---
description: Learn how LoyJoy can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: LoyJoy Reviews, Prices & Ratings | GetApp South Africa 2026
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Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [LoyJoy](/software/2055290/loyjoy)

# LoyJoy

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> LoyJoy is the European agentic AI platform that enables enterprises to automate customer interaction across chat and phone. Our AI agents don't just answer questions—they execute processes to resolve tasks. Engineered in Germany, fully GDPR-compliant, and trusted by leading brands.
> 
> Verdict: Rated **4.9/5** by 12 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of LoyJoy

\- Agentic AI
- Variety of AI models available
- hosted in EU
- self-service process automation
- skyrocketing conversion rates
- enterprise capabilities
- rollout capabilities
- process engine
- gamification
- natural language understanding
- multilingual (32 languages)
- multichannel (Website, WhatsApp, Instagram, Facebook)


10 of 80+ Process Modules That Make LoyJoy Unique
- book meetings and send calendar invites
- seamlessly integrate live agents into automated processes
- fully flexible loyalty program and customer referral
- integrate existing web apps in the chat UI
- net promoter score survey
- integrate existing systems seamlessly via API
- use the camera for image recognition and to scan items
- marketing permission with GDPR-compliant opt-in process
- use web components for flexible UI elements
- connect to custom web services

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 12 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: LoyJoy

## Commercial Context

- **Starting Price**: €390,00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Drag & Drop
- Email Management
- Engagement Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)
- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)
- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)
- [Marketing Automation Software](https://www.getapp.za.com/directory/308/marketing-automation/software)
- [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software)

## Alternatives

1. [Moveo.AI](https://www.getapp.za.com/software/2061017/moveo-ai) — 5.0/5 (9 reviews)
2. [Heyday](https://www.getapp.za.com/software/130619/heyday) — 4.6/5 (17 reviews)
3. [Quidget](https://www.getapp.za.com/software/2076810/quidget) — 4.8/5 (4 reviews)
4. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [inconnect](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Reviews

### "pioneers with heart" — 5.0/5

> **Ingo** | *10 August 2022* | Arts & Crafts | Recommendation rating: 10.0/10
> 
> **Pros**: The user-friendly workflow engine guarantees for quick results and rapid prototyping.
> 
> **Cons**: Some feature don't work in specific browsers.
> 
> From the very first moment LoyJoy supported our exceptional idea of using their platform for the first theatre play turning a chatbot into a stage. We are pretty happy and thankful for all the support, the easy to use platform and Loy Joy's ability to pioneer new ideas\!

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### "Sophisticated, easy-to-use, versatile conversational platform" — 5.0/5

> **Dennis** | *19 May 2022* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: LoyJoy combines high customisability and ease-of-use in a no-code environment, so everyone has a chance to bring their ideas forward.
> 
> **Cons**: Some features are lacking, since the platform ist relatively new. They keep coming fast, however.
> 
> We use LoyJoy to create fun and engaging chatbots for various types of customers and various use cases. It is easy to use and our clients love the results.

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### "Easy to use code-free product" — 5.0/5

> **Giuseppe** | *11 August 2022* | Consumer Goods | Recommendation rating: 8.0/10
> 
> **Pros**: It is extremely easy to setup consumer experiences. The very good customer care makes it very easy also to solve problems related to the customization of the tool with internal needs.
> 
> **Cons**: The governance of the tool is not easy, managing access rights of every user involved in the development of consumer experiences can be a time consuming task.
> 
> Overall it has been a good experience that has driven our lead generation efforts.

-----

### "Powerful tool to design conversational interfaces" — 5.0/5

> **Helmut** | *04 May 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to useQuickly develop dialogs and processesWide range of functionalities that allow to build even complex use cases (although drag\&drop programming skills recommended)
> 
> **Cons**: The design of text (bullet points, fonts etc.) is somewhat limited due to compatibility with common messengers.
> 
> LoyJoy is a very powerful tool that enables companies to quickly build conversational interfaces and adapt them instantly. Even beginners can build simple dialogs with limited training time. With the home view feature it is possible to build app like interfaces (although that is not an intended scenario). Also it can help as a prototyping tool to bring workflows to live almost in real time.The LoyJoy team is very helpful in case something doesn´t work as intended and responds very quickly. I can highly recommend working with them.

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### "Great platform for automated consumer engagement, surveys and lead-generation\!" — 5.0/5

> **Enis** | *27 July 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to set-up experiences, that cover numerous demands like lead-generation, surveys, or just to interact with consumers. Well-set-up, the platform can really be fun for consumers, who interact and come back\! The team is really nice and engaged to fulfill customers' demands\!
> 
> **Cons**: No cons, every problem that comes up will be tackled by the support team.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2055290/loyjoy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/loyjoy/> |
| en-AE | <https://www.getapp.ae/software/2055290/loyjoy> |
| en-AU | <https://www.getapp.com.au/software/2055290/loyjoy> |
| en-CA | <https://www.getapp.ca/software/2055290/loyjoy> |
| en-GB | <https://www.getapp.co.uk/software/2055290/loyjoy> |
| en-IE | <https://www.getapp.ie/software/2055290/loyjoy> |
| en-NZ | <https://www.getapp.co.nz/software/2055290/loyjoy> |
| en-SG | <https://www.getapp.sg/software/2055290/loyjoy> |
| en-ZA | <https://www.getapp.za.com/software/2055290/loyjoy> |

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