eClinicalWorks

Electronic medical records for the healthcare sector

About eClinicalWorks

eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders.

Administrators can collect information regarding vital signs through pre-visit questionnaires and document progress notes. eClinicalWorks allows physicians to connect with patients via audio and video conferencing on a unified interface. Supervisors can also share screens to review and discuss lab results, e-rays, and medications in real-time.

eClinicalWorks lets stakeholders conduct satisfaction surveys to collect feedback and track usage analytics using mobile applications on Android and iOS devices.


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eClinicalWorks Software - EHR accessible on any device: tablet, desktop, or mobile
eClinicalWorks Software - PRISMA - Health Information Search Engine
eClinicalWorks Software - healow Patient Engagement Services
eClinicalWorks Software - Value-Based Care
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eClinicalWorks video
eClinicalWorks Software - EHR accessible on any device: tablet, desktop, or mobile
eClinicalWorks Software - PRISMA - Health Information Search Engine
eClinicalWorks Software - healow Patient Engagement Services
eClinicalWorks Software - Value-Based Care

Not sure about eClinicalWorks? Compare with a popular alternative

eClinicalWorks

3,3 (363)
VS.

Starting Price

US$449,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

44
60

Integrations

No integrations found
No integrations found

Ease of Use

3,3 (363)
4,1 (98)

Value for Money

3,0 (363)
3,9 (98)

Customer Service

2,8 (363)
4,0 (98)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

3,3 /5
(363)
Value for Money
3,0/5
Features
3,3/5
Ease of Use
3,3/5
Customer Support
2,8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 363
Gina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pretty easy to learn

Reviewed on 2022/05/11

Pros

Lots of features and pretty easy to learn the software.

Cons

There's nothing I don't like, other than slow loading speeds sometimes.

Alternatives Considered

Practice Fusion

Response from eClinicalWorks

Gina, thank you for your review! We are so happy to hear that you've had such a great experience.

Crystal
Overall rating
  • Industry: Medical Practice
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Functional basic EMR

Reviewed on 2021/07/21

Overall very functional EMR with a few small nuances.

Overall very functional EMR with a few small nuances.

Pros

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.

Cons

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.

Robin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

No enough space to write down all the complaints about this software and their support staff

Reviewed on 2019/07/23

Troublesome from the start. Training was awful and we paid for 2 separate training classes for our...

Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000.

Pros

Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Cons

This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

Savannah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Post Go-Live Implementation is a headache

Reviewed on 2021/01/14

Simple problems and questions are quickly answered (generally with-in one day) but more complex...

Simple problems and questions are quickly answered (generally with-in one day) but more complex problems or implementing new programs takes months and the projects often get lost in a run-around of tech supports.

Pros

Ease of scheduling patients and reviewing labs/imaging/documents.

Cons

Implementing new features often takes months of back and forth with tech support.

Shoshana Malka
Shoshana Malka
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

eclinical review by medical practice

Reviewed on 2021/01/30

I use eclinical every day. I look over patients notes, I put in authorization status in the charts,...

I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new.

Pros

Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.

Cons

We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though

Showing 5 reviews of 363 Read all reviews

eClinicalWorks FAQs

Below are some frequently asked questions for eClinicalWorks.

eClinicalWorks offers the following pricing plans:

  • Starting from: US$449,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

It is also available at $599/mo with additional features.

eClinicalWorks has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

eClinicalWorks supports the following languages:

English

eClinicalWorks supports the following devices:

We do not have any information about what integrations eClinicalWorks has

eClinicalWorks offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for eClinicalWorks.