About Enterprise Bot

Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity.The outcome? Bots that engage and satisfy users, drive increased revenue and minimize costs.


Key benefits of Enterprise Bot

- Improved Customer Experience
- Enhanced Employee Experience
- Cost savings
- Increased productivity of support personnel
- ROI from day 1
- Seamless customer conversations


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Enterprise Bot

4,5 (10)
VS.
Highly reviewed

Starting Price

US$50,00
month
€200,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

148
49

Integrations

10
15

Ease of Use

4,6 (10)
4,8 (16)

Value for Money

4,4 (10)
4,8 (16)

Customer Service

5,0 (10)
4,9 (16)
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Reviews

Overall rating

4,5 /5
(10)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
5/5

Already have Enterprise Bot?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 10
Nurul Salimah
Nurul Salimah
Overall rating
  • Industry: Financial Services
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quick chat and live support chat

Reviewed on 2022/05/18

It is a great alternative to let customers to directly connecting and chatting with us. It has help...

It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.

Pros

It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.

Cons

Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.

imane
Overall rating
  • Industry: Insurance
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very nice experience with Enterprise bot

Reviewed on 2022/01/28

Throughout the process from contracting to production and even after the production, the customer...

Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.

Pros

We enjoyed:
- the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA.
- the user-freindly interfaces
- the simplicity and completeness of the interfaces in terms of functionality
- the ease of training the AI
- the easy addition of a language
-the strength of the product engine which avoids doing specific development for very specific requests
- Reporting

Cons

Not being able to filter on requests not understood by the chatbot
Ability to find duplicates tiggers in different intents
Co-browsing module directly integrated in the lifechat

Alternatives Considered

Vizir
Yoëlle
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best people and support

Reviewed on 2022/01/24

Pros

Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities.
Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.

Cons

As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.

Gloria
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for customer care support

Reviewed on 2022/01/19

Pros

The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).

Cons

The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.

Response from Enterprise Bot

Thank you for your response, Gloria. Appreciate your valuable feedback.

As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!

Stefan
Overall rating
  • Industry: Financial Services
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart and Innovative

Reviewed on 2022/01/27

High customer focus, solution oriented and smart people. They were very quick in understand...

High customer focus, solution oriented and smart people. They were very quick in understand different business needs.

Pros

We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.

Cons

The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.

Showing 5 reviews of 10 Read all reviews

Enterprise Bot FAQs

Below are some frequently asked questions for Enterprise Bot.

Enterprise Bot offers the following pricing plans:

  • Starting from: US$50,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing varies based on product and volume

Enterprise Bot has the following typical customers:

201–500, 501–1 000, 1 001–5 000

Enterprise Bot supports the following languages:

Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese

Enterprise Bot supports the following devices:

Enterprise Bot integrates with the following applications:

Anywhere365, Automation Anywhere, GENESYS, Guidewire, Hanna CRM, SS&C Blue Prism, Salesforce Foundation, ServiceNow, UiPath, iTSM

Enterprise Bot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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