---
description: Learn how Polichat can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Polichat Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Polichat](/software/2054423/polichat-1)

# Polichat

Canonical: https://www.getapp.za.com/software/2054423/polichat-1

> Polichat software is for the integrated management of customer service over multiple channels, such as online chat, WhatsApp, and Facebook. It allows companies to utilize an entire customer service team and contact the public through a communication platform linked to a single WhatsApp account.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Polichat

Centralize customer support in a single shared inbox with official WhatsApp Business API integration.
• Automate messages, workflows, and responses to scale customer service without losing quality.
• Monitor team performance in real time with key metrics such as response time and resolution rate.
• Organize conversations using queues, tags, and departments for better operational efficiency.
• Improve customer experience with fast, personalized, and CRM-integrated communication.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Polichat

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Contact the supplier directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Spanish
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Mexico, Paraguay, Peru, Suriname, Uruguay, Venezuela

## Features

- AI Copilot
- API
- Activity Tracking
- Autoresponders
- CRM
- Call Recording
- Chat/Messaging
- Compliance Management
- Generative AI
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- Reporting & Statistics
- Social Media Integration
- Workflow Management

## Integrations (14 total)

- ChatBot
- Chatbot
- Facebook Business Suite
- Instagram
- Mercado Pago
- Messenger
- Messenger Bot
- RD Station
- WebChatAgent
- WebsiteChat
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API
- Whatsapp CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.getapp.za.com/software/2035411/whatsapp) — 4.7/5 (16359 reviews)
2. [Viber](https://www.getapp.za.com/software/2049588/viber) — 4.4/5 (4059 reviews)
3. [Telegram](https://www.getapp.za.com/software/114023/telegram) — 4.7/5 (6419 reviews)
4. [Text Request](https://www.getapp.za.com/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [Sociocs](https://www.getapp.za.com/software/2063200/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "Ótimo custo-benefício e funcionalidades" — 5.0/5

> **Verified Reviewer** | *03 October 2023* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Custo-benefício se destaca e também a capacidade de muitos usuários dentro do mesmo número para atender.
> 
> **Cons**: Acredito que devido ser uma plataforma web, tem algumas instabilidades da integração com o whatsapp devido á várias atualizações da plataforma.

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### "Uso e recomendo" — 5.0/5

> **Ícaro** | *25 April 2022* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: Preço acessível, totalmente pensado para o pequeno empresário, mesmo com integração com API oficial.
> 
> **Cons**: Boa a experiência até aqui e são mais de 2 anos
> 
> Muito boa\!

## Links

- [View on GetApp](https://www.getapp.za.com/software/2054423/polichat-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/polichat-1/> |
| en-AE | <https://www.getapp.ae/software/2054423/polichat-1> |
| en-AU | <https://www.getapp.com.au/software/2054423/polichat-1> |
| en-CA | <https://www.getapp.ca/software/2054423/polichat-1> |
| en-GB | <https://www.getapp.co.uk/software/2054423/polichat-1> |
| en-IE | <https://www.getapp.ie/software/2054423/polichat-1> |
| en-NZ | <https://www.getapp.co.nz/software/2054423/polichat-1> |
| en-SG | <https://www.getapp.sg/software/2054423/polichat-1> |
| en-ZA | <https://www.getapp.za.com/software/2054423/polichat-1> |
| pt | <https://www.getapp.com.br/software/2054423/polichat-1> |
| pt-PT | <https://www.getapp.pt/software/2054423/polichat-1> |

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