ebase
About ebase
ebase is a cloud-based facility management software, which enables businesses to manage work orders, streamline rentals, view log records, and analyze safety inspections. Features include KPI dashboard, task tracking, real-time data, customizable templates, notifications, and inventory management.
The application helps professionals create, manage, and add cost to work orders, assign them to service providers, and route them based on a dispatch system. Supervisors can monitor facility usage, handle and view permits through a calendar, and track financial information such as invoicing, credit card payments, reporting, and more. ebase allows employees to access timesheets, record work hours, and monitor the time spent on each task.
It captures and stores details about capital assets and tracks their complete lifecycle including theoretical life, estimated replacement date, and current value. Administrators can view and share documents, grant role-based permissions to users, and track user access via a retrieval library. Security teams can also manage and assign keys to staff members and automatically lend and track keys or cards.
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Reviews
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- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Well worth the investment
Reviewed on 2021/01/18
We use them for daily site logs, health and safety inspections and equipment maintenance with the...
We use them for daily site logs, health and safety inspections and equipment maintenance with the work order system.
Pros
Ebase has been a great product to use and grow with our school Board, We have slowly added components on as required and increased our users from office staff to on site staff as well as custodial staff. Customer support has been exceptional with responses and questions and have been able to tailor to our needs. Very user friendly.
Cons
The only con was getting our 500 staff trained on this program as we switched from a completely different type of program for our work order system. Ebase helped with multiple training sessions as needed and willing to set up virtual sessions to be able involve all parties.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User perspective and feed back as a manager of the team which use the product
Reviewed on 2021/01/25
Tracking manpower of custodians and maintenance team, daily functionality of the tasks scheduling....
Tracking manpower of custodians and maintenance team, daily functionality of the tasks scheduling. Its easy to use, easy to get around practically self explanatory.
Pros
The e-base software is easy to use, specifically on a day to day basis, recurring WO functions works well to maintain facilities, asset management is really useful on creating a budget and asses equipment cycle function and replacement. Recently we integrated more and more the system for functions and events and is the only system we use to book rooms and schedule setups of events.
Cons
Assigning a tag to the equipment and tracking inventory equipment, we think could be better linked to residual value of the assets value with accounting department.
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Workday HCMReasons for Choosing ebase
Support and serviceReasons for Switching to ebase
Service support, accessibility and easy to use.- Industry: Facilities Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Community Use of Schools
Reviewed on 2021/01/19
Pros
Easy to use for myself and the public users for Community Use of Schools module.
Cons
Specific reports are hard to locate. It would be great if there was an option to enter in the specific information required and generate a report.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Facilities Management Software
Reviewed on 2021/01/19
I have had the opportunity to use other health and safety management software over my 25+ year...
I have had the opportunity to use other health and safety management software over my 25+ year career in the health and safety profession and eBase is by far the most customizable and user friendly software on the market. Changes to templates can be made easily in-house, without additional service fees or or long delays. Finally, the customer services team provides direct person-to-person assistance in a timely manner and have been a pleasure to work with. I highly recommend eBase.
Pros
I use eBase for our health and safety management system. The system has various module including logs, workplace inspections, work orders, document library and a forms module to create customizable forms, such as, hazard/incident reporting and investigation reports.
The best part about eBase is that the modules are customizable to suit our needs, and we can make changes to the template on the go, with no need to submit a ticket and wait months for changes.
The software allows us to schedule logs, inspections, etc. automatically, and has feature to remind end user of overdue items. Similarly, we customized our incident reporting system to alert the supervisor in real-time when an incident report is submitted. Each module also has a reports components that allow us to create customized reports for tracking, reporting and trends analysis, as well as the option to export to Microsoft Excel.
We were easily able to integrate our HRIS system through Active Directory into eBase for employee and supervisor demographics for hazard/incident reporting.
Cons
As will all software, there are some features that do not work exactly how I want them to or I would like to have. That said, the eBase development team is very open to receive suggestions for continually improving the software, and some of the changes we have requested have been implemented.
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I'm all about that eBase, 'bout that eBase, no trouble!
Reviewed on 2021/02/02
The Client Services I've experience is unparalleled. [SENSITIVE CONTENT HIDDEN] is so knowledgeable...
The Client Services I've experience is unparalleled. [SENSITIVE CONTENT HIDDEN] is so knowledgeable and patience. She often has a solution or plan of action so I never feel ignored. Cannot overstate how important this has been in our implementation process. It's great to see a company consistently looking for ways to improve.
Pros
It's very intuitive, easy to navigate, and visual. I appreciate the editability and that changes are real-time. I also want to give the "Switch To" function a shout-out because it's awesome for helping troubleshoot user problems.
Cons
- I feel like WO notifications need an overall reboot.
- A better way of notifying parties when the text box under WO 'Actions' is filled out. It appears in 'History' only and therefore is easily missed.
- No way to integrate our external absent management software in to eBase without adopting the timesheets module which would require inputting/upkeeping data in two places.
- Would be great if there was an alert that could be issued when a provider has entered in more time than is available for in a predetermined work week
-An hour limit per labour note that requires approval if gone past.
- An 'Estimates' tool that can be used for a combination of internal and external service providers.
- A way to assign multiple 'Internal Service Providers' under one work order without having to create multiple jobs.
- Include a date stamp when a 'Job' is added.
- Ability to 'Start New Discussion' and select which job
- Linkage between WO Facilities and Rentals.
- A way to customize the homepage for an entire 'Profile' group.
ebase FAQs
Below are some frequently asked questions for ebase.Q. What type of pricing plans does ebase offer?
ebase offers the following pricing plans:
- Starting from: CA$1,500.00/year
- Pricing model: Subscription
- Free Trial: Available
eBASE Software is Modular Based. There are various different packages.
Q. Who are the typical users of ebase?
ebase has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ebase support?
ebase supports the following languages:
English
Q. Does ebase support mobile devices?
ebase supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ebase integrate with?
We do not have any information about what integrations ebase has
Q. What level of support does ebase offer?
ebase offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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