Trackit

4.5 (11)
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Electronic record service for transit

About Trackit

Trackit is a cloud-based electronic record solution for the transit industry that provides a user-friendly platform.

To software offers features such as incident management, accident management, analytics management, attendance management, compliance management, alert and action management and more.


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Trackit Software - Dashboard
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Trackit Software - Dashboard

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Trackit

4.5 (11)
VS.
Highly reviewed

Starting Price

US$1.00
year
US$36.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

47
57

Integrations

No integrations found
9

Ease of Use

4.1 (11)
4.6 (1,915)

Value for Money

4.6 (11)
4.6 (1,915)

Customer Service

4.5 (11)
4.4 (1,915)
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Reviews

Overall rating

4.5 /5
(11)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.1/5
Customer Support
4.5/5

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Showing 5 reviews of 11
Carmelo
Carmelo
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great company to work with!

Reviewed on 2017/11/29

The safety awareness in the operation was heightened and the system provided a solution to...

The safety awareness in the operation was heightened and the system provided a solution to paperless data tracking of the staff.

Pros

The software brings a safety culture to your operation and gives you the option to go paperless. It's taking the next step in organization and data tracking.

Cons

The company recommended software changes performed by the developer could be a little faster. Overall, very small con compared to all the Pros.

Harshpreet
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best Help Desk Software's out there!

Reviewed on 2021/05/17

My overall experience with TrackIT was great. I was able to help people almost instantly and able...

My overall experience with TrackIT was great. I was able to help people almost instantly and able to work my way around within the system to improve our daily processes so that we are working more efficiently.

Pros

I really love how you can manage all your needs under one roof: Tickets generated by users, Change Requests, Purchase Requests, IT Asset Management as well.
This way, I don't need other software for my other IT needs.

Cons

They certainly have elevated the way they operate, however, I feel that there are still a lot many internal issues that TrackIt needs to fix on their end before they can make it to the next level.

Alternatives Considered

ConnectWise ScreenConnect

Reasons for Switching to Trackit

We found that TrackIt was looking after our current needs in a much better way as opposed to Connect Wise. That was the sole reason.
Verified Reviewer
Overall rating
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

TrackIT Ticketing Review from a Former Helpdesk Technician

Reviewed on 2022/11/24

Pros

assigning tickets to resolver team, by name, by group. its organized and fast.

Cons

slow to load, I think we used the old version of this. its the application version. sometimes its not responding.

Andrew
Andrew
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall very impressed with the software and the support. Easy to use and changes and updates...

Reviewed on 2017/11/28

Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy...

Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy to use

Pros

Easy to use, simple interface, ability to include scanned documents in any portion of the software is helpful for things like CHP audit

Cons

Occasionally can get stuck when entering a lot and it wont recognize some of the drop boxes, can occasionally get hung up

Joseph
Joseph
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Track-It is super responsive to their clients needs. Need a report, they work to make it...

Reviewed on 2017/12/04

I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.

I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.

Pros

Mobile-App feature connects training in the field to the training standards set. Customized website for your company's needs.

Cons

Some dashboards could be more robust, but company is constantly making improvements to this functionality.

Showing 5 reviews of 11 Read all reviews

Trackit FAQs

Below are some frequently asked questions for Trackit.

Trackit offers the following pricing plans:

  • Starting from: US$1.00/year
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Trackit directly for pricing information.

Trackit has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Trackit supports the following languages:

English

Trackit supports the following devices:

We do not have any information about what integrations Trackit has

Trackit offers the following support options:

24/7 (Live rep), Chat

Related categories

See all software categories found for Trackit.