Trackit

About Trackit
Trackit is a cloud-based electronic record solution for the transit industry that provides a user-friendly platform.
To software offers features such as incident management, accident management, analytics management, attendance management, compliance management, alert and action management and more.
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company to work with!
Reviewed on 2017/11/29
The safety awareness in the operation was heightened and the system provided a solution to...
The safety awareness in the operation was heightened and the system provided a solution to paperless data tracking of the staff.
Pros
The software brings a safety culture to your operation and gives you the option to go paperless. It's taking the next step in organization and data tracking.
Cons
The company recommended software changes performed by the developer could be a little faster. Overall, very small con compared to all the Pros.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best Help Desk Software's out there!
Reviewed on 2021/05/17
My overall experience with TrackIT was great. I was able to help people almost instantly and able...
My overall experience with TrackIT was great. I was able to help people almost instantly and able to work my way around within the system to improve our daily processes so that we are working more efficiently.
Pros
I really love how you can manage all your needs under one roof: Tickets generated by users, Change Requests, Purchase Requests, IT Asset Management as well.
This way, I don't need other software for my other IT needs.
Cons
They certainly have elevated the way they operate, however, I feel that there are still a lot many internal issues that TrackIt needs to fix on their end before they can make it to the next level.
Alternatives Considered
ConnectWise ScreenConnectReasons for Switching to Trackit
We found that TrackIt was looking after our current needs in a much better way as opposed to Connect Wise. That was the sole reason.- Industry: Computer Games
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
TrackIT Ticketing Review from a Former Helpdesk Technician
Reviewed on 2022/11/24
Pros
assigning tickets to resolver team, by name, by group. its organized and fast.
Cons
slow to load, I think we used the old version of this. its the application version. sometimes its not responding.

- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall very impressed with the software and the support. Easy to use and changes and updates...
Reviewed on 2017/11/28
Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy...
Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy to use
Pros
Easy to use, simple interface, ability to include scanned documents in any portion of the software is helpful for things like CHP audit
Cons
Occasionally can get stuck when entering a lot and it wont recognize some of the drop boxes, can occasionally get hung up

- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Track-It is super responsive to their clients needs. Need a report, they work to make it...
Reviewed on 2017/12/04
I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.
I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.
Pros
Mobile-App feature connects training in the field to the training standards set. Customized website for your company's needs.
Cons
Some dashboards could be more robust, but company is constantly making improvements to this functionality.
Trackit FAQs
Below are some frequently asked questions for Trackit.Q. What type of pricing plans does Trackit offer?
Trackit offers the following pricing plans:
- Starting from: US$1.00/year
- Pricing model: Subscription
- Free Trial: Available
Please contact Trackit directly for pricing information.
Q. Who are the typical users of Trackit?
Trackit has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Trackit support?
Trackit supports the following languages:
English
Q. Does Trackit support mobile devices?
Trackit supports the following devices:
Q. What other apps does Trackit integrate with?
We do not have any information about what integrations Trackit has
Q. What level of support does Trackit offer?
Trackit offers the following support options:
24/7 (Live rep), Chat
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