ClearTouch Operator

About ClearTouch Operator
ClearTouch is a cloud-hosted contact center platform provider, which specializes in boosting the customer experience of organizations in BPOs, consumer goods, and services, healthcare, insurance, and banking around the world. Their platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing.
Key benefits of ClearTouch Operator
Workforce management – Our platform’s WFM helps you have the right number of agents available at the right time, to answer the forecasted volume of incoming calls at the desired service level, with quality.
List management service - Using LMS you can interact directly with your data. It provides you with a secure, auditable, and real-time environment to handle your data. LMS is a unique platform that allows you to handle your data in different ways.
Voice Analytics - Our platform uses advanced voice recognition technology to identify specific words, phrases, acoustic measures, call metadata, and even the amount of silence on a call to help your organization better understand your customers.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clear Touch Cloud - Customized product for a Health care industry
Reviewed on 2023/03/27
Overall Experience with TCN is great , Timely support since we run a Contact center for a health...
Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner
Pros
Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration
Cons
Least used is the Chat systems , Video conferencing
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ClearTouch one of the best call center management!
Reviewed on 2023/08/09
TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our...
TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.
Pros
The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues.
Cons
The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes.

- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Cleartouch-Best Could Call center
Reviewed on 2023/08/09
TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our...
TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.
Pros
Both Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions.
Cons
Mass template making is the only con that we see right now, if that is fixed this will be a walk in water
Alternatives Considered
WebEngageReasons for Choosing ClearTouch Operator
For easier integrationSwitched From
WebEngageReasons for Switching to ClearTouch Operator
For the flexibility & Price- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Cleartouch Cloud application/TCN usage in the dialing shop
Reviewed on 2023/08/09
TCN is the best portal for running the end to end calling functionality. It makes our process...
TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team.
Pros
The best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts & errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is
Cons
There are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Feedback - Cleartouch Cloud (a) TCN
Reviewed on 2023/08/09
Pros
Automated self service help us to provide the information to the customer very quickly also easy to tracing report easy user inrface.
Cons
unable to create large number of templates and at a time. it took huge time. If the option is avaiable it help us to save the time for template creation
ClearTouch Operator FAQs
Below are some frequently asked questions for ClearTouch Operator.Q. What type of pricing plans does ClearTouch Operator offer?
ClearTouch Operator offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of ClearTouch Operator?
ClearTouch Operator has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ClearTouch Operator support?
ClearTouch Operator supports the following languages:
English
Q. Does ClearTouch Operator support mobile devices?
ClearTouch Operator supports the following devices:
Q. What other apps does ClearTouch Operator integrate with?
ClearTouch Operator integrates with the following applications:
Freshdesk
Q. What level of support does ClearTouch Operator offer?
ClearTouch Operator offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for ClearTouch Operator.
- Call Centre Software
- Contact Centre Software
- Business Intelligence Tools
- IVR Software
- Workforce Management Software
- Text to Speech Software
- PCI Compliance Software
- Predictive Dialer Software
- Auto Dialer Software
- Speech Recognition Software
- HIPAA Compliance Software
- Live Chat Software
- Cloud Communication Platform
- Speech Analytics Software