ClearTouch Operator

ClearTouch Operator

4.6 (36)
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Cloud Contact Center Platform

About ClearTouch Operator

ClearTouch is a cloud-hosted contact center platform provider, which specializes in boosting the customer experience of organizations in BPOs, consumer goods, and services, healthcare, insurance, and banking around the world. Their platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing.


Key benefits of ClearTouch Operator

Workforce management – Our platform’s WFM helps you have the right number of agents available at the right time, to answer the forecasted volume of incoming calls at the desired service level, with quality.

List management service - Using LMS you can interact directly with your data. It provides you with a secure, auditable, and real-time environment to handle your data. LMS is a unique platform that allows you to handle your data in different ways.

Voice Analytics - Our platform uses advanced voice recognition technology to identify specific words, phrases, acoustic measures, call metadata, and even the amount of silence on a call to help your organization better understand your customers.


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ClearTouch Operator

4.6 (36)
VS.

Starting Price

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US$199.00
year

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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Integrations

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Ease of Use

4.7 (36)
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Value for Money

4.5 (36)
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Customer Service

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Reviews

Overall rating

4.6 /5
(36)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.8/5

Already have ClearTouch Operator?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 36
Christhuraj
Christhuraj
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clear Touch Cloud - Customized product for a Health care industry

Reviewed on 2023/03/27

Overall Experience with TCN is great , Timely support since we run a Contact center for a health...

Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner

Pros

Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration

Cons

Least used is the Chat systems , Video conferencing

Rakshith
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ClearTouch one of the best call center management!

Reviewed on 2023/08/09

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our...

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.

Pros

The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues.

Cons

The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes.

Vignesh
Vignesh
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Cleartouch-Best Could Call center

Reviewed on 2023/08/09

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our...

TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew.

Pros

Both Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions.

Cons

Mass template making is the only con that we see right now, if that is fixed this will be a walk in water

Alternatives Considered

WebEngage

Reasons for Choosing ClearTouch Operator

For easier integration

Switched From

WebEngage

Reasons for Switching to ClearTouch Operator

For the flexibility & Price
Manikandan
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Cleartouch Cloud application/TCN usage in the dialing shop

Reviewed on 2023/08/09

TCN is the best portal for running the end to end calling functionality. It makes our process...

TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team.

Pros

The best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts & errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is

Cons

There are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes.

Aravinthbabu
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Feedback - Cleartouch Cloud (a) TCN

Reviewed on 2023/08/09

Pros

Automated self service help us to provide the information to the customer very quickly also easy to tracing report easy user inrface.

Cons

unable to create large number of templates and at a time. it took huge time. If the option is avaiable it help us to save the time for template creation

Showing 5 reviews of 36 Read all reviews

ClearTouch Operator FAQs

Below are some frequently asked questions for ClearTouch Operator.

ClearTouch Operator offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

ClearTouch Operator has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ClearTouch Operator supports the following languages:

English

ClearTouch Operator supports the following devices:

ClearTouch Operator integrates with the following applications:

Freshdesk

ClearTouch Operator offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for ClearTouch Operator.