Vocalcom Salesforce Edition
About Vocalcom Salesforce Edition
Vocalcom Salesforce Edition is a contact center software that allows users to connect with their clients wherever they are, through any communication channel, using intuitive and flexible contact center software, integrated in Salesforce, to intelligently manage their inbound and outbound communications. It is able to manage inbound call routing, outbound dialling and offers users the ability to communicate through email, phone and text. The software also offers real-time reports and analytics.
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- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good solution that adds value and integrates voice into Salesforce
Reviewed on 2022/01/27
Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the...
Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice.
Pros
Integration with Salesforce
Features set
Tailor made IVR
Cons
Integration with existing Telco architecture has been longer than expected.
Vocalcom Salesforce Edition FAQs
Below are some frequently asked questions for Vocalcom Salesforce Edition.Q. What type of pricing plans does Vocalcom Salesforce Edition offer?
Vocalcom Salesforce Edition offers the following pricing plans:
- Free Trial: Not Available
Please contact Vocalcom directly for pricing information.
Q. Who are the typical users of Vocalcom Salesforce Edition?
Vocalcom Salesforce Edition has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vocalcom Salesforce Edition support?
Vocalcom Salesforce Edition supports the following languages:
English, French, Portuguese, Spanish
Q. Does Vocalcom Salesforce Edition support mobile devices?
Vocalcom Salesforce Edition supports the following devices:
Q. What other apps does Vocalcom Salesforce Edition integrate with?
We do not have any information about what integrations Vocalcom Salesforce Edition has
Q. What level of support does Vocalcom Salesforce Edition offer?
Vocalcom Salesforce Edition offers the following support options:
Phone Support
Related categories
See all software categories found for Vocalcom Salesforce Edition.
Contact Centre Software
