--- description: Learn how Enterprise Bot can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Enterprise Bot Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Enterprise Bot](/software/2054268/enterprise-bot) # Enterprise Bot Canonical: https://www.getapp.za.com/software/2054268/enterprise-bot Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2054268/enterprise-bot?page=2) > AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day. > > Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Enterprise Bot \- Human like neural voice assistants - Improved Customer Experience - Enhanced Employee Experience - Cost savings - Increased productivity of support personnel - ROI from day 1 - Seamless customer conversations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 10 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Enterprise Bot - **Location**: Zug, Switzerland - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Pricing varies based on product and features requested. - **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Canada, France, Germany, Hong Kong SAR China, India, Indonesia, Italy, Liechtenstein, Luxembourg, Malaysia, Netherlands, Poland, Portugal, Singapore, Spain, Sweden, Switzerland and 4 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - CRM - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Transfer ## Integrations (8 total) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.getapp.za.com/directory/289/ivr/software) ## Related Categories - [IVR Software](https://www.getapp.za.com/directory/289/ivr/software) - [Online CRM Software](https://www.getapp.za.com/directory/232/online-crm/software) - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [CRM Software](https://www.getapp.za.com/directory/230/crm/software) - [Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/1397/artificial-intelligence/software) ## Alternatives 1. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Inxide](https://www.getapp.za.com/software/2055586/inxide) — 4.6/5 (10 reviews) 3. [inconnect](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 4. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Ada](https://www.getapp.za.com/software/111973/ada) — 4.7/5 (15 reviews) ## Reviews ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 May 2022* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Cons**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 January 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Cons**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 January 2022* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Cons**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Cons**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Cons**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2054268/enterprise-bot?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2054268/enterprise-bot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data