Inxide
About Inxide
Inxide is the Conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.
The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.
The platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.
The quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.
The Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.
Each interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.
The Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.
Key benefits of Inxide
- Secure, gradual and scalable platform;
- flexible and adaptable platform
- Easily integrated with any of our clients' application;
- Real time analytics and dynamic dashboard;
- 5 generative AI engines integrated;
- based on a PaaS architecture ISO 27001 certified
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Reviews
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- Industry: Information Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
StartUP CDS Inbound
Reviewed on 2022/05/16
Ottima esperienza rafforzerei il reparto HelpDesk
Ottima esperienza rafforzerei il reparto HelpDesk
Pros
Intuitivo e di semplice utilizzo, qualità presso favorevole confrontandolo con altri prodotti
Cons
Sezione reportistica forms, costruzione dei Forms, mancanza di possibilità di fare gestire agli operatori/consulenti le campagne da gestire
Response from Increso
Carissimo Giovanni,
ti ringrazio per la tua onesta review!
- Industry: Renewables & Environment
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Con Increso verso il futuro
Reviewed on 2022/12/15
Pros
Abbiamo sviluppato con Increso un ambizioso progetto di restyling del canale telefonico outbound per un'azienda storicamente radicata sul territorio e molto customer oriented. I PM e i developer hanno interpretato in maniera ottimale tutte le richieste, creando un sistema innovativo e in grado di rispettare le caratteristiche di territorialità e autenticità. La loro capacità di ascolto è stata un vero valore aggiunto.
Cons
Per il momento non sono emerse criticità.
Response from Increso
Grazie mille Francesca!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Piattaforma per telefonate in Telemarketing
Reviewed on 2022/02/04
Pros
Lato utente: piattaforma intuitiva, rapida e funzionale
Lato supervisore: ampia possibilità di settaggio, configurazione e gestione dei vari parametri
La piattaforma si presenta con una facilità d'uso media
Possibilità di reperire, ascoltare e scaricare in tempo reale le registrazioni delle telefonate in tempo reale
Cons
Gestione e visualizzazione dei report non sempre chiara ed esaustiva
Difficoltà ad agganciare la linea telefonica per i numeri fissi
Response from Increso
Thank you very much Diego!
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Ottima soluzione di Contact Managemet
Reviewed on 2022/03/09
Molto positiva
Molto positiva
Pros
Soluzione molto performante e duttile per il Contact Management
Cons
nessun inconveniente riscontrato.
Unico difetto il pricing migliorabile rispetto ad altre soluzioni
Response from Increso
Thank you very much Alessandro for the review!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Inxide per utilizzo Telemarketing
Reviewed on 2022/02/04
Pros
molto intuitivo e semplice per il lato utente.
Lato supervisore possibilità di ascolto chiamate in tempo reale.
Cons
le funzioni di reportistica non sono del tutto chiare.
Response from Increso
Thank you very much Filippo!
Inxide FAQs
Below are some frequently asked questions for Inxide.Q. What type of pricing plans does Inxide offer?
Inxide offers the following pricing plans:
- Starting from: €49.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Inxide?
Inxide has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Inxide support?
Inxide supports the following languages:
English, Italian, Portuguese, Spanish
Q. Does Inxide support mobile devices?
Inxide supports the following devices:
Q. What other apps does Inxide integrate with?
Inxide integrates with the following applications:
OpenKM
Q. What level of support does Inxide offer?
Inxide offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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