RevenueWell

the messenger feature is very handy and easy to use

When patient's request an appointment they get a confirmation without us approving if that date is available or not

RevenueWell software is great for mass communication to our patients. Its features are easy to use. Our patients love email and text appointment reminders. We send a reminder to update patient forms before appointment. We text patients when we cannot reach them instead of leaving a voicemail. Patients love answering text. Patients enjoy receiving birthday and holiday cards. RevenueWell recognizes a new patient and sends a welcome email. Our patients enjoy emails explaining procedures such care after an extraction. RevenueWell is fun!

Our office would like to send forms to individual patients who are scheduled after we send our weekly forms update.

Decided to sign up for this service based on the promise of many features and capabilities that my current platform Weave did not offer

help my office better serve my patients. I currently use Weave for my patient communication software and VOIP system, and they have been wonderful. I learned of RevenueWell, which has some added features. I thought I would give them a try and was promised a smooth transition by the RevenueWell sales team. The first red flag I should have recognized was being required to sign a year long contract. When it was sent, I learned that RevenueWell doesn't handle the actual phone service; they partner with Jive for the VOIP service, so now the contract binds you to two companies instead of one. After signing, I started receiving an overwhelming amount of emails daily from RevenueWell, Jive, LogMeIn, GuideCX on steps to transfer from Weave. When I finally got on the phone with a rep to sort out all the confusion, after 3 hours, I still had an estimated 5 hours to invest before service would be able to be switched over. Once service is transferred, then staff have to be trained not only on the RevenueWell platform, but also the Jive platform, which requires an even bigger time commitment. After my initial 3 hours transition phone call, I decided it was ultimately too much of a time and training investment, and asked to cancel moving forward with adopting their services. Unfortunately, RevenueWell and Jive refuse to void the contract unless I buy it out at $1800 for services I never used

Patients enjoy the ease of confirming appointments via text or email

I do not like the patient being able to schedule appointments.

Revenuewell is an absolute game changer for any dental practice. It helps confirm appointments. Send reminders. Schedule patients, get reviews, send post op instructions, etc. Everything can be customized, set, and automated.

I wish I could have a little more features and customization options when sending email campaigns so they could look a little more modern and advanced.