ManyChat
About ManyChat
ManyChat is a conversational AI platform designed to help businesses in the eCommerce sector automate conversations across text messages, Facebook Messenger, and Instagram. Administrators can share discount coupons, booking confirmations, promotional messages, and more with customers via email and text messages.
The white-labeled platform enables managers to link the system with the Shopify store and send personalized messages to clients with abandoned carts. ManyChat allows teams to book appointments, send reminders, collect feedback, and share news using a centralized dashboard. Supervisors can also add tags to segment customers, create custom keyword triggers, and run automated drip sequences.
ManyChat lets stakeholders build personalized chatbot flows, perform A/B tests to optimize campaign efficiency, and gain insights into performance analytics. Operators can also utilize built-in templates to create, replicate, and edit marketing campaigns across various social networking channels using a drag and drop interface.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An easy to use platform
Reviewed on 2023/09/06
Pros
It is stable and easy to manage.Lots of documentation on the internet. Easy to learn.
Cons
A rather high price compared to other platformsIt doesn't have many AI options
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Exotic Online Chatbot
Reviewed on 2023/11/15
Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try.
Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try.
Pros
I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you.
Cons
Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms.
- Industry: Retail
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It's great if you have a large, active, and engaged following
Reviewed on 2024/11/04
Overall, it was positive, and honestly, I may become a customer again one day.
Overall, it was positive, and honestly, I may become a customer again one day.
Pros
Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages.
Cons
During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The revolutionary ChatBot ever developed
Reviewed on 2023/10/05
I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome...
I have typically been pleased with the ManyChat platform as a user. ManyChat has helped me overcome a variety of company obstacles, such as automating lead creation, marketing, and customer service. I value the advantages I've experienced, including increased effectiveness in managing repetitive activities, improved user engagement through tailored interactions, and the capacity to communicate with a larger audience via various channels. In order to better improve my experience, I have also mentioned platform policy difficulties and wanted extra functionality. Overall, ManyChat has shown to be an effective tool for boosting client interaction and optimizing my business procedures.
Pros
Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack.
Cons
Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Robust non-code chatbot platform for beginners to advanced
Reviewed on 2024/02/15
Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending...
Love it, implement advanced chatbots for clients like looking up documents in the cloud and sending to them etc.
Pros
Easy to setup a new chatbot, create an outline and add the specific actions to be followed. Ability to create complex chats with follow-ups, api calls, tags etc. make it a very robust platform.
Cons
Instagram comment reply is a bit strange to implement at first.
ManyChat FAQs
Below are some frequently asked questions for ManyChat.Q. What type of pricing plans does ManyChat offer?
ManyChat offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
$15/month
Q. Who are the typical users of ManyChat?
ManyChat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does ManyChat support?
ManyChat supports the following languages:
English
Q. Does ManyChat support mobile devices?
ManyChat supports the following devices:
Q. What other apps does ManyChat integrate with?
ManyChat integrates with the following applications:
ActiveCampaign, Google Sheets, Kit, Klaviyo, Mailchimp, Make, PayPal, Shopify, Stripe, Zapier
Q. What level of support does ManyChat offer?
ManyChat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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