eClinicalWorks
About eClinicalWorks
eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders.
Administrators can collect information regarding vital signs through pre-visit questionnaires and document progress notes. eClinicalWorks allows physicians to connect with patients via audio and video conferencing on a unified interface. Supervisors can also share screens to review and discuss lab results, e-rays, and medications in real-time.
eClinicalWorks lets stakeholders conduct satisfaction surveys to collect feedback and track usage analytics using mobile applications on Android and iOS devices.
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What's In Eclinicalworks For You?
Reviewed on 2019/03/17
Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know...
Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video.
Pros
Eclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas.
Cons
I will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors.
- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Functional basic EMR
Reviewed on 2021/07/21
Overall very functional EMR with a few small nuances.
Overall very functional EMR with a few small nuances.
Pros
Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.
Cons
The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
They dont follow the signed contract
Reviewed on 2023/10/22
Things turned sour when I was leaving E clinical works. I had specifically negotiated the records...
Things turned sour when I was leaving E clinical works. I had specifically negotiated the records issue when I signed the contract. Verbally they said it would not be a problem, they would provide it on a flash drive. No cost is mentioned on the contract and I made sure of that. Well, they now demand that they receive payment- a crazy amount for just 2 1/2 yrs of patient records. Its been 4 months. I definitely will not pay. They were paid monthly and that should suffice. They charge for faxes. They charge for each Telemed visit, they charge for messages. Apparently they will give the records in "Java Script" for no cost which is an unreadable format to normal humans. They now want to send me to collections!! Please, there are better EMRs out there, just don't deal with this one.Athena was my prior EMR and I switched as I needed a biller to overview the billing that Athena does and paying for 2 billing services was not worth while I thought. With switch to ECW billing, the biller was unable to bill properly and income plummeted. So in retrospect, Athena billing was very helpful.Another biller complained about ECW billing software not being easy. However, Athena still gives me access to my patient files that I greatly appreciate. Patients always need to have their records!
Pros
The EHR itself is ok after we learned to navigate. However this is negated by the Tech support experience.
Cons
Tech support was extremely frustrating. They are not well trained and this wastes your time. All are in India, some with bad accents that staff really don't want to deal with. You can never call them as they don't have the confidence to take your call. Each item that may all be connected still needs a separate case to be made and they call you back based on their convenience often when you are seeing patients. Overall exhausting experience
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Post Go-Live Implementation is a headache
Reviewed on 2021/01/14
Simple problems and questions are quickly answered (generally with-in one day) but more complex...
Simple problems and questions are quickly answered (generally with-in one day) but more complex problems or implementing new programs takes months and the projects often get lost in a run-around of tech supports.
Pros
Ease of scheduling patients and reviewing labs/imaging/documents.
Cons
Implementing new features often takes months of back and forth with tech support.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
eClinical works work just fine
Reviewed on 2024/04/01
Pros
it is friendly using and can get support
Cons
need to create a ticket for support then wait for a call, will be better just to call and start resolving
eClinicalWorks FAQs
Below are some frequently asked questions for eClinicalWorks.Q. What type of pricing plans does eClinicalWorks offer?
eClinicalWorks offers the following pricing plans:
- Starting from: US$449.00/month
- Pricing model: Subscription
- Free Trial: Not Available
eClinicalWorks offers three main pricing plans: 1. EHR only plan at $449/provider/month with no start-up costs, which includes a range of features such as EMR, patient portal, e-prescribing, and 24x7 support; 2. EHR with Practice Management at $599/provider/month with similar features as the EHR only plan but also includes practice management functionalities; 3. Revenue Cycle Management (RCM) as a Service at 2.9% of practice collections, with various billing services and support included. The pricing plans emphasize no start-up costs, maintenance, 24x7 support, and other added features like disaster recovery solutions and unlimited free webinars/videos. Additional training and implementation fees may apply based on the size of the practice.
Q. Who are the typical users of eClinicalWorks?
eClinicalWorks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does eClinicalWorks support?
eClinicalWorks supports the following languages:
English
Q. Does eClinicalWorks support mobile devices?
eClinicalWorks supports the following devices:
Q. What other apps does eClinicalWorks integrate with?
We do not have any information about what integrations eClinicalWorks has
Q. What level of support does eClinicalWorks offer?
eClinicalWorks offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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