ManyChat

Conversational AI platform for eCommerce businesses

About ManyChat

ManyChat is a conversational AI platform designed to help businesses in the eCommerce sector automate conversations across text messages, Facebook Messenger, and Instagram. Administrators can share discount coupons, booking confirmations, promotional messages, and more with customers via email and text messages.

The white-labeled platform enables managers to link the system with the Shopify store and send personalized messages to clients with abandoned carts. ManyChat allows teams to book appointments, send reminders, collect feedback, and share news using a centralized dashboard. Supervisors can also add tags to segment customers, create custom keyword triggers, and run automated drip sequences.

ManyChat lets stakeholders build personalized chatbot flows, perform A/B tests to optimize campaign efficiency, and gain insights into performance analytics. Operators can also utilize built-in templates to create, replicate, and edit marketing campaigns across various social networking channels using a drag and drop interface.


Images

ManyChat Software - ManyChat dashboard
ManyChat Software - ManyChat welcome message
ManyChat Software - ManyChat actions
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ManyChat Software - ManyChat dashboard
ManyChat Software - ManyChat welcome message
ManyChat Software - ManyChat actions

Not sure about ManyChat? Compare with a popular alternative

ManyChat

4,6 (70)
VS.
Highly reviewed

Starting Price

US$15,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

24
143

Integrations

10
200

Ease of Use

4,5 (70)
4,2 (2 404)

Value for Money

4,2 (70)
4,4 (2 404)

Customer Service

4,1 (70)
4,4 (2 404)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,6 /5
(70)
Value for Money
4,2/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,1/5

Already have ManyChat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 70
Luciano
Luciano
Overall rating
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The reference app for conversational design

Reviewed on 2021/12/02

Overall experience excellent: we are dealing with a product that does many things and does them...

Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.

Pros

The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability

Cons

I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram.
In the free plan you can't do almost anything.

Mugume
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The revolutionary ChatBot ever developed

Reviewed on 2023/10/05

I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome...

I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome a variety of company obstacles, such as automating lead creation, marketing, and customer service. I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels. In order to better improve my experience, I have also mentioned platform policy difficulties and wanted extra functionality. Overall, ManyChat has shown to be an effective tool for boosting client interaction and optimizing my business procedures.

Pros

Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack.

Cons

Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging.

Mike
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust non-code chatbot platform for beginners to advanced

Reviewed on 2024/02/15

Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending...

Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending to them etc.

Pros

Easy to setup a new chatbot, create an outline and add the specific actions to be followed. Ability to create complex chats with follow-ups, api calls, tags etc. make it a very robust platform.

Cons

Instagram comment reply is a bit strange to implement at first.

Kelby
Kelby
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Great Software Idea hindered by Bugs and Poor Customer Service.

Reviewed on 2023/08/28

Signed up for a free trial a year ago. Saw the potential but wanted to look at other options before...

Signed up for a free trial a year ago. Saw the potential but wanted to look at other options before committing to the platform. The free trial ended and was charged for months without being able to even log into the service to cancel or use. Was receiving receipts to my business email address but couldn't use that email address to log in/recover my password. Finally figured out it I had to authenticate via Facebook for access. The platform has a lot of great features that don't consistently work. Have reported several bugs and issues that customer support goes overboard with attempting to indemnify themselves from rather than addressing. Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager.

Pros

When it works, it's quite effective at turning the activity through our social channels into actual leads and site traffic.

Cons

Unfortunately, it doesn't always work and this has led to turn activity through our social channels into frustrated people and missed opportunities

Alternatives Considered

Chatfuel
Montrez
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Exotic Online Chatbot

Reviewed on 2023/11/15

Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try.

Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try.

Pros

I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you.

Cons

Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms.

Showing 5 reviews of 70 Read all reviews

ManyChat FAQs

Below are some frequently asked questions for ManyChat.

ManyChat offers the following pricing plans:

  • Starting from: US$15,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

$15/month

ManyChat has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

ManyChat supports the following languages:

English

ManyChat supports the following devices:

ManyChat integrates with the following applications:

ActiveCampaign, ConvertKit, Google Sheets, Klaviyo, Mailchimp, Make, PayPal, Shopify, Stripe, Zapier

ManyChat offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

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