasing billing accuracy and simplicity for clients.
Owl Practice Software - Owl Video Therapy is fully HIPAA compliant and designed with mental health professionals in mind. Our fully secure and encrypted sessions can accommodate single, multi-person, couple, and family sessions.
Owl Practice Software - Enhance your client experience with online booking, secure messaging and online intake forms. Use enhanced features such as distribution of standardized and validated measures, trend analytics, and credit card pre-auth to help with missed appointments.
Owl Practice Software - Store your session and non-session client notes using handwriting, digital, or AI assisted features. Automate SMS & email reminders and even enable “Circle of Care” to connect with other care providers as well. Use "task" features to stay focused.
Owl Practice Software - Insurance with Owl - Owl partners with major payers to make it easy and rewarding for mental health care professionals to accept insurance. Includes real-time eligibility checks across 2,000+ payers, claim and processing tracking, out-of-network billing.

Not sure about Owl Practice? Compare with a popular alternative

Owl Practice

4,5 (66)
VS.
Highly reviewed

Starting Price

US$25,00
month
US$35,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

85
30

Integrations

No integrations found
5

Ease of Use

4,2 (66)
4,9 (1 150)

Value for Money

4,2 (66)
4,8 (1 150)

Customer Service

4,5 (66)
4,5 (1 150)
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Reviews

Overall rating

4,5 /5
(66)
Value for Money
4,2/5
Features
4,2/5
Ease of Use
4,2/5
Customer Support
4,5/5

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Showing 5 reviews of 66
Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely essential for private practitioners

Reviewed on 2021/05/06

Owl's been fantastic; an absolute necessity for me within my practice. Invoicing is quick and easy,...

Owl's been fantastic; an absolute necessity for me within my practice. Invoicing is quick and easy, and I love that it comes with a therapist listing site.

Pros

I can do everything through one piece of software: billing, records management, note-taking, client scheduling, and more.

Cons

For the most part, my experience with Owl has been positive. The only thing that I found difficult was setting my supervisor up to have access to my account. This process could maybe be a bit less complicated. It would also be great if there was a split-screen option so that I could have two sections open simultaneously. Otherwise, can't really think of anything I've needed or wanted from Owl that hasn't already been included.

Alternatives Considered

Jane

Reasons for Switching to Owl Practice

Cost, I think. And it seemed to be better known amongst my peers.
Kim
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OWL for Psychology Private Practice

Reviewed on 2021/05/14

The use of OWL has been a very positive addition to my practice. It has been invaluable particularl...

The use of OWL has been a very positive addition to my practice. It has been invaluable particularly in the world of the COVID-19 pandemic as it has allowed for more electronic/virtual services, forms, and record-keeping. The customer service team is very responsive to questions and comments for improvements.

Pros

I started using OWL Practice to move my practice to electronic record keeping. This system allows for good note-taking options regarding client files.

I was concerned with privacy and information staying within Canada which is a key feature I considered when selecting OWL.

I appreciate this system was designed specifically for mental health practices as opposed to medicine-based options I have used in the past.

Cons

Forms - being able to send forms through Owl is a great feature. It has taken some time to get used to how to create forms.

Some of the features I would like to see added:
- option for classification of a session as tentatively booked for a client so it can be held in my calendar without.
- I have avoided using appointment reminders as I often use 'bookings' in the calendar to block off sections of time for client management/report writing. I wish there was a way to designate something that is linked to a client, but not a session that will send reminders/confirmations to clients.

Alternatives Considered

Jane and Microsoft Teams

Reasons for Switching to Owl Practice

Security - information stays in Canada Jane - wasn't as popular at the time when I started using Owl.
Olga
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Please include group video!

Reviewed on 2021/05/06

Just that it's so streamlined - that's been helpful! It keeps me organized and is generally pretty...

Just that it's so streamlined - that's been helpful! It keeps me organized and is generally pretty user-friendly for clients.

Pros

All of the features - that you can invoice clients, collect a payment, store notes, etc. all in one place. Customer service is phenomenal too!

