Yapi

4.7 (46)
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Elevate your dental practice with Yapi.

About Yapi

Yapi is a dental software solution for privately-owned dental practices, which provides features such as appointment reminders, online patient forms, reputation management, and appointment booking.

Using Yapi's reputation management, practices can benefit from the ability to request reviews from patients and manage feedback. The online patient form capabilities within YAPI also help facilitate a fully digital intake process.

Yapi integrates with a range of third party applications including Dentrix, Eaglesoft, Open Dental, and Ring Central.


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Yapi Software - YAPI Dental Software
Yapi Software - Update medical history in real-time with iPad forms that auto-import data and signed PDFs to your practice management software
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Yapi video
Yapi Software - YAPI Dental Software
Yapi Software - Update medical history in real-time with iPad forms that auto-import data and signed PDFs to your practice management software

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Starting Price

US$299.00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

24
44

Integrations

4
10

Ease of Use

4.7 (46)
4.7 (3)

Value for Money

4.7 (46)
4.0 (3)

Customer Service

4.7 (46)
4.5 (3)
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Reviews

Overall rating

4.7 /5
(46)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.7/5

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Showing 5 reviews of 46
Chance
Chance
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best software money can buy.

Reviewed on 2022/02/02

My overall experience with YAPI has been sublime. Any question I have always has an answer and if...

My overall experience with YAPI has been sublime. Any question I have always has an answer and if there isn’t one then the team gets together and makes sure the issue is resolved in the next update. I absolutely refuse to hear any offers from other dental software programs when I used to sit through them all. If you don’t like YAPI you need to make sure you fully understand it and are getting everything out of it you can.

Pros

My favorite aspect of the software currently is patient recall and online scheduling. The integration when they get a reminder that they are due and can just schedule immediately right from their phone is undeniably convenient and that’s what our patients want. Email campaigns are a huge help. It saves you valuable marketing dollars.

Cons

The few things that are missing are Knick knacks. The ability to upload pdf documents of patient treatment plans and send them recall reminders that they have pending treatment with an attached and signed document by them is essential. While hygiene visits are important treatment is where all the money is made. Integrating YAPI pay into that scheduling feature would also be highly beneficial. The office would decide how much of the co-pay would be required to make the appointment and the deposit could made directly from the patients phone in order to schedule. More customized email lists through POP. Filters that separate inactive, non-patient, and archived patients. Patients without insurance and maybe even specific insurances. Collections through YAPI. Like with recall. Patients get a reminder or a notification their claim has closed and they have an outstanding balance. Filters like standard billing and non-completed therapy or payment plans would have to be available. You don’t want a patient on a payment plan getting a reminder their full balance is due when you’ve already drafted autopay.

Alternatives Considered

Lighthouse Studio

Reasons for Switching to Yapi

Customer service and features. YAPI is constantly developing and their staff is available to train and coach you again and again.

Response from Yapi

We are thrilled to hear you have adopted our automated recall scheduling and online booking, Chance, and that you love it! Your feedback regarding feature requests is also extremely helpful to see and will be logged for our development team to consider as they prep additional releases. Thank you!

Carrie
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Patient Management

Reviewed on 2022/04/05

We have been using Yapi for many years in our office. We have been able to eliminate other...

We have been using Yapi for many years in our office. We have been able to eliminate other software because Yapi has added more services that we can use. I have been very happy that we can customize our forms and with Covid, it is such a bonus that we have have all our forms available online or mobile.

Pros

Yapi is very customizable for our specific office needs. Most often I can customize the product myself and if I need help, Yapi support is always very helpful. We have been using the software for several years now and other software has come and gone over the years but Yapi will always be our go to!

Cons

I would like it if they made online forms editable without having to use support.

Response from Yapi

Thank you so much for sharing such awesome feedback, Carrie, and for your input on feature requests as well for more 'DIY' editing for online forms. Can't wait for you to see what's in store soon for updates!

Erica
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Dental Practice Review

Reviewed on 2018/03/26

Overall the convenience of the program is ideal and it pairs well with our dentrix program. However...

Overall the convenience of the program is ideal and it pairs well with our dentrix program. However the time that it takes to recreate forms to make them compatible is a major downfall. They are also not set up to communicate with our medical practice management and EHR program.

Pros

We have yapi installed on our ipads for the patients to complete their new patient and updated patient forms when they arrive. It's a simple as selecting a box and the paperwork can be completed quickly.

Cons

You have to create the fillable version of all your forms to have it done the way you want it as the support staff doesn't have the ability to change a word document into a fillable version. I've spent countless hours recreating forms to make it compatible with the software. Ideally the support team would have the mans to do this for the customer.

Cindi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing customer service and even better product

Reviewed on 2022/03/22

The best customer service by far! Every time I have a question or need help I am able to find an...

The best customer service by far! Every time I have a question or need help I am able to find an answer quickly on their help page. If I need additional help, I can call and I am able to speak with someone promptly without the run around. I love how they routinely follow up with us too to check in.

Pros

We absolutely love how the software allows are new patients to fill out the new patient forms from their own smart device or in office on the iPad. Not only does it make it more convenient to patients, but it also allows are schedule more efficiently since the the forms auto-populate into Open Dental so the whole team can see the forms as they entered. This also reduces clerical error on our part while entering.

Cons

I would like to be able to add more appointment reminders and for the save the dates to go out sooner.

Alternatives Considered

Solutionreach

Reasons for Choosing Yapi

Better customer service and response time. Auto-populated forms and all digital forms.

Switched From

Weave

Reasons for Switching to Yapi

Better customer service and response time. Auto-populated forms and all digital forms.

Response from Yapi

So glad to see you are loving YAPI and Open Dental, Cindi, especially with the auto-import forms! We appreciate your feedback as well, thank you so much for sharing your experience here!

Chelsea
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Quality & Support with Yapi

Reviewed on 2022/08/04

Our office wouldn't be able to run as efficient as it does without Yapi. It integrates well with...

Our office wouldn't be able to run as efficient as it does without Yapi. It integrates well with our dental software system and has been a great addition to our daily workflow! With Yapi, we are able to communicate efficiently with our team and patients, customize and distribute patient intake forms and newsletters, customize criteria for recall reports and notices, and generate many many reviews.

Pros

We use Yapi's patient communication features on a daily basis to confirm appointments and communicate with our patients regarding important information. Yapi also features customized patient intake forms, review services, recall features, and so much more!

Cons

The dashboard is outdated and could be more user friendly.

Alternatives Considered

Solutionreach and Weave

Reasons for Switching to Yapi

We chose Yapi due to cost, integration with our other software system, features, and customer service.

Response from Yapi

Thank you so much for leaving a review of YAPI, Chelsea! Many updates to refresh the interface are underway, stay tuned!

Showing 5 reviews of 46 Read all reviews

Yapi FAQs

Below are some frequently asked questions for Yapi.

Yapi offers the following pricing plans:

  • Starting from: US$299.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Yapi offers monthly pricing options. View plans available at https://www.yapiapp.com/getyapi

Yapi has the following typical customers:

Self Employed, 2–10, 11–50

Yapi supports the following languages:

English, Spanish

Yapi supports the following devices:

iPad (Mobile)

Yapi integrates with the following applications:

Dentrix, Eaglesoft, Open Dental, Practice-Web

Yapi offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Yapi.