Zenvia Conversion

Conversational marketing platform for eCommerce businesses

About Zenvia Conversion

Zenvia Conversion (formerly Sirena) is a conversational marketing platform designed to help businesses in the eCommerce, retail, automotive, education, and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger, and Instagram to connect with prospects on a unified interface.

The platform enables managers to create messaging buttons, letting potential customers send queries using preferred channels. Zenvia Conversion offers automated assignment algorithms, which allows teams to filter and direct incoming messages to relevant agents via distribution bots. Supervisors can also gain insights into open, scheduled, closed, and unassigned conversations through mobile applications on Android and iOS devices.

Zenvia Conversion lets eCommerce businesses automate transactional messages and notify customers regarding the order and delivery updates in real-time. Operators can also automate conversations via chatbots, send broadcast messages, and add custom labels on a centralized dashboard.


Images

Zenvia Conversion Software - Sirena message broadcasting
Zenvia Conversion Software - Sirena conversations
Zenvia Conversion Software - Sirena chat
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Zenvia Conversion Software - Sirena message broadcasting
Zenvia Conversion Software - Sirena conversations
Zenvia Conversion Software - Sirena chat

Not sure about Zenvia Conversion? Compare with a popular alternative

Zenvia Conversion

4,1 (359)
VS.
Highly reviewed

Starting Price

US$0,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

43
116

Integrations

6
85

Ease of Use

4,2 (359)
4,5 (3 270)

Value for Money

3,8 (359)
4,4 (3 270)

Customer Service

4,0 (359)
4,5 (3 270)
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Reviews

Overall rating

4,1 /5
(359)
Value for Money
3,8/5
Features
3,9/5
Ease of Use
4,2/5
Customer Support
4,0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 359
Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The worst part: Searching contacts and Contacting Sirena's Support Team

Reviewed on 2020/10/28

Good.

Good.

Pros

It is very user-friendly, the executives that work for us at Tortooga are not always related or familiar with CRM o tech platforms. So this makes it easy for them and for us

Cons

As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific contact and it won't find it by its number, but its name, which very frequently is changed by the prospect.
Also, the Support Team has not been helpful, and your Support Bot just doesn't work.

Response from Zenvia

Thank you ! We are so happy to read your review. It inspires us to continue working and improving. Thank you

Nicolas
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM

Reviewed on 2020/04/29

Excellent platform to communicate with clients through WhatsApp

Excellent platform to communicate with clients through WhatsApp

Pros

The WhatsApp integration is a powerful feature to communicate with clients.

Cons

Not much features for a call center operation

Response from Zenvia

Hi Nicolas,

Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena

I appreciate your comments.

We're always improving our product, so I'll pass this off to the team to factor into future updates and enhancements.

Best,
Luis

Luis
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Good idea poor execution

Reviewed on 2020/12/17

Very poor. Looking to switch to alternative platform.

Very poor. Looking to switch to alternative platform.

Pros

The functionality of servicing customers with one central WhatsApp number and directing their orders to the most convenient location.

Cons

Advertised CRM features were practically non existent. Down time at non acceptable levels. Extremely poor customer service.

Verified Reviewer
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent WhatsApp integration

Reviewed on 2020/04/29

Very proactive development and support team, training is offered when required, and constantly...

Very proactive development and support team, training is offered when required, and constantly improving the product

Pros

We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

Cons

The app still has a lot of room to improve metrics, and customize reports for users aiming to base the customer relationship in Sirena

Response from Zenvia

Hi, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments.

We're always improving our product, so I'll pass this off to the team to take this into account.

Best, Luis

Gabriel
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sirena in real estate

Reviewed on 2020/04/29

The experience is really good. Help a lot to our company.

The experience is really good. Help a lot to our company.

Pros

The possibility to use WhatsApp with a Crm

Cons

Integration with Facebook sometime is a problem

Response from Zenvia

Thank you! We are so happy to read your review. It inspires us to continue working and improving. I can tell you we've developed a lot the past year, the reports and integrations are working better. We always count on your valuable feedback.

Showing 5 reviews of 359 Read all reviews

Zenvia Conversion FAQs

Below are some frequently asked questions for Zenvia Conversion.

Zenvia Conversion offers the following pricing plans:

  • Starting from: US$0,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Zenvia Conversion has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Zenvia Conversion supports the following languages:

Brazilian Portuguese, English, Portuguese, Spanish

Zenvia Conversion supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zenvia Conversion integrates with the following applications:

Messenger, Meta for Business, PayPal, Salesforce Platform, Shopify, Zapier

Zenvia Conversion offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Zenvia Conversion.