Audara

About Audara

Audara is a call center and business phone software that helps businesses record calls, set up call queues, manage inbound campaigns, conduct surveys, handle conference calls, and more from within a unified platform. It allows team members to set up extensions, create interactive service menus, design ring groups, and configure automated wait-music & announcements.

Audara enables staff members to automatically distribute calls, utilize predictive auto-dialing, set up skill-based routing, create campaign scripts, and maintain customer interaction history, among other operations. With the live web chat module, employees can manage chat campaigns, conduct video chats, record conversations, and manage communications on social media channels. It also allows team leaders to track agent productivity, set up conversion goals, schedule calls, handle telephone-based payments, and monitor call notes.

Audara offers an application programming interface (API), which enables organizations to integrate the platform with several third-party customer relationship management (CRM) solutions. It lets supervisors receive and export real-time or scheduled agent performance reports in multiple file formats, including text, PDF, or excel.