Enterprise Bot
About Enterprise Bot
Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity.The outcome? Bots that engage and satisfy users, drive increased revenue and minimize costs.
Key benefits of Enterprise Bot
- Improved Customer Experience
- Enhanced Employee Experience
- Cost savings
- Increased productivity of support personnel
- ROI from day 1
- Seamless customer conversations
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Reviews
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- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Quick chat and live support chat
Reviewed on 2022/05/18
It is a great alternative to let customers to directly connecting and chatting with us. It has help...
It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.
Pros
It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.
Cons
Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very nice experience with Enterprise bot
Reviewed on 2022/01/28
Throughout the process from contracting to production and even after the production, the customer...
Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.
Pros
We enjoyed:
- the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA.
- the user-freindly interfaces
- the simplicity and completeness of the interfaces in terms of functionality
- the ease of training the AI
- the easy addition of a language
-the strength of the product engine which avoids doing specific development for very specific requests
- Reporting
Cons
Not being able to filter on requests not understood by the chatbot
Ability to find duplicates tiggers in different intents
Co-browsing module directly integrated in the lifechat
Alternatives Considered
Vizir- Industry: Leisure, Travel & Tourism
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The best people and support
Reviewed on 2022/01/24
Pros
Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities.
Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.
Cons
As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chatbot - Customer services available 24/24
Reviewed on 2022/01/25
We are able to support our customers in their journey of shopping Tax Free in their own language...
We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help.
Pros
It's very user friendly software, allows to have multiple agents connected in different locations.
To create and to populate the conversation of AI is quite simple.
Cons
Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp)
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smart and Innovative
Reviewed on 2022/01/27
High customer focus, solution oriented and smart people. They were very quick in understand...
High customer focus, solution oriented and smart people. They were very quick in understand different business needs.
Pros
We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.
Cons
The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.
Enterprise Bot FAQs
Below are some frequently asked questions for Enterprise Bot.Q. What type of pricing plans does Enterprise Bot offer?
Enterprise Bot offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing varies based on product and volume
Q. Who are the typical users of Enterprise Bot?
Enterprise Bot has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Enterprise Bot support?
Enterprise Bot supports the following languages:
Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese
Q. Does Enterprise Bot support mobile devices?
Enterprise Bot supports the following devices:
Q. What other apps does Enterprise Bot integrate with?
Enterprise Bot integrates with the following applications:
Anywhere365, Automation Anywhere, GENESYS, Hanna CRM, SS&C Blue Prism, ServiceNow, UiPath, iTSM
Q. What level of support does Enterprise Bot offer?
Enterprise Bot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Enterprise Bot.
- Ticketing Systems
- Help Desk Software
- Enterprise Search Software
- Email Management Software
- Online CRM Software
- Customer Service Software
- CRM Software
- Social CRM Tools
- Artificial Intelligence (AI) Software
- Sales Enablement Software
- Live Chat Software
- Contact Centre Software
- Conversational AI Platforms
- Conversational Marketing Platforms
- Natural Language Processing (NLP) Software
- Chatbot Software
