Qwary
About Qwary
Qwary is a customer experience management software designed to help businesses in the hospitality, retail, healthcare, education, and other sectors gain insights into customer and employee feedback. Administrators can gain insights into net promoter score (NPS), customer effort score (CES), and customer satisfaction score (CSAT) on a unified interface.
The platform enables managers to create AI-driven video surveys with automated subtitles and looped audios to enhance customer engagement. Qwary offers preview functionality, which allows teams to view customizable surveys on various devices. Supervisors can also send survey invitations and reminders via text messages and email campaigns.
Qwary lets stakeholders perform a comparative analysis between different variables to visualize data across customers’ sentiments and choices on a centralized dashboard. Operators can also conduct market research to validate unique selling points (USP), maintain brand loyalty, identify potential customers, and set up pricing.
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unbelievably good - on par with the best
Reviewed on 2021/03/24
Excellent customer support. The team really listens to customer feedback, their webinars are super...
Excellent customer support. The team really listens to customer feedback, their webinars are super in depth and top notch. The team is a solid as the product.
Pros
First, the UI/UX is really great and reminds a LOT of Typeform. It's super snappy, no lags, super crisp looking a real pleasure for the eyes. Honestly, if do a blind test most will think it's Typeform. Crazy.
Second, the range of options are staggering, I couldn't even list them all here, seriously:
- video forms, you can collect customer feedback
- video chat bubble for lead generation is pretty unique for a form builder
- translation API for quickly translating your form in other languages
- lots of native integrations (Gmail, Outlook, Airtable, and many more...), without counting Zapier and Webhooks.
- The flow builder is super rich with a breadth of options, you can also do conversational forms and so much more. There is so much options that it almost appeals to add a visual flow builder at some point.
Third, the analytics are one of the best I have seen and will convince any corporate clients: extremely detailed visual reports, GeoIp collection with world map representation by country, you can compare answers for each question and even better: sentiment analysis.
Cons
Nothing. to be more specific Qwary is so fully fledge that you almost with it had a visual flow builder. The conditional form building is almost limitless. Having also way to visual representation of those condition would be awesome.
Reasons for Choosing Qwary
Because coming from Typeform the UI/UX is so similar that after trying it and saw their advanced feature, I didn't think twice using it over it. Cost was a decision and above all the advanced features and detailed analytics.Switched From
TypeformReasons for Switching to Qwary
Because I wanted to find a new innovative product with a similar experience as Typeform but with more advanced features.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Qwary is a great product that I use daily for my online therapist business
Reviewed on 2022/04/12
It has been great! I love the software and I am very happy with the customer support I have...
It has been great! I love the software and I am very happy with the customer support I have received whenever I had questions or ran into a problem.
Pros
I like the ease of use, the available templates, the UI, and the ease of use for clients/customers.
Cons
The sentiment collection does not understand my clients. My clients give feedback containing what issues they have struggled with and how my service has helped them. So when they write about their struggles, the software assumes that it is something negative about my service. It would be nice I could somehow override this. At the same time it is not crucial for me or my business.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Broken
Reviewed on 2021/09/21
Disappointing.
Disappointing.
Pros
I love that I can build video surveys with this.
Cons
I spent a ton of time trouble shooting a video survey only to have some customers still not be able to use it.
Response from Qwary
Hello Dan,
I am sorry to hear about your experience. Can you please reach out to support via [email protected] or via intercom and send your survey URL to us. We will look into it in detail for you.
Thank you,
Rinku Shah
- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great alternative to Typeform
Reviewed on 2022/12/07
Pros
Nice looking surveys that can be created very easily. The customization options are perfect to stay on brand, and both simple and complex surveys can be created quickly. There is also a lot of possibility for sharing your survey.
Cons
The autosave feature.. while editing the survey, there's not save button because everything is saved instantly but sometimes, it feels unsure if it's correctly saved (even if it is).
Alternatives Considered
TypeformReasons for Choosing Qwary
Typeform was too expensive and Qwary had more features that I needed.Switched From
Typeform- Industry: Sports
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Swiss Knife of Professional Survey.
Reviewed on 2021/03/24
I actually use Qwary for both my business and hobby forms/survey. It is that flexible. The...
I actually use Qwary for both my business and hobby forms/survey. It is that flexible. The analytics functions and conditional logics are straight forward and do everything they are supposed to do. The ability to use video in the form is the next level. Qwary simply can do everything you can imagine.
Pros
I have used Qwary for almost 5 months now, and it has been very pleasant. UI/UX are very simple and intuitive. Everything looks nice and clean. There are so many features, yet all the steps are easy to figure out immediately. What I really love about Qwary is that, while it has all the punches of professional survey with all the analytics and such, it is flexible and full of so many features that you can make enjoyable and refreshing survey especially with the video ability. Qwary can just do it all. The amount of features are more than I could ask for. Lastly, the video bubble/widget that was recently implemented is so awesome and put Qwary to the next level.
Cons
For professional surveys, I think this is perfect. But since Qwary is so flexible that it can be used in many other ways, I would love to see some more of a modern and colours in the templates/designs. It is not vital, but it could win a lot more admirer. Undeniably first impression and look are very important. Some of my friends that I recommend Qwary were not impressed at the beginning because of the UI/design. They said it is not as beautiful as some other forms without knowing that Qwary is far more powerful than those they mentioned.
Qwary FAQs
Below are some frequently asked questions for Qwary.Q. What type of pricing plans does Qwary offer?
Qwary offers the following pricing plans:
- Starting from: US$199.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing starts from $199/Month paid yearly
Q. Who are the typical users of Qwary?
Qwary has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Qwary support?
Qwary supports the following languages:
English
Q. Does Qwary support mobile devices?
Qwary supports the following devices:
Q. What other apps does Qwary integrate with?
Qwary integrates with the following applications:
Airtable, BHN Rewards, Google Calendar, Google Sheets, Intercom, Join.Me, Mailchimp, Microsoft Outlook, Slack, Trello, Twilio, Zoho CRM
Q. What level of support does Qwary offer?
Qwary offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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Customer Experience Software
