watsonx Assistant

About watsonx Assistant

watsonx Assistant (formerly known as IBM Watson Assistant) is a cloud-based chatbot solution which provides features such as intent recognition, natural language processing, query suggestions, and automated responses.

Using watsonx Assistant's visual builder, businesses can benefit from the ability to train an AI system without code or development. The analytics capabilities within IBM Watson Assistant also allow businesses to track metrics and KPIs related to their chatbot’s service.

In order to ensure the security of business data, watsonx Assistant offers features such as access control, encryption at rest, and penetration testing.

watsonx Assistant integrates with a range of third party applications including Zendesk, Genesys Cloud CX, and Salesforce.


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watsonx Assistant

4,2 (5)
VS.

Starting Price

US$140,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

36
8

Integrations

3
5

Ease of Use

4,4 (5)
4,0 (1)

Value for Money

3,8 (5)
0,0 (1)

Customer Service

3,5 (5)
0,0 (1)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,2 /5
(5)
Value for Money
3,8/5
Features
3,8/5
Ease of Use
4,4/5
Customer Support
3,5/5

Already have watsonx Assistant?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5
Subrat
Subrat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

One of the Robust Conversational AI Provider I have used so fae

Reviewed on 2022/07/29

Although this platform is a very easy and hand tool for chatbot developers and has a very well-devel...

Although this platform is a very easy and hand tool for chatbot developers and has a very well-developed NLP algorithm however the IBM team can work on adding some new functionalities to the platform such as checkboxes, dropdown, carousels, and radio options

Pros

It has a very well-developed NLP algorithm I have used so far. I have been this platform for the past 1 year and I am quite happy about its functionality and performance.

Cons

The response types can be increased and features such as checkboxes, dropdown, and radio options should be made available for users.

Yasser
Yasser
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easiest way to build AI chatbots

Reviewed on 2022/04/09

Its helping my clients to provide a better customer service without needing to hire a team to...

Its helping my clients to provide a better customer service without needing to hire a team to manage it, Watson Assistant rich features are good enough to serve businesses from all sizes and it handles large volume of users easily and smoothly, It's a one step solution and they dont need anything else, It's enough for them.

Pros

I like how easy and quick to deploy Watson Assistant for my clients and how they easily able to use it without needing to reach back to us, Its helping them manage most of the customer service work without the need for employees, The main features that I like in Watson Assistant are: Text to Speech, optical charchtr recognition, Keyword extraction and named entity recognition. They are enough to get my client convinced.

Cons

User Interface needs to get improved and its missing the regional languages support, Data visualization could be better and lastly the documentation could be much better because most of the troubles are hard to troubleshoot or to find answers for it.

Alternatives Considered

Amazon Lex and Mindsay

Reasons for Switching to watsonx Assistant

Because of the positive reviews and the features
Mohamed
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Advanced but Simple and Smart Virtual Agent

Reviewed on 2022/04/20

We have used IBM Watson Assistant to create bots for our clients to help them reach a higher level...

We have used IBM Watson Assistant to create bots for our clients to help them reach a higher level of customer serving using the power of AI, Now they automated most of the responses and saved much time and human effort.

Pros

It's very easy to use and simple to create truly intelligent chatbots that used to require lots of complex coding skills now it's done easily and rich with features.

Cons

The search needs to be improved when searching in large models sometimes it feels like lost somehow, Needs to support more language and the data extraction needs to be easier and faster.

Laura
Overall rating
  • Industry: Management Consulting
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bot intelligenti per migliorare il customer care

Reviewed on 2023/07/29

Ho consigliato l’acquisto e configurato, all’interno di una società di gestione del risparmio, un...

Ho consigliato l’acquisto e configurato, all’interno di una società di gestione del risparmio, un chatbot con IBM Watson Assistant. Il chatbot sviluppato è in grado di rispondere agli utenti su domande relative ad uno specifico prodotto: i fondi pensione. Il software è in grado di fornire il contesto normativo che ruota attorno ai fondi, apprendendo tramite tacchine di machine learning eventuali novità, fornire informazioni sui costi dei prodotti, e rispondere a domande specifiche sulla posizione di un singolo cliente che ha già acquistato il prodotto è versato le prime quote. Il chatbot ha permesso di ridurre il lavoro degli operatori e migliorare la qualità del customer care delle compagnia. Ho consigliato l’uso di IBM Watson Assistant per l’esecuzione di tale progetto in quanto, seppur non economico, gode di un ottimo rapporto qualità prezzo.

Pros

La flessibilità di IBM Watson Assistant è uno dei suoi grandi vantaggi. I chatbot basati sul software possono interagire con l’utente attraverso molteplici canali, come webpages oppure applicazioni di messaggistica istantanea, ciò semplifica l’esperienza d’uso del chatbot da parte dell’utente. Attraverso il machine learning l’elaborazione del linguaggio naturale, il software è in grado di interpretare il testo posto in input dall’utente, fornire risposte coerenti ed apprendere, dai feedback dell’utente, al fine di migliorare la qualità delle risposte future. Una volta che un utente entra in contatto con il chatbot è possibile segmentarlo, e tenere in memoria le conversazioni passate, questo permette di fornire risposte sempre più coerenti e personalizzate. L’integrazione del software con l’infrastruttura IT esistente si rileva semplice ed il supporto tecnico di IBM è molto veloce nel fornire risposte di dettaglio per superare eventuali difficoltà incontrate nel percorso di configurazione.

Cons

Il prodotto non risulta semplice da usare in ogni suo aspetto, anzi per costruire dei chatbot avanzati, che forniscono risposte coerente e non frustrino gli utenti anziché aiutarli, offendono in tal modo l’effetto opposto di quello voluto da questi strumenti (migliorare il customer care) sono necessari molti mesi di lavoro e continui affinamenti. La tecnologia sottostante al software, è necessario tenere a mente, non permette ancora di gestire domande troppo ambigue o mal poste ed, in questi casi, bisogna rimandare la chat ad un reale operatore.

Elena
Overall rating
  • Industry: Management Consulting
  • Company size: 5 001–10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Costruire chatbot non è mai stata così semplice

Reviewed on 2023/11/22

IBM Watson assistant mi ha aiutato a costruire, esplorando varie opzioni, chat bar basi su whatsapp...

IBM Watson assistant mi ha aiutato a costruire, esplorando varie opzioni, chat bar basi su whatsapp e piattaforme simili senza attingere alle mie capacità di programmatore. Ho trovato ottima la possibilità di rispondere alla domanda di Watson per poter avere il prodotto finale che desideravo.

Pros

IBM Watson Assist è molto intuitivo. si può usare anche se non si è davvero esperti di programmazione. È necessario solo rispondere ad una serie di domande che, passo passo, ti guideranno al prodotto finale. Utile l'anteprima in tempo reale, specialmente se si sta esplorando le varie opzioni di creazione di bot. È possibile così scegliere il modello che meglio si adatta alle esigenze.

Cons

Un piccolo inconveniente è che i modelli sono un po' basilari. Gradirei si potessero ordinare in base alla complessità, in gal modo gli utenti inesperti potrebbero scegliere quelli del loro livello.

watsonx Assistant FAQs

Below are some frequently asked questions for watsonx Assistant.

watsonx Assistant offers the following pricing plans:

  • Starting from: US$140,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

watsonx Assistant has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

watsonx Assistant supports the following languages:

English

watsonx Assistant supports the following devices:

watsonx Assistant integrates with the following applications:

Genesys Cloud CX, Salesforce Starter, Zendesk Suite

watsonx Assistant offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

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