Zoho BugTracker

Bug tracking & issue management software for SMBs

4,6 /5 (134 reviews) Write a Review!

Zoho BugTracker Overview

What is Zoho BugTracker?

With Zoho BugTracker you can get real time information about the success and progress of bugs submitted by your team or customers specific to position and intensity. Automate bug management just the way you want with customized business rules, so you can focus better on your work and your customers.

Using Zoho BugTracker's simple workflows you can monitor the bugs and also trigger announcements and set priorities automatically. Create your own text or numeric fields tailored to your needs. With custom fields, you can do this and much more. You can even make the entire portal match your signature business style.

You can communicate with everyone using the Feed. Or make groups and give them their own space to collaborate. Set roles and permissions to your team and customers to give them the access to just what they need.

With the integrated Documents module, you can now organize your files and documents just the way you do on your computer. You can tag files to make them easy to search. Track changes thanks to the automated file version history.

Use the pages within Zoho Bugtracker for knowledge management. So the next time you have someone new coming into your team, they can catch up in no time.

Zoho BugTracker Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

Free plan - 1 project and 3 users.
Standard plan starts at $13 per month billed annually or $18 per month billed monthly.
Premium Plan starts at $45 per month billed annually or $60 per month billed monthly.


Zoho BugTracker Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Dutch, English, French, German, Korean and 3 others, Portuguese, Russian, Spanish

Media

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Zoho BugTracker Reviews

Zoho BugTracker Reviews

Overall rating
4,6
/
5
Excellent
90

Very good
39

Average
5

Poor
0

Terrible
0

Value for Money
4,6
Features
4,5
Ease of Use
4,6
Customer Support
4,4
96% recommended this app
Geetika P.

Zoho Bug Tracker

Very Good.


Dwi agus R.

Best bug tracker for me

Good bug tracker than other, but still have a cons. but everything its ok. Zoho bug tracker give me what I need


Shakir A.

Zoho Does it AGAIN!


Dan B.

Zoho Bugtracker


Logan L.

Love this bug tracking software

Love the product and for the money, great investment.


Geetika P.
Industry: Computer Software
Company size: 2-10 Employees

Zoho Bug Tracker

Used Daily for 1+ year
Reviewed on 2018/09/11
Review Source: Capterra

Very Good.

Pros

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Dwi agus R.
Industry: Management Consulting
Company size: 11-50 Employees

Best bug tracker for me

Used Daily for Free Trial
Reviewed on 2020/08/09
Review Source: GetApp

Good bug tracker than other, but still have a cons. but everything its ok. Zoho bug tracker give me what I need

Pros

I like this Zoho bug tracker because the price it's not expensive but, there is no option to get plan unlimited storage. This software really easy to use and have a good widget

Cons

There is no option to get plan unlimited storage. and option account level less complete

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shakir A.
Industry: Computer Software
Company size: 2-10 Employees

Zoho Does it AGAIN!

Used Daily for 1-5 months
Reviewed on 2020/12/24
Review Source: GetApp

Pros

Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution.

This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities.

Cons

The only thing I would like to see is the webform pick up the URL automatically.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dan B.
Industry: Information Technology & Services
Company size: 11-50 Employees

Zoho Bugtracker

Used Daily for 6-12 months
Reviewed on 2019/08/05
Review Source: Capterra

Pros

I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team.

Cons

We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Logan L.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Love this bug tracking software

Used Daily for 1-5 months
Reviewed on 2020/09/23
Review Source: Capterra

Love the product and for the money, great investment.

Pros

It was so easy to use and setup new user to account.

Cons

Free software database space is small. Hit it after logging less than 50 bugs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 134 user ratings
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Zoho BugTracker Pricing

Zoho BugTracker Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

Free plan - 1 project and 3 users.
Standard plan starts at $13 per month billed annually or $18 per month billed monthly.
Premium Plan starts at $45 per month billed annually or $60 per month billed monthly.

Free plan - 1 project and 3 users.
Standard plan starts at $13 per month billed annually or $18 per month billed monthly.
Premium Plan starts at $45 per month billed annually or $60 per month billed monthly.

Value for Money
4,6/5
Based on 134 user ratings
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Zoho BugTracker Features

Zoho BugTracker Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Role-Based Permissions
Search Functionality
Third Party Integration
Workflow Management
Features
4,5/5
Based on 134 user ratings
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Categories

Additional information for Zoho BugTracker

Additional information for Zoho BugTracker

Key features of Zoho BugTracker

  • Add Bugs via Email
  • Bitbucket Integration
  • Bug Reports
  • Bugs Dashboard
  • Configure severity for each bug and classify them
  • Custom fields
  • Custom workflows
  • File sharing
  • Forum discussions
  • GitHub integration
  • Interactive Forums
  • SLA Automation
  • Time Tracking
  • Trigger mail notifications
  • User Management

Benefits

- Customize and automate bugs
- Organize and manage bugs
- Manage all files in one place
- Dashboard offers an overview on what your team is doing
- Participate in interactive forum discussions
- Give each development team its own space to create modules
- GitHub integration
- Bitbucket Integration
- User Role and Permissions
- Automate workflows and SLAs

Zoho BugTracker FAQs

Zoho BugTracker FAQs

Below are some frequently asked questions for Zoho BugTracker.

Q. What type of pricing plans does Zoho BugTracker offer?

Zoho BugTracker offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

Free plan - 1 project and 3 users. Standard plan starts at $13 per month billed annually or $18 per month billed monthly. Premium Plan starts at $45 per month billed annually or $60 per month billed monthly.

Q. What are the main features of Zoho BugTracker?

Zoho BugTracker offers the following features:

  • Add Bugs via Email
  • Bitbucket Integration
  • Bug Reports
  • Bugs Dashboard
  • Configure severity for each bug and classify them
  • Custom fields
  • Custom workflows
  • File sharing
  • Forum discussions
  • GitHub integration
  • Interactive Forums
  • SLA Automation
  • Time Tracking
  • Trigger mail notifications
  • User Management

Q. Who are the typical users of Zoho BugTracker?

Zoho BugTracker has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Zoho BugTracker support?

Zoho BugTracker supports the following languages:

Dutch, English, French, German, Korean, Portuguese, Russian, Spanish

Q. Does Zoho BugTracker support mobile devices?

Zoho BugTracker supports the following devices:

Android, iPhone, iPad

Q. What other apps does Zoho BugTracker integrate with?

Zoho BugTracker integrates with the following applications:

Bitbucket, GitHub, Workato, Zoho Analytics, Zoho CRM Plus, Zoho Desk, Zoho Projects

Q. What level of support does Zoho BugTracker offer?

Zoho BugTracker offers the following support options:

FAQs, Knowledge Base, Online Support