Knowlarity
About Knowlarity
Knowlarity is a leading cloud communication company that offers scalable & robust Cloud-based business communication solutions built to cater to every business vertical. Its intuitive solutions in voice, video, and AI are leveraged by top companies.
The cloud communication solutions enable businesses to work on an effective communication network via cloud solutions such as click-to-call, number masking, multi-level IVR system, toll-free number, AI-powered speech analytics, chatbots/voicebots, WhatsApp business API, and more.
Knowlarity’s cloud communication technology is leveraged by companies across industries. Top Companies in BFSI, IT, edutech, automobile, logistics, eCommerce, healthcare sector, facilitate business communication and optimize operations by integrating Knowlarity solutions with their CRM software. Processes like customer support, remote work, lead generation, delivery, and marketing efforts are streamlined on a unified platform.
Knowlarity cloud contact center ensures a seamless customer experience with minimal investment to streamline complex business communication on a robust cloud-based call center Solution. With an easy-to-integrate cloud platform, businesses gain deeper valuable insights into everyday customer conversations.
Its virtual number is a cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries. Businesses can use local, toll-free, and international virtual business numbers to expand their market reach.
Knowlarity offers Interactive voice response (IVR) technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & text-to-speech technology. It works on DTMF input done by the customer. With IVR, you can interact with callers and route calls to agents when required.
Its conversational AI-powered Bots let you do more than just converse. Automate conversations for support, lead generation, and more with chatbots and voicebots. Built to give omnichannel experience through Website, WhatsApp, and virtual assistant AI-technologies like Google Assistant and Alexa.
Its speech analytics platform lets you build an easy-to-use application and helps you get closer to your customer intent empathy basis sentiment analysis. Analyze phone calls quickly and accurately through speech to text transcription.
The WhatsApp Business API lets enterprises communicate with their customers on WhatsApp to drive engagement for sales, support, and more.
You can also build a next-gen custom video experience within a website/app with video APIs and SDKs. It helps businesses serve many purposes like client meetings, consultations, remote work, and more. Access video recordings and analyze meetings to learn more about your customers.
Key benefits of Knowlarity
• Knowlarity’s cloud communication solutions are remote-ready & can get up & running in a matter of hours. Their intuitive solutions in Voice, Video & AI enhance processes like customer support, remote work, lead generation, delivery and marketing.
• No CapEx/Infrastructure: Cloud hosted solutions with no need for investment on infrastructure.
• CRM Integration: Integrates with all leading CRMs for a holistic look at customer engagement.
• 99.99% Uptime: With the SLA of 99.99% uptime, businesses experience seamless connectivity for smooth operations.
• Scalability: Expand your business at ease without any limitations.
• Customizable: Customized solutions with quick deployment on cloud.
• Mobility & Flexibility: Be empowered to work from anywhere, anytime with no dependence on hardware.
• Compliance & Security: Work on high-grade secured solutions that are ISO:9001, GDPR Compliant, etc.
• 24 x 7 Support: Always available to serve businesses better.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Solution for Larger Teams
Reviewed on 2023/03/05
I would recommend Knowlarity in case the telephony related requirements are well planned and they...
I would recommend Knowlarity in case the telephony related requirements are well planned and they are not subjected to change in the foreseeable future. Knowlarity offers inbound and outbound solutions and businesses can opt for either one of them to suit the business need and thus uce this solution in the most cost effective manner.
Pros
Knowlarity is almost a ready-made Telephoy solution which can be very easily deployed in the existing business. The customizations and other setup related changes are very few and the implementation team helps in making the system like in just 4 to 5 days. There is a long list of APIs existing in Knowlarity which the other software can easily connect to.For team size of 5 or more callers, Knowlarity comes out to be more cost effective as compared to similar competitors such as Ozonetel.
Cons
Once Knowlarity is implemented, in case the business needs some telephony changes, high costs are involved for modification. For example, in the initial setup, suppose you are running an IVR with 5 options and now you want to add a 6th option, Knowlarity setup team would again do the recording and mapping of each IVR option and charge almost same amount as it charged while setting up the system initially. This demotivates businesses to modify the existing telephony implementation
Reasons for Switching to Knowlarity
Knowlarity comes out to be cheaper as compared to Ozonetel when the number of callers is 5 or more. With 20 plus callers, we chose knowlarity obviously. Exotel doesnt have all APIs needed. Also its customer support doesn't match that of Knowlarity
- Industry: Renewables & Environment
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Must have tool to manage Inside Sales and Sales Teams
Reviewed on 2022/08/26
Knowlarity empowers the calling team by taking it to the cloud, making it simple to set up and...
Knowlarity empowers the calling team by taking it to the cloud, making it simple to set up and oversee. I would rate Knowlarity even higher if they could improve their support team efficiency.
Pros
Knowlarity is exceptionally simple to set up and begin with. You must add a specialist and sign in utilizing your cloud id. You get all your investigation, including call drops, logs, and calls made.
CRM integration is straightforward and consistent. We have coordinated it with our Zoho CRM, and seeing all dashboards in a single place made the feedback process easy.
Detailing and recorded calls assist us with dealing with the nature of our group and help them further develop in the areas they need.
Cons
Support is slow. Sometimes the client assistance group battles among themselves rather than resolve the main thing needing attention.
More features could get added to the premium bundle.
The software is quite pricy.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
An absolute failure. Do not buy
Reviewed on 2022/10/25
Pls do not buy.
Pls do not buy.
Pros
All are basic features but very expensive.
Cons
Very expensive, lack of customer support, regular technical issues, they don't let u port to another connection, somehow they put additional bill and ask u to stay with them
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Simplest way to automate your call centre team
Reviewed on 2022/09/11
Pros
Having an option for the supervisor to listen to active/ongoing calls gives a very different perspective to quickly improve the team's quality. This helps in understanding how new team members are handling customer queries. We also used it with Freshdesk integration, which allowed us to fetch the customer info with active tickets before picking up the call. Having more information for our agents reduced our call handling time significantly.
Cons
The customer support of Knowlarity did a fantastic job in providing us with all kinds of reports, but we wanted to see a lot more information on the dashboard itself. I'd say the reporting section can be improved.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent IVR services
Reviewed on 2022/12/03
Pros
Excellent IVR services with many innovative features. Customer support is good.
Cons
Sometimes there is a delay in IVR transfer.
Knowlarity FAQs
Below are some frequently asked questions for Knowlarity.Q. What type of pricing plans does Knowlarity offer?
Knowlarity offers the following pricing plans:
- Free Trial: Not Available
Please contact Knowlarity Communication for pricing details.
Q. Who are the typical users of Knowlarity?
Knowlarity has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Knowlarity support?
We do not have any information about what languages Knowlarity supports
Q. Does Knowlarity support mobile devices?
Knowlarity supports the following devices:
Q. What other apps does Knowlarity integrate with?
We do not have any information about what integrations Knowlarity has
Q. What level of support does Knowlarity offer?
Knowlarity offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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