Harbortouch POS

Online ordering and bar POS software for restaurants

About Harbortouch POS

Harbortouch POS is an online ordering software designed to help businesses in the retail sector manage orders, reservations, inventory, payments, and reporting. Administrators can utilize the kitchen display systems (KDS) to streamline front and back-office communication flows.

The platform enables managers to handle waitlists, split and transfer checks across different tables, and create consignments. Customers can scan QR codes to pay bills at hotels, restaurants, and retail stores using mobile devices. Harbortouch POS allows hairstylists to manage online bookings, booth rentals, appointments, and more on a unified interface. Supervisors can also offer rewards and commissions to employees based on the sales metrics during different job shifts.

Harbortouch POS lets stakeholders gain real-time insights into sales, products, labor costs, stock levels, and purchase orders on a centralized dashboard. Operators can also integrate the system with various third-party applications including DoorDash and Uber Eats to manage delivery operations.


Images

Harbortouch POS Software - Harbortouch transactions
Harbortouch POS Software - Harbortouch dashboard
Harbortouch POS Software - Harbortouch customer database
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Harbortouch POS Software - Harbortouch transactions
Harbortouch POS Software - Harbortouch dashboard
Harbortouch POS Software - Harbortouch customer database

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Harbortouch POS

1,7 (100)
VS.

Starting Price

US$29,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

33
18

Integrations

6
5

Ease of Use

2,0 (100)
4,7 (34)

Value for Money

1,4 (100)
4,4 (34)

Customer Service

1,6 (100)
4,2 (34)
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Reviews

Overall rating

1,7 /5
(100)
Value for Money
1,4/5
Features
1,7/5
Ease of Use
2,0/5
Customer Support
1,6/5

Already have Harbortouch POS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 100
Andrea
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Constant equipment failure during busy periods, on hold forever, over-charging me for months

Reviewed on 2018/03/14

Pros

The updated Harbortouch Lighthouse reporting, however I have learned most POS system have the same reporting. If I could give negative stars I would.

Cons

software un-reliable, did not live up to their contract, randomly giving me price increases when I had a 3 year signed contract, never removed additional costs i.e. gift card charge after I had asked several times, automatically renewed me for another 3 years, never gave me notice and found out when I tried to cancel my service. Very expensive, poor customer service depending on the rep you get on the phone. Currently I have been on the phone for over 46 minutes trying to get my statement issues resolved. I have a screen shot to prove it. Horrible feeling that I have been taken advantage of being a new business owner. You have many options for POS systems, this is NOT it. I realize the POS and credit card processing is confusing, talk to you bank first and other business owners before making your decision. It is very important.

Melody
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Beware of Harbortouch

Reviewed on 2019/06/17

The first month was great and everything happened just as the salesperson said it would. The second...

The first month was great and everything happened just as the salesperson said it would. The second month was hell. They arbitrarily changed my billing from monthly to daily without telling me, deducting various amounts from our checking account without invoicing. This caused more than $600 in overdraft fees. Even after I fixed all this with the bank and stipulated to Harbourtouch what I would accept and not accept in writing, they did it again! This time it caused $210 in overdraft fees. Finally, their retention department changed my account to monthly and I have one more shot at fixing this to get more than $200 in money being held in limbo. I can't settle my register until I have money in the bank and know they aren't deducting until everything is through.

Pros

The fact that they provided a cash register too and all of it was already programmed.

Cons

They hold my money from deposits without notification. They put a 48 hour hold on my deposits, but take out their pay on that money within 24 hours. This caused significant overdrafts, which Harbortouch wouldn't help with or accept responsibility for.

Dan
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

You lose more than you win

Reviewed on 2019/12/04

Awful

Awful

Pros

It is cheap,

Cons

The layout, theme, support, any sort of extra integration you may need (Website, online ordering platforms) forget about it, slow running, wastes a tremendous amount of paper.

Response from Shift4

Dan,

We are saddened to hear that you are more than dissatisfied with your Harbortouch POS system and apologize for your negative experience. We work hard to develop user-friendly products that deliver exponential value to our customers. We would like the opportunity to understand more of your concerns and work together to determine a solution that will work well for your business. At your convenience, please send an email to [email protected] with your Merchant ID number and best contact number. Once we have this information, someone from our management team will be able to review your account and contact you to discuss this further.

Cory
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Going with Harbortouch was the absolute worst decision I made in opening my business.

Reviewed on 2017/06/30

The software is complete rubbish and continues to break down a couple times per week. It doesn't...

The software is complete rubbish and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do.

Cons

Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system.

My experience:

1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front.
2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted).
3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers.
4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete rubbish as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with rubbish software and their Customer Service.
5) The EMV system is no longer even on the horizon.
6) The reservation system is unusable.

Michael
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Worst customer service on the planet. It has been 4 days now and we still cannot sign on!

Reviewed on 2022/01/06

Worst customer service ever period of any company I have ever dealt with and there have been some...

Worst customer service ever period of any company I have ever dealt with and there have been some doozies. It's been almost a week now and we still can't sign on to generate a report to pay or state sales tax. We have our states Attorney General involved at this point.

Pros

Duplication of existing products was nice but that is a basic feature in any pos product

Cons

Absolutely no customer support. The worst part about selling our business was dealing with Harbortouch. They charge your account for anything whenever they want. They held 4,000 in funds from us for over a month because their RMA department didn't update our account.

Response from Shift4

Michael,

We are very sorry to hear of the difficulties you've encountered during your experience with Harbortouch. We would like to speak with you further to learn more about your concerns and work to resolve them. At your convenience, please send your Merchant ID number along with your contact information to [email protected], and one of our team members will reach out to further assist.

Showing 5 reviews of 100 Read all reviews

Harbortouch POS FAQs

Below are some frequently asked questions for Harbortouch POS.

Harbortouch POS offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

$29/user/month

Harbortouch POS has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Harbortouch POS supports the following languages:

English

Harbortouch POS supports the following devices:

Harbortouch POS integrates with the following applications:

DoorDash, FiveStars, Mailchimp, Orca Inventory, Sarbari, Sling

Harbortouch POS offers the following support options:

24/7 (Live rep), Chat

Related categories

See all software categories found for Harbortouch POS.