IT Portal
About IT Portal
IT Portal is a document management software that helps businesses receive, track, manage and store IT documents, passwords, and more. As you grow as an IT Department, you outgrow the cluttered file shares and excel password lists.
You can easily Integrate with important PSA RMM with significant authentication and data software.
Get ready to reduce downtime, create accountability for documentation, and provide peace of mind for managers and IT professionals.
Key benefits of IT Portal
Features
• Support & Training Options
• SAML Authentication
• Full Open API
• PSA, RMM & VMWare Integration
• Password Manager
• Chrome Extention
• Mobile App
Images
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Reviews
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- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product, great team!
Reviewed on 2022/12/04
Pros
The flexibility is great. The support team is brilliant and very responsive.
Cons
There is no non-latin language support at the moment.
Reasons for Switching to IT Portal
The flexibility of data input, reporting and price.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The difference between an hobby and professional
Reviewed on 2024/11/07
It's allow us to manage the IT information in a better way, and share the knowledge with our...
It's allow us to manage the IT information in a better way, and share the knowledge with our customers, increasing the value of our service.
Pros
1 Made for MSP
2 Quite comprehensive (feature rich)
3 Affordable pricing
Cons
- Chaotic, not linear, not uniform
- Sometime the same feature is implemented differently based on the object
- Absence of a real reporting system to obtain an offline readable and dense documentation.
Reasons for Switching to IT Portal
First of all IT portal was "good enought" Second it was abortable Third we where tired to write all down in a gogole site, one for each customer- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Product but needs a bit of work.
Reviewed on 2022/02/18
Overall has helped get all my password, diagrams location and assets organized.
Overall has helped get all my password, diagrams location and assets organized.
Pros
Overall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday.
Cons
Could be improved but overall is a good product.
Reasons for Choosing IT Portal
Passportal was from Solarwinds, software really never worked support and sales are horrible. No wonder they changed their name to N-able, they called me to see if I wanted to sign again told them I will never do business with a company like N-able.Switched From
PassportalReasons for Switching to IT Portal
For the price and features I need document and password management.Response from SI Portal
We are happy to hear you had a good experience with IT Portal! We value your input and encourage you to let us know more details about your experience with us.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A great solution, not too expensive.
Reviewed on 2022/02/28
IT Portal is a daily operational tool for us. We use it each time we need to login into a customer...
IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login.
we keep file and backup config within each device, for each customer.
Some customer have access to their data directly.
Pros
The pricing is good for a small team.
It's responsive, quick, stable.
Easy to setup and provisionning for customer.
Information is quickly reachable with the browser extension plugin.
Cons
More training video, with more exempe would be more easy to understand what section is and how it's intendent to be use.
Some way to view file inside the portal than have either choice to download or view in web browser.
More customizable forms, categories/class, devices, that we can remove what is not needed.
Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature.
Reasons for Switching to IT Portal
Mainly for the cost, web hosting, security feature, the overall maintenance cost that a customized made system. The possibility of integration with our current RMM at that time.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
IT Portal provides excellent functionality and value
Reviewed on 2022/02/28
Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has...
Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand.
Pros
I consider IT Portal a full fledged IT Documentation product. I find the pricing to be reasonable, and functionality and stability to be top notch. They continuously develop the Portal so new functionality is added pretty much monthly. Most of the time, the Portal responds quite quickly on a server that is far from a high resource system.
Cons
I would like to see the relationships functionality beefed up a bit more. I would like to be able to add more details to the nature of the relationships than is currently possible at the time of this review.
Alternatives Considered
IT GlueReasons for Choosing IT Portal
At the time, Bizdox development and support seemed to be pretty much frozen. We had used it heavily, however we could not just wait around to see what would happen with all of our information. We felt we needed to move such an important function to a more viable vendor.Reasons for Switching to IT Portal
Primarily on cost. At the time, IT Glue was considerably more expensive than IT Portal and I did not feel there was enough difference in functionality to justify that difference.IT Portal FAQs
Below are some frequently asked questions for IT Portal.Q. What type of pricing plans does IT Portal offer?
IT Portal offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Tiered pricing is based on user count, $20/user/month or $ 240/user/year when you have 5 Users, Terms & conditions apply. • Prices are the same for on-cloud and on-premises services • Prices are per month or annual • 30-day money-back guarantee • No onboarding feeds • No long-term contracts • Annual discounts, up to 20%
Q. Who are the typical users of IT Portal?
IT Portal has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does IT Portal support?
IT Portal supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does IT Portal support mobile devices?
IT Portal supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does IT Portal integrate with?
IT Portal integrates with the following applications:
Atera, Auvik, BMS, Domotz, Gliffy, Lucidchart, Microsoft SQL Server, Office 365 Document Management, PSA, Passportal
Q. What level of support does IT Portal offer?
IT Portal offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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