About Surfly

Surfly is a secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel. Customers simply click a link or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website.

Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With a fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms.

Surfly’s key features include:

- Universal Co-browsing with control switching
- Screen sharing
- Collaborative Document Annotation & Editing
- File sharing
- E-signing
- Multi-person Voice & Video Chat
- Field masking
- Action logs
- Behavior control
- Customizable UI


Key benefits of Surfly

- Universal co-browsing that works on the whole web, even digital assets you don't own, without needing to make changes to the original application
- Website or App Integration
- Open APIs
- Security and privacy compliance (ISO27001, HIPAA, PCI DSS, GDPR)
- Single Sign-on
- Field masking
- Action logs
- Behavior control
- On-premise deployment possible


Images

Surfly Software - Simply enter a URL and a co-browsing session will instantly begin.
Surfly Software - Share a URL directly, or via email, SMS, or Whatsapp, to invite others to your co-browsing session.
Surfly Software - Easily add a video to any co-browsing session.
Surfly Software - E-sign or annotate a document while Co-browsing and video chatting with an advisor or agent.
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Surfly Software - Simply enter a URL and a co-browsing session will instantly begin.
Surfly Software - Share a URL directly, or via email, SMS, or Whatsapp, to invite others to your co-browsing session.
Surfly Software - Easily add a video to any co-browsing session.
Surfly Software - E-sign or annotate a document while Co-browsing and video chatting with an advisor or agent.

Not sure about Surfly? Compare with a popular alternative

Surfly

4,7 (13)
VS.
Highly reviewed

Starting Price

No pricing found
US$38,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

74
12

Integrations

10
9

Ease of Use

4,8 (13)
4,6 (94)

Value for Money

4,0 (13)
4,5 (94)

Customer Service

4,6 (13)
4,6 (94)
Green rating bars show the winning product based on the average rating and number of reviews.

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4,4
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TeamViewer

4,6
#2 Alternative to Surfly
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer...

Webex

4,4
#3 Alternative to Surfly
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...

Digital Samba

4,8
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Reviews

Overall rating

4,7 /5
(13)
Value for Money
4/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,6/5

Already have Surfly?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 13
Shawn
Shawn
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best collaboration tool I've seen!

Reviewed on 2018/10/12

Still a huge believer in Surfly's future.

Great support and technical capabilities!

Still a huge believer in Surfly's future.

Great support and technical capabilities!

Pros

Anyone can use it, right away.

Very useful for live collaboration on any website.
(even in a logged in area)

Saves so much time and frustration with communications.

Makes online interaction so much more meaningful and actually enjoyable.

The future of online for human to human interactions.
(the rest will be with AI and bots).

Cons

So many options .

Sometimes hard to understand how to integrate with other services in business.

White label is somewhat limited.

Sergey
Overall rating
  • Industry: Insurance
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Surfly great co browsing product

Reviewed on 2023/10/12

Product, customer support, and stability have a decent number of good features. If you enterprise,...

Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management.

Pros

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

Cons

We don't have local language support (RTL language)

Alternatives Considered

Upscope and TeamViewer

Reasons for Switching to Surfly

As they have features like video and co-browsing (with REST API)
Whitney
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Something to get use to!

Reviewed on 2024/01/16

Pros

At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.

Cons

What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.

Franco
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Next level sales tool

Reviewed on 2024/01/19

Pros

- easy integration
- good set of functionalities
- easy configurable

Cons

- can't tell at the moment, but pricing is quite high but tool gives high value

James
Overall rating
  • Industry: Insurance
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A product for the future

Reviewed on 2022/06/28

Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team...

Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.

Pros

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

Cons

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

Showing 5 reviews of 13 Read all reviews

Surfly FAQs

Below are some frequently asked questions for Surfly.

Surfly offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Surfly has 3 pricing editions. A free trial of Surfly is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Surfly has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Surfly supports the following languages:

Brazilian Portuguese, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Georgian, German, Greek, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Surfly supports the following devices:

Surfly integrates with the following applications:

Avaya Contact Center Select, Avaya UCaaS, Cisco, Drift, Gadgets for Cisco Finesse, Intercom, NICE CXone, SalesforceIQ, ZenDesk Chat, Zendesk Suite

Surfly offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Surfly.