ChannelReply

4.9 (18)
Write a Review!
Connecting your marketplaces with your favorite helpdesk.

About ChannelReply

ChannelReply makes it easier than ever for eCommerce sellers to connect and manage customer service messages for Amazon, eBay, Walmart, Shopify, and Back Market, and more without leaving your favorite helpdesk. No more logging in and out of different marketplace dashboards. No more wasted time searching for customer order data.

It supports various helpdesks software including Zendesk, Freshdesk, Gorgias, Help Scout, and Re:amaze and integrates with multiple marketplaces such as eBay, Amazon, Shopify, Walmart, Back Market, and more.

You can send replies and automate responses without breaking strict marketplace rules. You can also view critical buyer and order data alongside customer messages and process refunds, request reviews, and more.


Key benefits of ChannelReply

• No more logging in and out of other dashboards. View and respond to threaded messages across marketplace channels.
• Improve response times by accessing critical buyer and order data alongside customer messages.
• Adhere to marketplace SLA standards with automated responses without breaking strict marketplace rules.
• Save time by processing returns and refunds from the same screen.
• Automate and manage Amazon feedback requests.


Images

ChannelReply Software - Answer customer questions from Amazon directly from Zendesk
ChannelReply Software - Manage eBay buyer-seller messages from Freshdesk
ChannelReply Software - View & respond to Shopify messages from Help Scout
ChannelReply Software - View, update customer and order data for Back Market from Re:amaze by GoDaddy
ChannelReply Software - Handle escalated tickets and process Walmart customer questions from Gorgias
View 6 more
ChannelReply video
ChannelReply Software - Answer customer questions from Amazon directly from Zendesk
ChannelReply Software - Manage eBay buyer-seller messages from Freshdesk
ChannelReply Software - View & respond to Shopify messages from Help Scout
ChannelReply Software - View, update customer and order data for Back Market from Re:amaze by GoDaddy
ChannelReply Software - Handle escalated tickets and process Walmart customer questions from Gorgias

Not sure about ChannelReply? Compare with a popular alternative

ChannelReply

4.9 (18)
VS.
Highly reviewed

Starting Price

US$39.00
month
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

19
113

Integrations

No integrations found
79

Ease of Use

5.0 (18)
4.5 (3,374)

Value for Money

4.8 (18)
4.4 (3,374)

Customer Service

4.9 (18)
4.5 (3,374)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Freshdesk

4.5
#1 Alternative to ChannelReply
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk...

Zoho Desk

4.5
#2 Alternative to ChannelReply
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting...

LiveAgent

4.7
#3 Alternative to ChannelReply
LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel...

Intercom

4.5
#4 Alternative to ChannelReply
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving...

Reviews

Overall rating

4.9 /5
(18)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
5/5
Customer Support
4.9/5

Already have ChannelReply?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 18
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best dashboard for managing ecommerce from multiple marketplaces

Reviewed on 2022/12/21

The overall experience was smooth and quick to do. 100% recommended product.

The overall experience was smooth and quick to do. 100% recommended product.

Pros

I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product.

Cons

So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them.

David
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Awesome Service

Reviewed on 2022/04/06

Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to...

Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service.

Pros

One of the most reliable things about ChannelReply is that it works and works well! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP.

Cons

They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too!

Response from Threecolts

Thank you so much for the kind words, David! We're working on adding more integrations to make ChannelReply a complete solution for businesses like yours, and there's a good chance we'll be getting started on one that you requested later this year. We'll be in touch with any updates!

Alan
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Streamline Customer Communications for all Critical Marketplaces

Reviewed on 2022/04/05

Pros

Able to integrate with helpdesk software so that all communications from marketplaces come to one place.

Cons

Pricing is a bit expensive for the lowest tier.

Response from Threecolts

Thank you so much for the kind review, Alan! Please feel welcome to reach out to us if you feel the pricing is a bit high for your business. We should be able to help reduce your costs.

Bryan
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Indispensable for Ecommerce Customer Experience

Reviewed on 2022/02/02

I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer...

I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.

Pros

ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price.

Cons

Nothing. The software works as intended.

Response from Threecolts

Thank you so much for the awesome review, Bryan! We really appreciate it!

Mia
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No complaints!

Reviewed on 2022/04/05

Overall, I've had a great experience. Easy to set up and customer service is great!

Overall, I've had a great experience. Easy to set up and customer service is great!

Pros

Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use.

Cons

I think an onboarding with a customer service rep would be beneficial for new clients

Response from Threecolts

Thank you so much for the wonderful review, Mia! We also really appreciate the feedback, and we've already launched a project to make live onboarding support more accessible.

Showing 5 reviews of 18 Read all reviews

ChannelReply FAQs

Below are some frequently asked questions for ChannelReply.

ChannelReply offers the following pricing plans:

  • Starting from: US$39.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Unlimited users. Unlimited marketplaces. Unlimited stores. No credit card required. Free 14-day trial. 30-day money-back guarantee.

ChannelReply has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

ChannelReply supports the following languages:

English

ChannelReply supports the following devices:

We do not have any information about what integrations ChannelReply has

ChannelReply offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for ChannelReply.