---
description: Learn how Knowlarity can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Knowlarity Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/935/call-recording/software) > [Knowlarity](/software/2053490/knowlarity)

# Knowlarity

Canonical: https://www.getapp.za.com/software/2053490/knowlarity

> Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.
> 
> Verdict: Rated **4.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Knowlarity

•	Knowlarity’s cloud communication solutions are remote-ready \& can get up \& running in a matter of hours.  Their intuitive solutions in Voice, Video \& AI enhance processes like customer support, remote work, lead generation, delivery and marketing. 
•	No CapEx/Infrastructure: Cloud hosted solutions with no need for investment on infrastructure.
•	CRM Integration: Integrates with all leading CRMs for a holistic look at customer engagement.
•	99.99% Uptime: With the SLA of 99.99% uptime, businesses experience seamless connectivity for smooth operations.
•	Scalability: Expand your business at ease without any limitations.
•	Customizable: Customized solutions with quick deployment on cloud.
•	Mobility \& Flexibility: Be empowered to work from anywhere, anytime with no dependence on hardware.
•	Compliance \& Security: Work on high-grade secured solutions that are ISO:9001, GDPR Compliant, etc.
•	24 x 7 Support: Always available to serve businesses better.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 5 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.4/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Knowlarity Communication
- **Founded**: 2009

## Commercial Context

- **Pricing Details**: Please contact Knowlarity Communication for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Available Countries**: India, Singapore, United Arab Emirates

## Features

- AI/Machine Learning
- API
- Auto-Dialer
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tagging
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Conferencing
- Customer Experience Management
- Customer Service Analytics
- Dashboard
- Engagement Tracking

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Call Recording Software](https://www.getapp.za.com/directory/935/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.getapp.za.com/directory/935/call-recording/software)
- [SMS Marketing Software](https://www.getapp.za.com/directory/1291/sms-marketing/software)
- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)
- [Cloud Communication Platform](https://www.getapp.za.com/directory/1631/cloud-communication-platform/software)
- [Speech Analytics Software](https://www.getapp.za.com/directory/2043/speech-analytics/software)

## Alternatives

1. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1754 reviews)
2. [inconnect](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
3. [Eloquant](https://www.getapp.za.com/software/2067984/eloquant) — 4.3/5 (19 reviews)
4. [Dialpad](https://www.getapp.za.com/software/103849/dialpad-sell) — 4.2/5 (562 reviews)
5. [JustCall](https://www.getapp.za.com/software/2047760/justcall) — 4.1/5 (224 reviews)

## Reviews

### "Good Solution for Larger Teams" — 5.0/5

> **Ashutosh** | *05 March 2023* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Knowlarity is almost a ready-made Telephoy solution which can be very easily deployed in the existing business. The customizations and other setup related changes are very few and the implementation team helps in making the system like in just 4 to 5 days. There is a long list of APIs existing in Knowlarity which the other software can easily connect to.For team size of 5 or more callers, Knowlarity comes out to be more cost effective as compared to similar competitors such as Ozonetel.
> 
> **Cons**: Once Knowlarity is implemented, in case the business needs some telephony changes, high costs are involved for modification. For example, in the initial setup, suppose you are running an IVR with 5 options and now you want to add a 6th option, Knowlarity setup team would again do the recording and mapping of each IVR option and charge almost same amount as it charged while setting up the system initially. This demotivates businesses to modify the existing telephony implementation
> 
> I would recommend Knowlarity in case the telephony related requirements are well planned and they are not subjected to change in the foreseeable future. Knowlarity offers inbound and outbound solutions and businesses can opt for either one of them to suit the business need and thus uce this solution in the most cost effective manner.

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### "Must have tool to manage Inside Sales and Sales Teams" — 5.0/5

> **Kiran** | *26 August 2022* | Renewables & Environment | Recommendation rating: 9.0/10
> 
> **Pros**: Knowlarity is exceptionally simple to set up and begin with. You must add a specialist and sign in utilizing your cloud id. You get all your investigation, including call drops, logs, and calls made.

CRM integration is straightforward and consistent. We have coordinated it with our Zoho CRM, and seeing all dashboards in a single place made the feedback process easy.

Detailing and recorded calls assist us with dealing with the nature of our group and help them further develop in the areas they need.
> 
> **Cons**: Support is slow. Sometimes the client assistance group battles among themselves rather than resolve the main thing needing attention.

More features could get added to the premium bundle.

The software is quite pricy.
> 
> Knowlarity empowers the calling team by taking it to the cloud, making it simple to set up and oversee. I would rate Knowlarity even higher if they could improve their support team efficiency.

-----

### "An absolute failure. Do not buy" — 1.0/5

> **Rahul** | *25 October 2022* | Hospital & Health Care | Recommendation rating: 0.0/10
> 
> **Pros**: All are basic features but very expensive.
> 
> **Cons**: Very expensive, lack of customer support, regular technical issues, they don't let u port to another connection, somehow they put additional bill and ask u to stay with them
> 
> Pls do not buy.

-----

### "Simplest way to automate your call centre team" — 4.0/5

> **Sushant** | *11 September 2022* | Education Management | Recommendation rating: 7.0/10
> 
> **Pros**: Having an option for the supervisor to listen to active/ongoing calls gives a very different perspective to quickly improve the team's quality. This helps in understanding how new team members are handling customer queries. We also used it with Freshdesk integration, which allowed us to fetch the customer info with active tickets before picking up the call. Having more information for our agents reduced our call handling time significantly.
> 
> **Cons**: The customer support of Knowlarity did a fantastic job in providing us with all kinds of reports, but we wanted to see a lot more information on the dashboard itself. I'd say the reporting section can be improved.

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### "Excellent IVR services" — 5.0/5

> **Manu** | *03 December 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Excellent IVR services with many innovative features. Customer support is good.
> 
> **Cons**: Sometimes there is a delay in IVR transfer.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2053490/knowlarity)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/knowlarity/> |
| en-AE | <https://www.getapp.ae/software/2053490/knowlarity> |
| en-AU | <https://www.getapp.com.au/software/2053490/knowlarity> |
| en-CA | <https://www.getapp.ca/software/2053490/knowlarity> |
| en-GB | <https://www.getapp.co.uk/software/2053490/knowlarity> |
| en-IE | <https://www.getapp.ie/software/2053490/knowlarity> |
| en-NZ | <https://www.getapp.co.nz/software/2053490/knowlarity> |
| en-SG | <https://www.getapp.sg/software/2053490/knowlarity> |
| en-ZA | <https://www.getapp.za.com/software/2053490/knowlarity> |

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