Zoho BugTracker

Zoho BugTracker

Bug tracking & issue management software for SMBs

4.6/5 (74 reviews)

Zoho BugTracker Overview

With Zoho BugTracker you can get real time information about the success and progress of bugs submitted by your team or customers specific to position and intensity. Automate bug management just the way you want with customized business rules, so you can focus better on your work and your customers.

Using Zoho BugTracker's simple workflows you can monitor the bugs and also trigger announcements and set priorities automatically. Create your own text or numeric fields tailored to your needs. With custom fields, you can do this and much more. You can even make the entire portal match your signature business style.

You can communicate with everyone using the Feed. Or make groups and give them their own space to collaborate. Set roles and permissions to your team and customers to give them the access to just what they need.

With the integrated Documents module, you can now organize your files and documents just the way you do on your computer. You can tag files to make them easy to search. Track changes thanks to the automated file version history.

Use the pages within Zoho Bugtracker for knowledge management. So the next time you have someone new coming into your team, they can catch up in no time.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Dutch, English, French, German, Korean and 3 others, Portuguese, Russian, Spanish

Zoho BugTracker Reviews

Overall rating
4.6/5
96% positive reviews
50
Excellent
21
Very good
3
Average
0
Poor
0
Terrible
Vikram P.

Zoho's BugTracker for Issue/Bug/Change Management

Used Daily for 2+ years
Reviewed on 2018/09/13
Review Source: Capterra

We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal

Pros

Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Vincent M.

Feature Rich, Customizable, Easy to Use Project/Bug Tracking at a Good Price

Used Daily for 1+ year
Reviewed on 2018/04/17
Review Source: Capterra

My company FINALLY adopted some project/bug tracking software after 2 failed, previous attempts. Love Zoho.

Pros

My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Cons

Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Geetika P.

Zoho Bug Tracker

Used Daily for 1+ year
Reviewed on 2018/09/11
Review Source: Capterra

Very Good.

Pros

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Verified Reviewer

Instantly Spots and Tracks Bugs You Don’t Need

Used Daily for 6-12 months
Reviewed on 2018/10/28
Review Source: Capterra

Pros

I use Zoho Bug Tracker to identify if there are any bugs in the programs I use. This software is quite helpful because it alerts me each time there are bugs. There are software that can slow your system down or even occupy a lot of bandwidth which causes your computer to freeze or lag. Some software automatically has you download other features you don’t need without you even knowing. Zoho Bug Tracker is quick to spot these issues and keeps my computer running at the speed I desire it to be. I never have to worry about bugs with this software.

Cons

My main issue with this software is the steep cost. Lowering the price would make it more attractive for consumers to purchase since people do need this type of software.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Gary W.

Changed our development team productivity

Used Daily for 1+ year
Reviewed on 2019/08/09
Review Source: Capterra

This product has changed our development team productivity immensely!

Pros

Ease of use, comments and attachments, delegation

Cons

Nothing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Zoho BugTracker Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Zoho BugTracker can be used on a Free plan.
Premium Plan is available at $40/month (paid annually) or $50/month paid monthly .

Zoho BugTracker Features

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Drag & Drop Interface
  • Monitoring
  • Real Time Monitoring
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration

  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Data Import/Export
  • Real Time Data
  • Real Time Reporting
  • Workflow Management

Additional information for Zoho BugTracker

Key features of Zoho BugTracker

  • Add Bugs via Email
  • Bitbucket Integration
  • Bug Reports
  • Bugs Dashboard
  • Configure severity for each bug and classify them
  • Custom fields
  • Custom workflows
  • File sharing
  • Forum discussions
  • GitHub integration
  • Interactive Forums
  • SLA Automation
  • Time Tracking
  • Trigger mail notifications
  • User Management

Benefits

- Customize and automate bugs
- Organize and manage bugs
- Manage all files in one place
- Dashboard offers an overview on what your team is doing
- Participate in interactive forum discussions
- Give each development team its own space to create modules
- GitHub integration
- Bitbucket Integration
- User Role and Permissions
- Automate workflows and SLAs

Zoho BugTracker FAQs

Below are some frequently asked questions for Zoho BugTracker.

Q. What type of pricing plans does Zoho BugTracker offer?

Zoho BugTracker offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

Zoho BugTracker can be used on a Free plan.
Premium Plan is available at $40/month (paid annually) or $50/month paid monthly .

Q. What are the main features of Zoho BugTracker?

Zoho BugTracker offers the following features:

  • Add Bugs via Email
  • Bitbucket Integration
  • Bug Reports
  • Bugs Dashboard
  • Configure severity for each bug and classify them
  • Custom fields
  • Custom workflows
  • File sharing
  • Forum discussions
  • GitHub integration
  • Interactive Forums
  • SLA Automation
  • Time Tracking
  • Trigger mail notifications
  • User Management

Q. Who are the typical users of Zoho BugTracker?

Zoho BugTracker has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Zoho BugTracker support?

Zoho BugTracker supports the following languages:

Dutch, English, French, German, Korean, Portuguese, Russian, Spanish

Q. What type of pricing plans does Zoho BugTracker offer?

Zoho BugTracker has the following pricing plans:

Free, Subscription

Q. Does Zoho BugTracker support mobile devices?

Zoho BugTracker supports the following devices:

Android, iPhone, iPad

Q. What other apps does Zoho BugTracker integrate with?

Zoho BugTracker integrates with the following applications:

Bitbucket, GitHub, Workato, Zoho Analytics, Zoho CRM, Zoho CRM Plus, Zoho Desk, Zoho Projects

Q. What level of support does Zoho BugTracker offer?

Zoho BugTracker offers the following support options:

FAQs, Knowledge Base, Online Support

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