eFORCE

4.2 (12)
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Next-generation law enforcement and public safety software

About eFORCE

This software enables firms to use the computer-aided dispatch feature to input and access information, statistics, and other essential data in real-time. The platform intends to reduce response time using command line control and may manage dispatch for multiple agencies. It includes extensive response plans, ESRI mapping, data sharing, status timer alerts, and a dynamic alert bar. eFORCE Software provides a solution that allows administrators to plan optimal routes.

The records management platform has built-in task management tools that allow firms to set up user-specific dashboards. The system can monitor report progress for UCR, IBR, and state-specific reports, and it validates the statements, ensuring they are compliant. eFORCE Software allows users to search through multi-jurisdictional databases to find related cases, people, vehicles, or property information. It also keeps users updated on casework, reports, training, certifications, and more.


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Features

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.2 /5
(12)
Value for Money
3.8/5
Features
3.8/5
Ease of Use
4.3/5
Customer Support
4.5/5

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Showing 5 reviews of 12
Jess
Overall rating
  • Industry: Public Safety
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Professional, Dependable and Reliable

Reviewed on 2017/01/23

The eFORCE software system is exactly what our agency has been needing for years! This software is...

The eFORCE software system is exactly what our agency has been needing for years! This software is user-friendly, easily managed and provides excellent data as needed. We were able to customize many aspects of the software in a way that allows us access to information that we need on a daily basis, and also gather pertinent data that we are asked for regularly. The software allows us to make data-driven decisions, and also gives us access to information to ensure transparency and communication with all of our stakeholders. Since becoming customers of eFORCE, our agency has been able to provide daily, weekly, monthly, and even annual reports that demonstrate our effectiveness in the community. The training and resource materials were exceptional and made the transition from our old system fairly simple. Additionally, the training resources are designed to allow for easy on-boarding of new staff in the future, which saves us time and effort as we bring new dispatchers and officers into the fold. eFORCE's tech support is second to none, and their staff is always willing to assist with issues that arise from time to time. They are professional and responsive, and an absolute pleasure to work with. I highly recommend this software to any agency looking for a user-friendly, consistently reliable program to address the needs of their agency.

Maryanne
Overall rating
  • Industry: Law Enforcement
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dispatch Supervisor

Reviewed on 2017/01/17

We changed over to EFORCE in 2009 due to the lack of Customer Service in our old system. These are...

We changed over to EFORCE in 2009 due to the lack of Customer Service in our old system. These are willing to listen to our issued, challenges and what we need for our agency. They are easy to talk to and easy to work with. We appreciate them being so personable and willing to help. Even with things that are not in the "contract" per se.

Pros

Able to train our users in 4 hours vs days on the old system. We love how we are able to pull information that we put in, using the ADHOC and other pre programed reports. We love how we are able to pull view only reports with other agencies on the program. We are different in that we have two locations. the browser platform allows us to have one server and accommodate.

Cons

The CAD runs off the platform of Silverlight. I know they are in the process of changing that. That is the hardest thing to accommodate. It is hard to know which browser certain functions work better in. Would be nice to be able to use one browser across the board for our users, not Jail in Chrome, RMS in IE, CAD in IE, Civil in Firefox.

Doug
Overall rating
  • Industry: Law Enforcement
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Eforce review

Reviewed on 2017/01/18

For me, my primary use is Jail. The software does what it is made to do and it is easy to use....

For me, my primary use is Jail. The software does what it is made to do and it is easy to use. There are modules that do not "communicate" with other modules that would make things easier. At this time our software has been not functioning properly for several weeks due to a recent update. As with every update , once it is done , it causes things to not work properly. I realize that there may be issues other than the software that causes this, but it takes away from us performing our jobs in an efficient manner. The non functioning area have caused several problems with Inmate scheduling (Courts, Medications, Releases) to the point that our officers started creating other ways of scheduling with other software to reduce the liability to ourselves and our inmates.

Pros

ease of use and trainability. cost

Cons

It does not seem to communicate with other modules as it should. (jail, RMS, Civil)

Roxie
Overall rating
  • Industry: Public Safety
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comments about the software

Reviewed on 2017/01/20

I like working on the eForce software. It's becoming a better software from when we purchased it. ...

I like working on the eForce software. It's becoming a better software from when we purchased it. I have absolutely no issues with any of the support personnel, they are all great. I would like to see less issues when an update is done, but I'm also happy that eForce is trying to improve their software all the time. I was also very pleased with the last User Group conference and plan to attend again this year.

Pros

It is very user friendly. I like the fact that I can open an entire report into one document.

Cons

The fact that something may not work after an update is done. And sometimes, it will take a long time to get something fixed that was working before the update.

Carolyn
Overall rating
  • Industry: Public Safety
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

my life on eforce

Reviewed on 2017/02/01

I have watched eforce evolve over the last 17 years. For the most part I like the changes. There...

I have watched eforce evolve over the last 17 years. For the most part I like the changes. There are some that I don't like. Just a preference. The only thing right now that is making my life difficult is how slow it is to make changes and enter a case. Speed that up and I will be much happier. Send me to Hawaii for a week and my life will be great.

Pros

It is easy to use. Step by stop.

Cons

How slow it is to make changes.

Showing 5 reviews of 12 Read all reviews

eFORCE FAQs

Below are some frequently asked questions for eFORCE.

eFORCE offers the following pricing plans:

  • Free Trial: Not Available

Talk to a product expert for pricing information.

eFORCE has the following typical customers:

11–50

eFORCE supports the following languages:

English

eFORCE supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations eFORCE has

eFORCE offers the following support options:

Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for eFORCE.