Narvar

About Narvar
Narvar is a cloud-based post-purchase customer experience platform, which enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.
The application enables owners to build custom tracking pages based on shipment status and customer’s region. Supervisors can monitor delivery exceptions and recommend products and marketing assets to consumers. Narvar helps businesses estimate the time between pick-up and delivery and configure fulfilment rules.
Buyers can use the branded portal to handle returns and exchanges, schedule pick-ups, and receive refund notifications via email, SMS, or WhatsApp. Users can also define return flows, policies, and fees for different customer segments or product categories.
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Reviews
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- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Narvar a great software for companies
Reviewed on 2023/09/14
The software is very user friendly and experience is quite good. I recommend it
The software is very user friendly and experience is quite good. I recommend it
Pros
Software made our life easier in following up with the returns and so much time saver
Cons
No big problems when using it. It might take some time to get along with the updates
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Narvar a Must for elevating the customer experience!
Reviewed on 2023/05/31
Overall Narvar has answered the questions we all seek. What do our customers think of their order...
Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.
Pros
Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.
Cons
Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable
Alternatives Considered
Happy ReturnsReasons for Switching to Narvar
Narvar seem to have all the answers we were looking for. The Dashboard is great and the team is quick to respond to any issues.- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Poor Customer Support
Reviewed on 2021/09/30
lack of support, dedicated rep creates a very poor quality of experience
lack of support, dedicated rep creates a very poor quality of experience
Pros
Easy to navigate on the Narvar dashboard
Cons
Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.
Response from Narvar
Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great way to deal with returns
Reviewed on 2024/07/02
Great experience. So, ease with returns now as customers can do it by themselves at their end....
Great experience. So, ease with returns now as customers can do it by themselves at their end. Happy customer, happy business, Thanks Narvar.
Pros
The way returns handle by customer is the best feature.
Cons
Nothing at this point as our main purpose for returns are getting served in the best way can think of. Thank you Narvar.
- Industry: Apparel & Fashion
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for returns
Reviewed on 2023/07/28
Pros
Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns.
Cons
We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly).
Narvar FAQs
Below are some frequently asked questions for Narvar.Q. What type of pricing plans does Narvar offer?
Narvar offers the following pricing plans:
- Free Trial: Not Available
Please contact Narvar for pricing details.
Q. Who are the typical users of Narvar?
Narvar has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Narvar support?
Narvar supports the following languages:
English, French, German, Italian, Japanese, Spanish
Q. Does Narvar support mobile devices?
Narvar supports the following devices:
Q. What other apps does Narvar integrate with?
Narvar integrates with the following applications:
NetSuite
Q. What level of support does Narvar offer?
Narvar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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