watsonx Assistant
About watsonx Assistant
watsonx Assistant (formerly known as IBM Watson Assistant) is a cloud-based chatbot solution which provides features such as intent recognition, natural language processing, query suggestions, and automated responses.
Using watsonx Assistant's visual builder, businesses can benefit from the ability to train an AI system without code or development. The analytics capabilities within IBM Watson Assistant also allow businesses to track metrics and KPIs related to their chatbot’s service.
In order to ensure the security of business data, watsonx Assistant offers features such as access control, encryption at rest, and penetration testing.
watsonx Assistant integrates with a range of third party applications including Zendesk, Genesys Cloud CX, and Salesforce.
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Reviews
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
One of the Robust Conversational AI Provider I have used so fae
Reviewed on 2022/07/29
Although this platform is a very easy and hand tool for chatbot developers and has a very well-devel...
Although this platform is a very easy and hand tool for chatbot developers and has a very well-developed NLP algorithm however the IBM team can work on adding some new functionalities to the platform such as checkboxes, dropdown, carousels, and radio options
Pros
It has a very well-developed NLP algorithm I have used so far. I have been this platform for the past 1 year and I am quite happy about its functionality and performance.
Cons
The response types can be increased and features such as checkboxes, dropdown, and radio options should be made available for users.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Easiest way to build AI chatbots
Reviewed on 2022/04/09
Its helping my clients to provide a better customer service without needing to hire a team to...
Its helping my clients to provide a better customer service without needing to hire a team to manage it, Watson Assistant rich features are good enough to serve businesses from all sizes and it handles large volume of users easily and smoothly, It's a one step solution and they dont need anything else, It's enough for them.
Pros
I like how easy and quick to deploy Watson Assistant for my clients and how they easily able to use it without needing to reach back to us, Its helping them manage most of the customer service work without the need for employees, The main features that I like in Watson Assistant are: Text to Speech, optical charchtr recognition, Keyword extraction and named entity recognition. They are enough to get my client convinced.
Cons
User Interface needs to get improved and its missing the regional languages support, Data visualization could be better and lastly the documentation could be much better because most of the troubles are hard to troubleshoot or to find answers for it.
Reasons for Switching to watsonx Assistant
Because of the positive reviews and the features- Industry: Broadcast Media
- Company size: 201–500 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
WatsonX review
Reviewed on 2024/09/11
Building is fine, but finding out how to fix steps in actions takes a lot of trial and error.
Building is fine, but finding out how to fix steps in actions takes a lot of trial and error.
Pros
Controlling the actions and setting up look of the chatbot is easy.
Cons
Action steps are buggy and skip steps. Customers are not pushing buttons like they're supposed to.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Making it easy to use chatbots with IBM watsonx Assistant
Reviewed on 2024/08/07
Customizable customer support and business compliance platform, Provision of financial insights...
Customizable customer support and business compliance platform, Provision of financial insights from market trends.
Automated generation of daily reports.
Mitigation of risk portfolio.
Pros
IT IS OMNI CHANNEL, Smart and useful NLP that gives human like amazing responses.
Cons
Challenges with complex tasks.
Offers limited customization space.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Highly recommended - IBM Watsonx
Reviewed on 2024/08/20
Overall the experience has been great and the IBM cloud support is very good as well. Multiple ways...
Overall the experience has been great and the IBM cloud support is very good as well. Multiple ways to procure so you have options to pick what works best.
Pros
Mature platform with industry catalogs, easy to build and maintain AI solution, out of the box integrations, advanced LLM models with bring your own LLM as well, and omni-channel feature
Cons
Pricing is user based. Would be nice to have consumption based like per message.
watsonx Assistant FAQs
Below are some frequently asked questions for watsonx Assistant.Q. What type of pricing plans does watsonx Assistant offer?
watsonx Assistant offers the following pricing plans:
- Starting from: US$140.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Q. Who are the typical users of watsonx Assistant?
watsonx Assistant has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does watsonx Assistant support?
watsonx Assistant supports the following languages:
Arabic, Chinese, Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish
Q. Does watsonx Assistant support mobile devices?
watsonx Assistant supports the following devices:
Q. What other apps does watsonx Assistant integrate with?
watsonx Assistant integrates with the following applications:
Genesys Cloud CX, Salesforce Starter, Zendesk Suite
Q. What level of support does watsonx Assistant offer?
watsonx Assistant offers the following support options:
FAQs/Forum, Knowledge Base
Related categories
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