Zenvia Conversion
Zenvia Conversion
About Zenvia Conversion
Zenvia Conversion (formerly Sirena) is a conversational marketing platform designed to help businesses in the eCommerce, retail, automotive, education, and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger, and Instagram to connect with prospects on a unified interface.
The platform enables managers to create messaging buttons, letting potential customers send queries using preferred channels. Zenvia Conversion offers automated assignment algorithms, which allows teams to filter and direct incoming messages to relevant agents via distribution bots. Supervisors can also gain insights into open, scheduled, closed, and unassigned conversations through mobile applications on Android and iOS devices.
Zenvia Conversion lets eCommerce businesses automate transactional messages and notify customers regarding the order and delivery updates in real-time. Operators can also automate conversations via chatbots, send broadcast messages, and add custom labels on a centralized dashboard.
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Reviews
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- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best customer service enhancement tool
Reviewed on 2021/10/07
Pros
This tool is unbelievable :
1. The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome.
2. The shared team inbox makes the whole process so hassle-free and easy to manage.
3. Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest possible way.
Cons
Nothing as such. The company is doing great work. Keep bringing new ideas in the software.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great CRM & Chat Software
Reviewed on 2021/08/27
It is a tool that is constantly evolving and that allows us to use its new features in order to...
It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our contacts and prospects. As I mentioned previously, for us the main problem that we were able to solve was the formalization of our communication process through WhatsApp with our contacts and prospects.
Pros
It is a great tool to manage all your WhatsApp contacts and prospects. It allows you to record digital sales and thus measure the effectiveness of your marketing effort. Highly recommended if you are looking to formalize communication through WhatsApp!
Cons
It would be great to have a flow module, where we can see how some automatic responses can appear depending on the questions.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
You are on time to change
Reviewed on 2020/04/15
Not practical, not usefull. You are an organization very desorganization.
Not practical, not usefull. You are an organization very desorganization.
Pros
The idea is good.
Cons
That always has trouble
Response from Zenvia
This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It makes your sales team go faster
Reviewed on 2020/04/27
It has been a good experience overall. We manage a lot of client's request per day, and made us...
It has been a good experience overall. We manage a lot of client's request per day, and made us more efficient in brief time.
Pros
I liked how easy is for sales reps to get started with it, and the natural flow to go from one client to another inside the system.
It really makes you go fast with your follow ups and new contacts
Cons
The reports are not good enough since they're very structured and apparently from a 3rd party service
Response from Zenvia
Hi Gonzalo, what a good message to receive! Thank you for your comment, we appreciate it. I'll be reporting your comments about the reports to our team of developers, although you evaluated it more than a year ago, the system has improved a lot since then. We'll always count on these valuable feedback to go on bringing our best.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great CRM
Reviewed on 2020/04/29
Excellent platform to communicate with clients through WhatsApp
Excellent platform to communicate with clients through WhatsApp
Pros
The WhatsApp integration is a powerful feature to communicate with clients.
Cons
Not much features for a call center operation
Response from Zenvia
Hi Nicolas,
Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena
I appreciate your comments.
We're always improving our product, so I'll pass this off to the team to factor into future updates and enhancements.
Best,
Luis
Zenvia Conversion FAQs
Below are some frequently asked questions for Zenvia Conversion.Q. What type of pricing plans does Zenvia Conversion offer?
Zenvia Conversion offers the following pricing plans:
- Starting from: US$0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Q. Who are the typical users of Zenvia Conversion?
Zenvia Conversion has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zenvia Conversion support?
Zenvia Conversion supports the following languages:
Brazilian Portuguese, English, Spanish
Q. Does Zenvia Conversion support mobile devices?
Zenvia Conversion supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zenvia Conversion integrate with?
Zenvia Conversion integrates with the following applications:
Messenger, Meta for Business, PayPal, Salesforce Platform, Shopify, Zapier
Q. What level of support does Zenvia Conversion offer?
Zenvia Conversion offers the following support options:
FAQs/Forum, Knowledge Base, Chat
Related categories
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Customer Communications Management Software
