Darktrace

About Darktrace
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting organizations from unknown threats using its proprietary AI that learns from the unique patterns of life for each customer in real-time. The Darktrace ActiveAI Security Platform™ delivers a proactive approach to cyber resilience with pre-emptive visibility into security posture, real-time threat detection, and autonomous response – securing the business across cloud, email, identities, operational technology, endpoints, and network. Breakthrough innovations from our R&D teams in Cambridge, UK, and The Hague, Netherlands have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world who protect nearly 10,000 customers across all major industries globally.
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- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Darktrace Review
Reviewed on 2023/05/30
Pros
Rapid Time for Detection and Response: Darktrace's real-time threat detection and response capabilities assist my organization in shortening the period of time needed to identify and address cyber attacks. My Security team can avert possible harm and condense the scope of a security incident by quickly responding to risks when they are first identified.
Cons
False Positives: Like any cybersecurity solution, Darktrace could produce false positive alerts, which are signals that seem to indicate a potential threat but actually turn out to be harmless. It may be necessary to continuously monitor and modify the solution to prevent false positives while making sure that actual threats are accurately detected.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AI machine learning with models and advanced search capabilities
Reviewed on 2024/05/20
Great - but when we lost our main support person a year ago (She was promoted), it's been a small...
Great - but when we lost our main support person a year ago (She was promoted), it's been a small bit more tedious to get answers immediately. Cybersec is a fast world.
Pros
Advanced Search lets us dig into the exact 5W's. It also lets us recreate packet captures for network troubleshooting. The iOS app is great and lets us remotely get notified and handle any manually required situations that do not fall under our autonomous scope of actions.
Cons
The app has had a few bugs in the past, but is working great now. I wish we could do even more with the app - like advanced search capabilities to help diagnose while on the move.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
NDR with a lot of potential
Reviewed on 2023/01/13
Very responsive and good people to work with. The product has a ton of potential, especially if you...
Very responsive and good people to work with. The product has a ton of potential, especially if you worth within their eco-system.
Pros
It provided a lot of information about the network which was unknown before. The UI is nice and being able to see raw network logs is useful.
Cons
The biggest issue was that it does not do very good for anything other then it's model breach detections. Trying to use it to troubleshoot or monitor other network related things isn't very effective. After years of tuning, it was still very false positive prone and got to the point were it was hard to not ignore the alerts from it.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Darktrace support is amazing
Reviewed on 2024/11/08
We used Darktrace at my last company. We switched to Darktrace after a previous employee attempted...
We used Darktrace at my last company. We switched to Darktrace after a previous employee attempted to steal some data. The Darktrace sales team was great and gave us plenty of time to fully test the product. Once we fully switched to Darktrace the service was fantastic. Any time we needed help investigating unusual activity or creating a report they would help. I would highly recommend Darktrace to any organization that is concerned about data security.
Pros
The support is hands down the best part of Darktrace. We had several questions using the software and support was always quick to respond and always gave great answers. If they did not know a solution right away they always followed up in a timely manner.
Cons
The cost was the biggest downside, but we learned you get what you pay for. Darktrace ended up being worth the money.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dark Trace AI to protect your network
Reviewed on 2020/09/15
It is good product with its AI engine and capable to learn the network. More helpful to identify...
It is good product with its AI engine and capable to learn the network. More helpful to identify ongoing threats and during forensic investigations. Easy to deploy and configure. Once plug with IP address can be used. Interfaces are nice and provide detailed view of incidents. It needs improvements on reporting capabilities. When you cannot centrally log traffic cost will be higher since each and every location need separate appliance.
Pros
Device installation is very easy and no advance configurations to be done. Darktrace can learn the network traffic behavior and alert you when deviations occurred. Portal has good learning materials and case studies. Support is quite fast and you will get update within hour when you open a ticket. It provides packet captures and can be downloaded for forensic analysis. Mobile version is available. Models can be customized and can be create according to the network behavior of the organization. Custom rules can be configured.
Cons
During the initial implementation there are higher number of false positives and need to manually tag those. Some legitimate traffic detected as threat. Need more fine tune. Device doesn’t have mechanism to alert when traffic stopped flow to the device. You need to manually check the receiving traffic on interfaces. If you cannot send traffic to central location each individual location should have an appliance to get total visibility of the network. Very limited reports and reports need more improvements.
Alternatives Considered
Trellix Network SecurityDarktrace FAQs
Below are some frequently asked questions for Darktrace.Q. What type of pricing plans does Darktrace offer?
Darktrace offers the following pricing plans:
- Free Trial: Not Available
Contact Darktrace for pricing details.
Q. Who are the typical users of Darktrace?
Darktrace has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Darktrace support?
Darktrace supports the following languages:
English
Q. Does Darktrace support mobile devices?
Darktrace supports the following devices:
Q. What other apps does Darktrace integrate with?
We do not have any information about what integrations Darktrace has
Q. What level of support does Darktrace offer?
Darktrace offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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