Cons

I have a hard time with the video functions - that there is no option for group video, and when I try to do supervision where my supervisee is playing a video clip of a session on their computer, I can't hear it!!! At times the video glitches for no apparent reason - I had a session last week where for some reason, we could not hear each other for a few minutes. My supervisees are understanding, but it's a real bother to have to sort through video glitches like that.

And setting up a group call for individuals who aren't in a family is frustrating! So much behind the scenes work for me to register them all, link the accounts, make a separate event just for the video session and individual ones for each of their invoices.... oy.

It would be good to have more editing features for the forms too.

AND to send certain forms out automatically the morning of an appointment! Like the COVID screenings - I would love to have that go directly to the client on the morning of a scheduled appointment so that I don't have to think about it and remember to send it myself.

AND more options for note-taking that aren't just writing. I am an art therapist and working with children and youth. I also use play interventions a lot. It would be nice to have a case note that's more versatile with checkboxes and other features where you can include a photo right on the same page.

Olivia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

On balance, good enough to keep using, but customer service needs work

Reviewed on 2021/05/08

Meets my needs now, but I would have left them months ago out of anger at their service if it...

Meets my needs now, but I would have left them months ago out of anger at their service if it weren't such a hassle to switch.

Pros

The functionality is good and has been improving over the last year.

Cons

Months after switching, they suddenly stopped supporting my device. It took them a month to fix the issue. I had to buy a new device for my business to function. When I asked for a one month credit on my user fee, they refused, saying that it was accessible during that time (but I don't consider suddenly requiring a desktop computer and a corded connection accessible in this decade). It was a cold response from a company that had initially been very welcoming (before they had me dependent on them).

Alternatives Considered

Jane

Reasons for Choosing Owl Practice

Offered Canadian privacy compliance and encrypted video functionality plus practice management. Also, support appeared to be much friendlier and more helpful in the beginning.

Switched From

SimplePractice

Reasons for Switching to Owl Practice

Appeared to have better service and I didn't need all of the features of Jane that make Owl less expensive
Liana
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Some super helpful features, ease of use isn't always high

Reviewed on 2021/05/07

It took me a long time to set it up and feel like I had a handle on things. For main functions, it...

It took me a long time to set it up and feel like I had a handle on things. For main functions, it works, but when I need to make deeper changes (like services with different fees, changing details within a client profile), I'm always floundering.

Pros

As a mental health practitioner working with partners and groups, I appreciate that OWL automatically links clients and **copies notes made in one chart into the charts of the other members of the therapy group.

Cons

It isn't always intuitive to find the functions I want, or make changes to existing sessions. There is a strong "tree" organization to the major sections, without pathways to access different sections without "traveling back along each branch toward the trunk" so that you can "travel along another branch." I hope that metaphor makes sense! It feels very linear in this way and often interrupts flow.

I also find that certain functions along a theme will be located in different places, making it confusing. For example, not all scheduling or services changes are made in the same area. I find there are many sneaky buttons within windows!

The creation of forms feels a bit clunky and, for lack of a better descriptor, old. And viewing of forms that clients have filled out is often limited. I can't "view" client forms and see their entire answers - I have to download the form, which I would otherwise choose to not do.

****The self-guided help guide is TERRIBLE. Searching help articles by keyword yields MANY results, many of which seem to be totally unrelated.

Alternatives Considered

Jane

Reasons for Switching to Owl Practice

Integrated secure video function, which turned out to be less quality than using Zoom (which I didn't realize would be secure enough for confidential therapy). Now I use Zoom exclusively. I also use Jane for another clinic I work with, and appreciate the flow and aesthetic. I also appreciate the integration of credit card payments with automatic receipts mailed to the client.
Showing 5 reviews of 66 Read all reviews

Owl Practice FAQs

Below are some frequently asked questions for Owl Practice.

Owl Practice offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Owl offers 3 pricing tiers for part time practitioners, full time practitioners, and group practices. Plans start at $40 for part time practitioners, $60 for full time practitioners, and $100 for group practices.

Owl Practice has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Owl Practice supports the following languages:

English, French

Owl Practice supports the following devices:

We do not have any information about what integrations Owl Practice has

Owl Practice offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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